Solved

Microsoft Office Activation Fails Due to "Unknown Error"

Posted on 2014-09-04
5
543 Views
Last Modified: 2014-09-04
Our library has 12 HP EliteBook 8470p PCs; they each run Windows 7 Professional.

I recently created an image for these machines using Windows Backup & Restore. The first machine I used the new image on is giving me issues with activating Office 2010. I get the following error when trying to do this: "An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070190)."

This error has persisted. I attempted to activate via phone, but, after verifying with their automated phone service and typing the number they gave me into the boxes, I get another error. This time it tells me I cannot proceed due to not being an administrator; I am logged into the machine as an administrator and typed admin credentials into the UAC box. Even with UAC turned off, I still get the "must be administrator" prompt.
0
Comment
Question by:Wesley Johnson
  • 3
  • 2
5 Comments
 
LVL 13

Expert Comment

by:Gabriel Clifton
Comment Utility
Have you tried: right click, run as administrator. That can be the key on office activation.
0
 

Author Comment

by:Wesley Johnson
Comment Utility
It's actually not giving me that option whenever I right-click on any of the Office shortcuts. It is, however, doing that on other things.
0
 
LVL 13

Accepted Solution

by:
Gabriel Clifton earned 500 total points
Comment Utility
OK, there is the option to activate by command line, I have used this many times. Make sure to run as administrator command line
http://blogs.technet.com/b/officeasia/archive/2011/01/07/how-to-use-command-line-to-change-activate-mak-product-key-for-office-2010-installation.aspx
0
 

Author Closing Comment

by:Wesley Johnson
Comment Utility
Great piece of information that I wasn't aware of. Thank you!
0
 
LVL 13

Expert Comment

by:Gabriel Clifton
Comment Utility
No problem, always glad to help.
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now