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Mail (32-bit) icon does not start for one user but works for administrator on same computer.

Posted on 2014-09-04
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Last Modified: 2014-09-04
I have one user on a computer that the mail icon will not start in the control panel.  It doesn't have an icon just a blank place holder for its icon.  Any good ideas?
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Question by:Dwci
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14 Comments
 
LVL 16

Expert Comment

by:13598
ID: 40304239
What OS?
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Author Comment

by:Dwci
ID: 40304255
Windows 7 64-bit Office 2010
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LVL 16

Expert Comment

by:13598
ID: 40304269
What happens if you type  “mail”  (without the quotes)  in the search box in the right top corner of Control Panel?
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Author Comment

by:Dwci
ID: 40304295
shows Mail (32-bit) but when you click on it nothing happens.
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LVL 16

Expert Comment

by:13598
ID: 40304308
Did you ever configure it for the user?
Can you try creating the user's profile:

a) Hold Windows key + R.
 b) Type the following command in the Open box: "Outlook /profiles", and press Enter.
 c) Click on New and follow the on screen instructions to configure the email account.
 d) Click on Options after configuring the email account to set the new profile as default profile.
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Author Comment

by:Dwci
ID: 40304332
I did.  This is a office365 configuration and even though I have the correct password it always comes back looking for login and password when it gets to the point of login to server.  I was trying to get into the profiles and remove them all.

Thanks
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LVL 16

Expert Comment

by:13598
ID: 40304354
Is the Mail (32-bit) icon issue resolved then?
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Author Comment

by:Dwci
ID: 40304359
No it still won't start from the icon.  The error above is when i do outlook /profiles
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LVL 16

Accepted Solution

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13598 earned 500 total points
ID: 40304370
Try this:
Check that the version of Outlook that you're using meets Office 365 requirements
 Run Office 365 Desktop Setup
 Log in to the portal of Office 365 with the user's account.
 Run office desktop setup and wait until the set up finishes.
 Configure account to check whether the issue still exists.
 
 Make sure the Always prompt for logon credentials box is unchecked:
 a) Open Outlook. Click File > Account Settings > Account Settings.
 b) Click the E-mail tab, click the Exchange Online mailbox, click Change…
c) Click More Settings… Click the Security tab, make sure the Always prompt for logon credentials box is unchecked.
Step 4. Delete the personal credentials.
 If you are running Windows 7, please also remove the user’s stored credentials in Windows Credential Manager. To do this, follow these steps:
 a) Click Start, click Control Panel, and then click Credential Manager.
 b) Locate the set of credentials that is used to connect to Exchange. The credentials should be shown as MS.Outlook:username@domain.com.
 c) Expand the set of Generic Credentials, and then select Remove from Vault.
 d) Then re-open your Outlook and check if the issue still exists.
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Author Closing Comment

by:Dwci
ID: 40304476
The mail icon in control panel still will not come up but I was able to get my office 365 connection working with the above instructions.
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LVL 16

Expert Comment

by:13598
ID: 40304565
I think I got it:
When you enter the control panel.

Click on view settings at the top right corner and click on small icons.
Now you should be able to see your 32-bit apps including the "Mail (32-bit) Icon" you are looking for. :)
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Author Comment

by:Dwci
ID: 40304580
The icon is there just doesn't run when you double click on it.
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LVL 16

Expert Comment

by:13598
ID: 40304620
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Author Comment

by:Dwci
ID: 40304627
13598 I have already tried that to no-avail.
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