Problems with Dell Perc 6i integrated firmware upgrade from 6.2.0-0013 to 6.3.3-0002 on R710
Posted on 2014-09-04
I've had a problem upgrading the Perc 6/i integrated RAID controller firmware in a Dell R710 running Windows Server 2012. Current PERC 6/i firmware is 6.2.0-0013 and I'm trying to apply 6.3.3-0002.
There are 4 non-certified SAS drives installed. They are 3TB and i know that 2TB is the maximum that the controller can see. I mention this in case it is relevant to the issue.
This is a 3 year old server which we had not been using and re-installed a couple of weeks or so ago. There were no known previous issues with the server. The server has been running fine since re-install.
The PERC firmware upgrade was successful but upon reboot the controller fails to see the virtual disk. It gives an error relating to "No foreign configuration". The only options available in the BIOS are to clear the cache or create a new virtual disk. The drives were all visible and no SMART errors were showing.
Downgrading the PERC 6/i integrated BIOS back to the original 6.2.0-0013 allows the controller to once again recognize the virtual disk and the server boots normally.
Can anyone tell me what the issue might be and if there are any intermediate updates that I should apply before 6.3.3?
Main board BIOS is 6.3.0 and I am aware that 6.4.0 is available but the described enhancements do not read is if they would be relevant to the problem here.