Solved

Are the USB ports failing?

Posted on 2014-09-04
9
273 Views
Last Modified: 2016-11-23
Hi, the client has called twice within this week to discuss the mouse and keyboard not working.  I've used LMI to remote in and disable/enable  a USB with an exclamation in device manager to jump start the mouse/keyboard again.  This Dell is probably out of the three year warranty period.  I would like to perform some hardware diagnostics but I have to dispatch some tech to do it.   Based on your experience, is this hardware failing?


Side note... where is the point scale for Experts Exchange?  Did they remove it?  THis is not worth 500 pts.
0
Comment
Question by:snoopaloop
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 13

Accepted Solution

by:
Gabriel Clifton earned 250 total points
ID: 40304422
This actually may not be a hardware issue. If the device appears in device manager with the little exclamation, it could be bad driver (try updating driver), failing OS (chkdsk or sfc), or even user. I have had one instance where a user had a bad habit of kicking their cables and disconnecting a device or two and since their account had no permissions, when the device was plugged back in (usually into a different port) device manager would have the little exclamation because drivers could not be installed.
0
 
LVL 32

Assisted Solution

by:_
_ earned 250 total points
ID: 40305129
>> Side note... Did they remove it?

Yes they did. All the tech TA's are now 500 points. Some of the non-tech are 50. And the Community Support TA's are still 0.

http://www.experts-exchange.com/Community_Support/General/Q_28498893.html

here's a better explanation
http://www.experts-exchange.com/Community_Support/General/Q_28507847.html#a40293242
0
 
LVL 92

Expert Comment

by:nobus
ID: 40305292
what i do in such cases is test with other mouse and keyboard
or test with other usb ports
**note that some PC's (Dell) prefer to have the first (or indicated) usb ports used for them
these steps will rule out eventual hardware problems

***they are wired USB - not wireless?
0
Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 1

Author Comment

by:snoopaloop
ID: 40310956
Unfortunately, I'm no where near this client.  SHould I dispatch a tech to use a Dell Diag CD or something like Hirem CD work for diagnosing this situation if I can get the client to work with me?
0
 
LVL 92

Expert Comment

by:nobus
ID: 40311398
he should be able to get a replacement mouse + keyboard for testing
0
 
LVL 1

Author Comment

by:snoopaloop
ID: 40312776
I'm sure it's not the wired mouse and keyboard.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40313774
i'm not saying that it is the mouse+ keybd; could be the usb ports also, as i posted
0
 
LVL 1

Author Closing Comment

by:snoopaloop
ID: 40326357
I'm still curious of remotely troubleshooting this issue with a bootable CD for Dell Diagnostics or something similar.  Hirem can take care of HD diagnostics but I'm not sure beyond the  Dell CD that can run a diag on the motherboard with integrated USB.
0
 
LVL 32

Expert Comment

by:_
ID: 40326908
Sweet! Unexpected Points.    : )
0

Featured Post

Master Your Team's Linux and Cloud Stack!

The average business loses $13.5M per year to ineffective training (per 1,000 employees). Keep ahead of the competition and combine in-person quality with online cost and flexibility by training with Linux Academy.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Port 808 is being blocked 9 101
Hibernate on windows 10 18 143
USB ports on desktop not working 10 65
Dell xps8700 RAID or SAITA 4 40
Windows 7 does not have the best desktop search built in. This is something Windows 7 users have struggled with. You type something in, and your search results don’t always match what you are looking for, or it doesn’t actually work at all. There ar…
It’s been over a month into 2017, and there is already a sophisticated Gmail phishing email making it rounds. New techniques and tactics, have given hackers a way to authentically impersonate your contacts.How it Works The attack works by targeti…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question