a Win 2008 R2 VM BSoD after on high CPU/IO utilization during an AV scan
Posted on 2014-09-04
We have a VM with guest OS Win 2008 R2 which BSoD'ed after it was
on high CPU/IO (CPU utilization of about 50-65%) for more than hour.
The Realtime TrendMicro Deep Security anti-malware scan processes
was identified as the main CPU/IO consumer: from TrendM's diagnostics
logs, it was scanning a folder with several huge zip files (each of 0.5 to
1.5 GB in size) & then it BSOD'ed : refer to the blue screen attached
TrendM analysed the memory crash dump & doesn't find any of its
codes in the memory dump.
Any idea what is the root cause based on the attached blue screen?
I may need to convert the event viewer logs to csv format, sanitize it
before I can attach here.
Can't attach the large memory dump as it may contain sensitive info.
I don't have MS support service. Is there any other way I can get
the memory dump analysed?
Someone told me it's a common occurrence that when a VM (on VMware
hypervisor) is on high CPU/resource utilization, it will BSoD at some
point in time. Anyone encounters this or has a KB to show this?