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Solved

blank desktop without icons

Posted on 2014-09-04
8
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Last Modified: 2015-06-27
Hello,
from a few days I have a problem with a user's remote desktop, the problem is that I do the logon (om the remote desktop) and I find the my desktop user completely empty !
The desktop is not locked because doing ctrl-alt-end I access the window with processes, users etc..but i have no icon on the desktop.
I tried to restart windows 2008, but nothing changes, all other users of remote desktop does not have this problem.
The version in use WIndows 2008 Std Edition R2 SP1 with all updates installed.
Thanks.
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Comment
Question by:sasapix
8 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 40303264
what icons you expect should be there?
what if you create some icons on your desktop (e.g. shortcut to some app), log off and login again. Are the created icons on desktop or they disappear?
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LVL 2

Expert Comment

by:Pratik Makwana
ID: 40303268
Using a password-protected screen saver can also cause the screen to go blank. To avoid the issue, don't minimize the Remote Desktop Connection dialog box if you have a password-protected screen saver, or don't use a password-protected screen saver.

or

Try CTRL-ALT-END.  Then hit cancel, then close RDP.  Then re-open RDP and may be your desktop back
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Author Comment

by:sasapix
ID: 40303275
icons that for about one year every day I see after you log-on !  
Connections icon, "computer", and many other file on the desktop
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LVL 19

Expert Comment

by:helpfinder
ID: 40303313
OK, I understand, but there is still possibility somebody who was working on that server (or remotely using UNC like \\server\c$\users\mike\desktop) could delete the icons. So if you do not see lost icons in the recycle bin, and on other hand if you do not have problem with disappearing icons e.g. after you log off\log in then probably there is no way how to help you to restore icons you had there and no way to troubleshoot the problem because there is not any.
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LVL 3

Expert Comment

by:TropicalBound
ID: 40303344
At the blank desktop, press Ctrl-Shift-Esc.  This will open Task Manager.  Click File / New Task (Run...).  Enter explorer.exe and press OK.

Did the icons appear?
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Accepted Solution

by:
sasapix earned 0 total points
ID: 40303348
he problem was the presence of a trojan which is executable ygni.exe, I removed this file and now everything is ok
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LVL 34

Expert Comment

by:Seth Simmons
ID: 40854356
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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