We are currently using a VOIP Provider that has some great reporting and feature sets. The downside is the outages are never at a convenient time, like an outage is ever good. If we switch to another provider we will lose the reporting and pay more then double for the same features thru another provider. with the advancing telco market, i know there is a way to Route calls from a trunk to a provider.
Here is what i mean:
If we own 217-555-0123 and 217-555-1233 and 888-555-1233 as our main number.
If i use company FAILOVER for all 3 numbers. If a customer calls any of the numbers above they are routed to company MAIN that then rings our office. If for any reason company MAIN is not able to take calls company BACKUP will start to ring calls to our office.
Basically i want a redundant VOIP providers that if they are down for any reason the backup company can take calls.