Solved

How do i link my social listening with Microsoft Dynamics CRM 2013

Posted on 2014-09-04
5
293 Views
Last Modified: 2014-09-10
I have acquired a license for Microsoft Social Listening and would like to monitor it within Microsoft Dynamics CRM 2013.  I have a 5 user license for CRM and purchased a license for Social Listening.  I can log in to Social Listening and work in there but I want it integrated with Microsoft Dynamics CRM
0
Comment
Question by:foxhelp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 40303555
Do you have CRM and Social listening in the same Office 365 subcription?

If so, then in CRM navigate to Settings | Administration and then click on Microsoft Social Listening Configuration and follow the steps.

If not, then I don't think you can link them.
0
 

Author Comment

by:foxhelp
ID: 40303805
Yes, both are on Office 365.

I have already done the configuration and it shows that it is part of CRM, but when I try to access Social Listening from within CRM, it says connection error.  See attached screen shot.
SocialListeningError.doc
0
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 40304171
I wonder if this article might help you http://support.microsoft.com/kb/2937325
0
 

Author Comment

by:foxhelp
ID: 40304569
Thank you for the link.  I tried that but it is still giving me the error.
0
 
LVL 29

Accepted Solution

by:
Feridun Kadir earned 500 total points
ID: 40304588
Oh dear. I'm afraid I think it is off to Microsoft Support in this instance. I don't have any other suggestions.
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a walkthrough guide I wrote whilst upgrading my on-premise MS Dynamics CRM 3.0 deployment to 4.0. This covers the actual installation of the product to a working level for my system, I ran into a lot of issues that the steps below fixed so h…
On Sep 22nd 2014 Microsoft released Update Rollup 1 for Microsoft Dynamics CRM 2013 Service Pack 1 and back in July Update Rollup 3 was released.  So we now have:   Update Rollup 1Update Rollup 2Update Rollup 3Service Pack 1Update Rollup 1 for S…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…
Suggested Courses

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question