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Print Jobs Not Showing in Queue From A PC Using MS Access

Posted on 2014-09-04
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Last Modified: 2014-09-05
We have a network printer that doesn't show documents in the print queue on this one computer using Microsoft Access.
The other network printers show active print jobs in the queue when printing from Access.
If we print a test page from that printer the job shows up in the queue no problem.
I tried switching users but that didn't help.
The reason this is important is that this printer is a special label printer and there are times we may need to cancel a print job.  If the job doesn't show in the print queue, there is no (easy) way to cancel the job.
I checked macro security settings, etc but everything seems OK.
On all of the other Windows 7 computers the prints show in the queue no problem.
The print server is running Server 2003.
Any ideas what would cause this?
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Question by:homerslmpson
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Jim Dettman (Microsoft MVP/ EE MVE) earned 500 total points
ID: 40303317
That's an odd one.   As far as Access itself, I can't think of anything off-hand within the product that controls whether or not a job appears in a print queue....that's mainly handled by the OS and the printer setup.   Latter versions do allow for saving printer settings, but I don't believe that includes the spool setting.

However through programming, it is possible to print a report that bypasses the windows spool queue and prints directly to a printer (and this is true with any developed application - it's not something specific to Access) or even not use a report at all, but directly output to a printer.

I would try this first:

1. Create a new DB
2. Create a simple table with a few records
3. Build a simple report on that table (just use the wizard).
4. Print the report and see if it appears in the queue.

 Make sure your sending it to the same "printer" (there may be multiple setups for the same physical printer defined).

If that works, then I'd look at what's generating the print job, a report or code.   If a report, see if it's set to "specific printer" in page setup.   If so,  change it to "Default" (Make sure you have a backup of the DB before you do this), and set the PC's default printer to the label printer.   Now try and see if you get an item in the queue.

I'd also add that if the PC  is very fast and the print job small, you may not see a job in queue.   It may move through it too quickly for you to catch.    So another test you can try (and maybe it would be wise to do this first) is to take the printer off-line, then run the print job and see if you end up with something in the queue.

Jim.
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Author Closing Comment

by:homerslmpson
ID: 40306296
The printer connections needed to be re-established within the reports in MS Access for whatever reason.
Thanks for your help!
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