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Mail (32-bit) icon does not start for one user but works for administrator on same computer.
I have one user on a computer that the mail icon will not start in the control panel. It doesn't have an icon just a blank place holder for its icon. Any good ideas?
13598
What OS?
ASKER
Windows 7 64-bit Office 2010
What happens if you type “mail” (without the quotes) in the search box in the right top corner of Control Panel?
ASKER
shows Mail (32-bit) but when you click on it nothing happens.
Did you ever configure it for the user?
Can you try creating the user's profile:
a) Hold Windows key + R.
b) Type the following command in the Open box: "Outlook /profiles", and press Enter.
c) Click on New and follow the on screen instructions to configure the email account.
d) Click on Options after configuring the email account to set the new profile as default profile.
Can you try creating the user's profile:
a) Hold Windows key + R.
b) Type the following command in the Open box: "Outlook /profiles", and press Enter.
c) Click on New and follow the on screen instructions to configure the email account.
d) Click on Options after configuring the email account to set the new profile as default profile.
ASKER
I did. This is a office365 configuration and even though I have the correct password it always comes back looking for login and password when it gets to the point of login to server. I was trying to get into the profiles and remove them all.
Thanks
Thanks
Is the Mail (32-bit) icon issue resolved then?
ASKER
No it still won't start from the icon. The error above is when i do outlook /profiles
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ASKER
The mail icon in control panel still will not come up but I was able to get my office 365 connection working with the above instructions.
I think I got it:
When you enter the control panel.
Click on view settings at the top right corner and click on small icons.
Now you should be able to see your 32-bit apps including the "Mail (32-bit) Icon" you are looking for. :)
When you enter the control panel.
Click on view settings at the top right corner and click on small icons.
Now you should be able to see your 32-bit apps including the "Mail (32-bit) Icon" you are looking for. :)
ASKER
The icon is there just doesn't run when you double click on it.
You could try this then:
http://patrickhoban.wordpress.com/2013/11/18/0759-2/
http://patrickhoban.wordpress.com/2013/11/18/0759-2/
ASKER
13598 I have already tried that to no-avail.