asked on

The e-mail address you entered couldn't be found

I get this error: The e-mail address you entered couldn't be found
on any internal emails within the office. However, external emails to the recipient works fine. He receives external email but any internal email within the domain fail with "The e-mail address you entered couldn't be found"

thanks

MHMAdmins

Make sure that his email profile does not have the check mark that says hide from exchange address list. I've had this issue happen before. Once I unchecked it there was no problem.

ASKER CERTIFIED SOLUTION

MHMAdmins

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Neil Preeper

Do you route mail through your ISP with your SMTP connector ? If so , check and see with your ISP if they have the domain on their mail servers.

Bulls-Eye

ASKER

I believe it is something dumb. we had cutover to new servers and we moved over all the old contacts from one exchange server to another. Somehow I believe those that had the old contact do not work and those that had replied to his emails or may have used his global contact worked. I am not sure about the global address but I cannot think of any reason that would not work. So I will go through the staff accounts and redefine his contact.
His email address stayed the same and we did not have this issue with anyone else. It is just weird.
thanks for all those fast replies!

all email is just within our exchange server.