Solved

Internet Explorer on Win 7 won't open after malware removed

Posted on 2014-09-04
13
375 Views
Last Modified: 2014-09-08
Hi Experts,
Have a Windows 7 PC.
Tried to remove some annoying pop ups, and other with Malwarebytes.
It found several instances of malware but didn't remove the popups.
Ran Hitman Pro which has helped in the past when this happens.
Now IE won't open.
It opens in Safe Mode
Ran SFC/SCANNOW
Tried to open without third party extensions.
Just get a spinning comet for a second then nothing.

The main icon for IE in the Start Menu was changed to shortcut to a different page.  I copied the iexplore.exe to the start menu.

Hitman found 2 proxy servers.  

Wajam was one of the programs that was removed.
all of the instances in the history of both scans reveal PUP in the description.
PUP.Optional.BrowseSafe.A
PUP.Optional.SearchProtect.A

Thanks in advance for your assistance.
0
Comment
Question by:sgt_best
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
  • 3
13 Comments
 
LVL 3

Expert Comment

by:TropicalBound
ID: 40303324
Open Control Panel / Internet Options
Click the Advanced tab
Click the 'Reset' button
Click 'Delete personal settings'
Click the 'Reset' button
0
 
LVL 3

Author Comment

by:sgt_best
ID: 40303342
Same result.  Attached are the malware logs of what was removed.
I could open the browser before the scans.
HitmanPro-20140903-1341.log
protection-log-2014-09-04.xml
0
 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40303343
If the IE Reset fails to work, try:

1. System File Checker:  Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run a second time and restart the computer. Test IE.

2. Run a Windows 7 Repair Install:  You need the Windows 7 DVD to do this. Here is a Seven Forums Tutorial to assist with the repair.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
The Ultimate Checklist to Optimize Your Website

Websites are getting bigger and complicated by the day. Video, images, custom fonts are all great for showcasing your product/service. But the price to pay in terms of reduced page load times and ultimately, decreased sales, can lead to some difficult decisions about what to cut.

 
LVL 3

Author Comment

by:sgt_best
ID: 40303357
John Hurst, Since I just ran SFC/SCANNOW once and restarted do I need to run it two more times?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40303376
SFC does not always correct all errors. That is why I suggest running it twice.

You ran it once and restarted. Does IE work now?  If yes, no need to run SFC again. If no, try it again but it IE still does not open then you need to try a Repair Install.

One other thing to try:  Create a new, test Windows User Account (Profile). Log in as the new account. Does IE work in a new account?  You could have a damaged windows user profile.
0
 
LVL 3

Author Comment

by:sgt_best
ID: 40303427
Ran it twice with nothing found each time. Reboot no joy.
Attempting the repair install.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40303461
Also try the new user profile as profile are very easily damaged.
0
 
LVL 3

Author Comment

by:sgt_best
ID: 40303587
New user has the same issue.  ie won't open.
0
 
LVL 3

Expert Comment

by:TropicalBound
ID: 40303620
From the Run menu, try:

iexplore.exe -extoff

This will start IE with no add-ons.  If it does open, there is an add-on problem.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40303693
Let us know about IE in safe mode, but not likely based on what you have said. It is entirely common for a virus repair to damage a machine beyond repair.

So probably your best solution here is to back up and reinstall Windows.
0
 
LVL 3

Expert Comment

by:TropicalBound
ID: 40303868
Another possibility would be to navigate to Programs and Features, view installed updates, and uninstall the Internet Explorer update.  Reboot, then have Windows Update reinstall IE.
0
 
LVL 3

Author Closing Comment

by:sgt_best
ID: 40310038
PC was a Sony Vaio and the "Vaio Care" stuff comes up with the disk differently than the link in the solution however I was able to navigate to a repair install.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40310061
@sgt_best  - Thank you and I was happy to help.
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question