Microsoft Office Activation Fails Due to "Unknown Error"

Posted on 2014-09-04
Medium Priority
Last Modified: 2014-09-04
Our library has 12 HP EliteBook 8470p PCs; they each run Windows 7 Professional.

I recently created an image for these machines using Windows Backup & Restore. The first machine I used the new image on is giving me issues with activating Office 2010. I get the following error when trying to do this: "An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070190)."

This error has persisted. I attempted to activate via phone, but, after verifying with their automated phone service and typing the number they gave me into the boxes, I get another error. This time it tells me I cannot proceed due to not being an administrator; I am logged into the machine as an administrator and typed admin credentials into the UAC box. Even with UAC turned off, I still get the "must be administrator" prompt.
Question by:Wesley Johnson
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40303608
Have you tried: right click, run as administrator. That can be the key on office activation.

Author Comment

by:Wesley Johnson
ID: 40303614
It's actually not giving me that option whenever I right-click on any of the Office shortcuts. It is, however, doing that on other things.
LVL 13

Accepted Solution

Gabriel Clifton earned 2000 total points
ID: 40303628
OK, there is the option to activate by command line, I have used this many times. Make sure to run as administrator command line

Author Closing Comment

by:Wesley Johnson
ID: 40303695
Great piece of information that I wasn't aware of. Thank you!
LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40303766
No problem, always glad to help.

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