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Outlook Stops Responding

I have Outlook 2010, when meeting invite / calendar notification is received - Outlook stops responding .. have to use Task Manager to kill Outlook process.

Tried to remove MS Office 2010
,
Re-installed

NO Fix

Tried new Outlook profile ,
NO Fix
-----------------------

What else can be checked?
Thanks , ,
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mvalencia2003
Asked:
mvalencia2003
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2 Solutions
 
George SasIT EngineerCommented:
How long did you waited for the process ?
Have you tried to accept the invite in OWA and see if it is ok there ?

Try to start outlook in safe mode "Outlook.exe /safe" and see if it works.
Try to send the same invite to another user, does it still hang ?
Tried on another machine with same user ?
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BrandonProject Manager, IT Systems and Software DesignCommented:
Even with an uninstall parts of the settings still remain.

I know this isn't for the navigation pane, but i've also found this to work very well.

At the  Start> Run box type:  outlook.exe /resetnavpane
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mvalencia2003Author Commented:
worked fine on a 2nd computer
,

?
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George SasIT EngineerCommented:
Then maybe is the time to try something like :
1. Remove the cached mode on the outlook profile. Test. If it does not work move to step 2.
2. Remove the outlook profile on the problematic machine and start with a new. See if it helps.
3. Save all documents from the USER profile, log off, log on with a local admin and rename "bad" user profile or delete it and log in again. See if it helps.
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mvalencia2003Author Commented:
outlook.exe /resetnavpane
outlook.exe /safe

=NO Fix , same problem , ,

?
?
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mvalencia2003Author Commented:
Cached Exchange is OFF

,
Tried new (OUTLOOK) profile with complete different name ,
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George SasIT EngineerCommented:
Then try to remove the user profile.
Did you tested on OWA ?
If that does not help I guess you are up to a machine issue.
Try to check event viewer and see if anything shows there.

Is there an antivirus on this machine. Try to disable it for a while ?
Are the machines you tried both same OS and same version of outlook ?
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George SasIT EngineerCommented:
Also worth a try : outlook /cleanrules
This will clear both client and server rules.
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mvalencia2003Author Commented:
Outlook Web App works ,

both computers are Windows 7 ,
Outlook 2010

,
I tried to rename / remove user profile (Windows) .. even after rebooting - -
got error : Folder In Use


?
?
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George SasIT EngineerCommented:
Start machine in safe mode without networking.
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mvalencia2003Author Commented:
Tried new user profile , ,

same problem -
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George SasIT EngineerCommented:
Then is the machine itself.
Antivirus, malware or addware or something else.
Start looking on the event log to see what is going on, but to use less time just re-install.
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BrandonProject Manager, IT Systems and Software DesignCommented:
I would have to agree with George Sas on this.

We've cleared nav and rule settings | removed the software | removed the profile | tried a new logon and profile...

After doing all this the system still hangs, it's go to be something on the machine.

You might want to delete the user profile in the CONTROL PANEL>MAIL settings. Then open the C:\Users\<username>\AppData\Roaming\Microsoft\Outlook and delete everything in there.
Restart the machine.
Open the Controlpanel>mail and create a new profile named something else. Enter the user's info to load the email. Let it load for a while.
Restart and test it out again.
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mvalencia2003Author Commented:
Thanks
,
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