Microsoft Office Activation Fails Due to "Unknown Error"
Posted on 2014-09-04
Our library has 12 HP EliteBook 8470p PCs; they each run Windows 7 Professional.
I recently created an image for these machines using Windows Backup & Restore. The first machine I used the new image on is giving me issues with activating Office 2010. I get the following error when trying to do this: "An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070190)."
This error has persisted. I attempted to activate via phone, but, after verifying with their automated phone service and typing the number they gave me into the boxes, I get another error. This time it tells me I cannot proceed due to not being an administrator; I am logged into the machine as an administrator and typed admin credentials into the UAC box. Even with UAC turned off, I still get the "must be administrator" prompt.