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  • Status: Solved
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Microsoft Office Activation Fails Due to "Unknown Error"

Our library has 12 HP EliteBook 8470p PCs; they each run Windows 7 Professional.

I recently created an image for these machines using Windows Backup & Restore. The first machine I used the new image on is giving me issues with activating Office 2010. I get the following error when trying to do this: "An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070190)."

This error has persisted. I attempted to activate via phone, but, after verifying with their automated phone service and typing the number they gave me into the boxes, I get another error. This time it tells me I cannot proceed due to not being an administrator; I am logged into the machine as an administrator and typed admin credentials into the UAC box. Even with UAC turned off, I still get the "must be administrator" prompt.
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Wesley Johnson
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Wesley Johnson
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1 Solution
 
Gabriel CliftonCommented:
Have you tried: right click, run as administrator. That can be the key on office activation.
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Wesley JohnsonIT AssistantAuthor Commented:
It's actually not giving me that option whenever I right-click on any of the Office shortcuts. It is, however, doing that on other things.
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Gabriel CliftonCommented:
OK, there is the option to activate by command line, I have used this many times. Make sure to run as administrator command line
http://blogs.technet.com/b/officeasia/archive/2011/01/07/how-to-use-command-line-to-change-activate-mak-product-key-for-office-2010-installation.aspx
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Wesley JohnsonIT AssistantAuthor Commented:
Great piece of information that I wasn't aware of. Thank you!
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Gabriel CliftonCommented:
No problem, always glad to help.
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