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Duel VOIP Providers

Posted on 2014-09-04
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Last Modified: 2014-09-14
Hi all,

We are currently using a VOIP Provider that has some great reporting and feature sets. The downside is the outages are never at a convenient time, like an outage is ever good. If we switch to another provider we will lose the reporting and pay more then double for the same features thru another provider. with the advancing telco market, i know there is a way to Route calls from a trunk to a provider.

Here is what i mean:

If we own 217-555-0123 and 217-555-1233 and 888-555-1233 as our main number.

If i use company FAILOVER for all 3 numbers. If a customer calls any of the numbers above they are routed to company MAIN that then rings our office. If for any reason company MAIN is not able to take calls company BACKUP will start to ring calls to our office.

Basically i want a redundant VOIP providers that if they are down for any reason the backup company can take calls.

Possible?
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Question by:Mutogi
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Expert Comment

by:Bryant Schaper
ID: 40304364
This would be on the provider side if they offer it
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Author Comment

by:Mutogi
ID: 40304643
Better question does anyone know if any and are they using voip in this manner.
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LVL 13

Expert Comment

by:Bryant Schaper
ID: 40306323
In our area we use CenturyLink, as we have three trunks that failover to each other
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Author Comment

by:Mutogi
ID: 40315327
What other trunks do you use?
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Accepted Solution

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Bryant Schaper earned 1000 total points
ID: 40315947
We only use one provider, failover between providers, you would have to check with them.  They have to sense the service is down and reroute the call, you would not know call came in
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