blank desktop without icons

Hello,
from a few days I have a problem with a user's remote desktop, the problem is that I do the logon (om the remote desktop) and I find the my desktop user completely empty !
The desktop is not locked because doing ctrl-alt-end I access the window with processes, users etc..but i have no icon on the desktop.
I tried to restart windows 2008, but nothing changes, all other users of remote desktop does not have this problem.
The version in use WIndows 2008 Std Edition R2 SP1 with all updates installed.
Thanks.
sasapixAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

helpfinderIT ConsultantCommented:
what icons you expect should be there?
what if you create some icons on your desktop (e.g. shortcut to some app), log off and login again. Are the created icons on desktop or they disappear?
0
Pratik MakwanaData AnalystCommented:
Using a password-protected screen saver can also cause the screen to go blank. To avoid the issue, don't minimize the Remote Desktop Connection dialog box if you have a password-protected screen saver, or don't use a password-protected screen saver.

or

Try CTRL-ALT-END.  Then hit cancel, then close RDP.  Then re-open RDP and may be your desktop back
0
sasapixAuthor Commented:
icons that for about one year every day I see after you log-on !  
Connections icon, "computer", and many other file on the desktop
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

helpfinderIT ConsultantCommented:
OK, I understand, but there is still possibility somebody who was working on that server (or remotely using UNC like \\server\c$\users\mike\desktop) could delete the icons. So if you do not see lost icons in the recycle bin, and on other hand if you do not have problem with disappearing icons e.g. after you log off\log in then probably there is no way how to help you to restore icons you had there and no way to troubleshoot the problem because there is not any.
0
TropicalBoundCommented:
At the blank desktop, press Ctrl-Shift-Esc.  This will open Task Manager.  Click File / New Task (Run...).  Enter explorer.exe and press OK.

Did the icons appear?
0
sasapixAuthor Commented:
he problem was the presence of a trojan which is executable ygni.exe, I removed this file and now everything is ok
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Seth SimmonsSr. Systems AdministratorCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2008

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.