Solved

Internet Explorer on Win 7 won't open after malware removed

Posted on 2014-09-04
13
367 Views
Last Modified: 2014-09-08
Hi Experts,
Have a Windows 7 PC.
Tried to remove some annoying pop ups, and other with Malwarebytes.
It found several instances of malware but didn't remove the popups.
Ran Hitman Pro which has helped in the past when this happens.
Now IE won't open.
It opens in Safe Mode
Ran SFC/SCANNOW
Tried to open without third party extensions.
Just get a spinning comet for a second then nothing.

The main icon for IE in the Start Menu was changed to shortcut to a different page.  I copied the iexplore.exe to the start menu.

Hitman found 2 proxy servers.  

Wajam was one of the programs that was removed.
all of the instances in the history of both scans reveal PUP in the description.
PUP.Optional.BrowseSafe.A
PUP.Optional.SearchProtect.A

Thanks in advance for your assistance.
0
Comment
Question by:sgt_best
  • 5
  • 5
  • 3
13 Comments
 
LVL 3

Expert Comment

by:TropicalBound
ID: 40303324
Open Control Panel / Internet Options
Click the Advanced tab
Click the 'Reset' button
Click 'Delete personal settings'
Click the 'Reset' button
0
 
LVL 3

Author Comment

by:sgt_best
ID: 40303342
Same result.  Attached are the malware logs of what was removed.
I could open the browser before the scans.
HitmanPro-20140903-1341.log
protection-log-2014-09-04.xml
0
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40303343
If the IE Reset fails to work, try:

1. System File Checker:  Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run a second time and restart the computer. Test IE.

2. Run a Windows 7 Repair Install:  You need the Windows 7 DVD to do this. Here is a Seven Forums Tutorial to assist with the repair.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

 
LVL 3

Author Comment

by:sgt_best
ID: 40303357
John Hurst, Since I just ran SFC/SCANNOW once and restarted do I need to run it two more times?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40303376
SFC does not always correct all errors. That is why I suggest running it twice.

You ran it once and restarted. Does IE work now?  If yes, no need to run SFC again. If no, try it again but it IE still does not open then you need to try a Repair Install.

One other thing to try:  Create a new, test Windows User Account (Profile). Log in as the new account. Does IE work in a new account?  You could have a damaged windows user profile.
0
 
LVL 3

Author Comment

by:sgt_best
ID: 40303427
Ran it twice with nothing found each time. Reboot no joy.
Attempting the repair install.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40303461
Also try the new user profile as profile are very easily damaged.
0
 
LVL 3

Author Comment

by:sgt_best
ID: 40303587
New user has the same issue.  ie won't open.
0
 
LVL 3

Expert Comment

by:TropicalBound
ID: 40303620
From the Run menu, try:

iexplore.exe -extoff

This will start IE with no add-ons.  If it does open, there is an add-on problem.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40303693
Let us know about IE in safe mode, but not likely based on what you have said. It is entirely common for a virus repair to damage a machine beyond repair.

So probably your best solution here is to back up and reinstall Windows.
0
 
LVL 3

Expert Comment

by:TropicalBound
ID: 40303868
Another possibility would be to navigate to Programs and Features, view installed updates, and uninstall the Internet Explorer update.  Reboot, then have Windows Update reinstall IE.
0
 
LVL 3

Author Closing Comment

by:sgt_best
ID: 40310038
PC was a Sony Vaio and the "Vaio Care" stuff comes up with the disk differently than the link in the solution however I was able to navigate to a repair install.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40310061
@sgt_best  - Thank you and I was happy to help.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

One of the features I've come to appreciate about Windows 7 and Windows Server 2008 R2 is the ability to pin applications to the task bar. As useful a feature as I've found this, it does have some quirks.  For example, have you ever tried pinning an…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question