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How do i link my social listening with Microsoft Dynamics CRM 2013

Posted on 2014-09-04
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Last Modified: 2014-09-10
I have acquired a license for Microsoft Social Listening and would like to monitor it within Microsoft Dynamics CRM 2013.  I have a 5 user license for CRM and purchased a license for Social Listening.  I can log in to Social Listening and work in there but I want it integrated with Microsoft Dynamics CRM
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Question by:foxhelp
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5 Comments
 
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Expert Comment

by:Feridun Kadir
ID: 40303555
Do you have CRM and Social listening in the same Office 365 subcription?

If so, then in CRM navigate to Settings | Administration and then click on Microsoft Social Listening Configuration and follow the steps.

If not, then I don't think you can link them.
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Author Comment

by:foxhelp
ID: 40303805
Yes, both are on Office 365.

I have already done the configuration and it shows that it is part of CRM, but when I try to access Social Listening from within CRM, it says connection error.  See attached screen shot.
SocialListeningError.doc
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LVL 30

Expert Comment

by:Feridun Kadir
ID: 40304171
I wonder if this article might help you http://support.microsoft.com/kb/2937325
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Author Comment

by:foxhelp
ID: 40304569
Thank you for the link.  I tried that but it is still giving me the error.
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Accepted Solution

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Feridun Kadir earned 2000 total points
ID: 40304588
Oh dear. I'm afraid I think it is off to Microsoft Support in this instance. I don't have any other suggestions.
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