Solved

Sync Center/Offline Files Missing in Laptop w/ Windows 8.1 Pro

Posted on 2014-09-04
9
2,539 Views
Last Modified: 2014-09-09
I have a new Lenovo laptop with Windows 8.1 Pro that is recently joined to the company domain.  The user would like offline files enabled.  Normally I would have to unjoin from the domain, open sync center, manage offline files, enable, reboot, rejoin domain.

***On this laptop, there is no Sync Center or any option to enable Offline Files.***

Is there a feature that needs to be installed?  Is Group Policy blocking it somehow?

I hear Terminal Services can prevent it if that's enabled; how do I check if that is enabled?
0
Comment
Question by:tjking45
  • 5
  • 3
9 Comments
 
LVL 3

Expert Comment

by:Matt D
ID: 40304688
Open Control Panel.  In the search type "Sync Center".

Also see Work Folders: FAQ
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40304692
Sync center is part of Windows 8.1 Pro. it is available in Control Panel on my computer. Is that where you looked?
0
 

Author Comment

by:tjking45
ID: 40304736
I have searched for Sync Center, Offline Files, Manage Offline Files.... nothing.

I went into Control Panel, Folder Options... the 4th tab, Offline Files, is not there.

@Matt:  We don't use Work Folders on our domain.
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 
LVL 94

Expert Comment

by:John Hurst
ID: 40304756
You need to ask your administrator as they likely removed it. Windows 8.1 Pro out of the box includes it. If it was removed by or because of Terminal Services, the administrator will have to help you.
0
 

Author Comment

by:tjking45
ID: 40304767
I am the administrator.   :|
0
 

Author Comment

by:tjking45
ID: 40304772
We have set up 6 identical laptops recently and 5 of them are fine except for 1.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40304796
It would appear the user abused the laptop if their laptop is the only one that does not work.

Try running System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run a second time, restart and test.

There is a new DISM command you might try:

DISM /Online /Cleanup-Image /Scanhealth to check for issues.
DISM /Online /Cleanup-image /Restorehealth to fix problems.

Both scans take a long time.

If "nothing works" try a Windows 8 Refresh (Activity Center, Recovery options).
0
 

Accepted Solution

by:
tjking45 earned 0 total points
ID: 40304826
I was able to get it to come up.

I moved the laptop to it's own OU in AD, enabled a Group Policy to disable Offline Files, and then disabled the policy.  After the policy applied and a reboot, the Sync Center appeared.

I wonder if some policy was applied locally and needed to be turned off/refreshed.  This user has only had the laptop 2 days and they don't have Admin rights so I don't think they could have abused it too much.

Thanks for the help.
0
 

Author Closing Comment

by:tjking45
ID: 40311633
I figured it out eventually.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Need a command to show the firewall rules for port 3389 8 63
Windows 10 "clean" install failures 18 105
DISM error 1920 10 419
Windows Server 2012 R2 - connect to computer 13 69
With Windows evolving further, the built-in protective mechanisms get better and better. Still, Microsoft is not very good at introducing those to the technical community. This article is about a new bitlocker functionality that could revolutionize …
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question