Are the USB ports failing?

Hi, the client has called twice within this week to discuss the mouse and keyboard not working.  I've used LMI to remote in and disable/enable  a USB with an exclamation in device manager to jump start the mouse/keyboard again.  This Dell is probably out of the three year warranty period.  I would like to perform some hardware diagnostics but I have to dispatch some tech to do it.   Based on your experience, is this hardware failing?


Side note... where is the point scale for Experts Exchange?  Did they remove it?  THis is not worth 500 pts.
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snoopaloopAsked:
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Gabriel CliftonNet AdminCommented:
This actually may not be a hardware issue. If the device appears in device manager with the little exclamation, it could be bad driver (try updating driver), failing OS (chkdsk or sfc), or even user. I have had one instance where a user had a bad habit of kicking their cables and disconnecting a device or two and since their account had no permissions, when the device was plugged back in (usually into a different port) device manager would have the little exclamation because drivers could not be installed.
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_Commented:
>> Side note... Did they remove it?

Yes they did. All the tech TA's are now 500 points. Some of the non-tech are 50. And the Community Support TA's are still 0.

http://www.experts-exchange.com/Community_Support/General/Q_28498893.html

here's a better explanation
http://www.experts-exchange.com/Community_Support/General/Q_28507847.html#a40293242
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nobusCommented:
what i do in such cases is test with other mouse and keyboard
or test with other usb ports
**note that some PC's (Dell) prefer to have the first (or indicated) usb ports used for them
these steps will rule out eventual hardware problems

***they are wired USB - not wireless?
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snoopaloopAuthor Commented:
Unfortunately, I'm no where near this client.  SHould I dispatch a tech to use a Dell Diag CD or something like Hirem CD work for diagnosing this situation if I can get the client to work with me?
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nobusCommented:
he should be able to get a replacement mouse + keyboard for testing
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snoopaloopAuthor Commented:
I'm sure it's not the wired mouse and keyboard.
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nobusCommented:
i'm not saying that it is the mouse+ keybd; could be the usb ports also, as i posted
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snoopaloopAuthor Commented:
I'm still curious of remotely troubleshooting this issue with a bootable CD for Dell Diagnostics or something similar.  Hirem can take care of HD diagnostics but I'm not sure beyond the  Dell CD that can run a diag on the motherboard with integrated USB.
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_Commented:
Sweet! Unexpected Points.    : )
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