Rooms appointments not showing in Outlook Calendar

Posted on 2014-09-04
Last Modified: 2014-09-10
Dear Experts,

I have a strange problem that I cannot figure out.  One of my users cannot see the "busy" sections of room calendars.
Other users are able to see them, but not this user, however, if she logs into OWA, the items in room calendars are visible.
I thought that this was Outlook issue, and performed a clean install on another PC, then installed MS Office 2010, installed all of Windows Updates that were available.
When this user logged in, the Outlook behaves the same exact way.  There are some other users' calendar items that she cannot see, either.  Some users' calendar items show up fine.
Since she is an administrative assistant, it is critical that she sees everyone's calendar.  I even gave her full permission for one person's calendar to her, had this person reinvite to share calendar, but nothing works.
( other users can see everything fine, from what I tested. )

Please advise, this is making me crazy!
Question by:yballan
    LVL 2

    Accepted Solution

    Hi yballan,

    let the user log on to a computer were Outlook is installed
    Create a shortcut to outlook.exe
    edit the shortcut and add /cleanfreebusy after outlook.exe, save the changes
    run outlook via the created shortcut and wait a minute
    start Outlook normally, all free busy information should be okay and visible again

    Author Closing Comment

    Thank you for an excellent advise!!1

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Find Ransomware Secrets With All-Source Analysis

    Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

    Use email signature images to promote corporate certifications and industry awards.
    Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
    In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
    In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    7 Experts available now in Live!

    Get 1:1 Help Now