Sync Center/Offline Files Missing in Laptop w/ Windows 8.1 Pro

I have a new Lenovo laptop with Windows 8.1 Pro that is recently joined to the company domain.  The user would like offline files enabled.  Normally I would have to unjoin from the domain, open sync center, manage offline files, enable, reboot, rejoin domain.

***On this laptop, there is no Sync Center or any option to enable Offline Files.***

Is there a feature that needs to be installed?  Is Group Policy blocking it somehow?

I hear Terminal Services can prevent it if that's enabled; how do I check if that is enabled?
tjking45Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Matt DDomain ArchitectCommented:
Open Control Panel.  In the search type "Sync Center".

Also see Work Folders: FAQ
0
JohnBusiness Consultant (Owner)Commented:
Sync center is part of Windows 8.1 Pro. it is available in Control Panel on my computer. Is that where you looked?
0
tjking45Author Commented:
I have searched for Sync Center, Offline Files, Manage Offline Files.... nothing.

I went into Control Panel, Folder Options... the 4th tab, Offline Files, is not there.

@Matt:  We don't use Work Folders on our domain.
0
Cloud Class® Course: Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

JohnBusiness Consultant (Owner)Commented:
You need to ask your administrator as they likely removed it. Windows 8.1 Pro out of the box includes it. If it was removed by or because of Terminal Services, the administrator will have to help you.
0
tjking45Author Commented:
I am the administrator.   :|
0
tjking45Author Commented:
We have set up 6 identical laptops recently and 5 of them are fine except for 1.
0
JohnBusiness Consultant (Owner)Commented:
It would appear the user abused the laptop if their laptop is the only one that does not work.

Try running System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run a second time, restart and test.

There is a new DISM command you might try:

DISM /Online /Cleanup-Image /Scanhealth to check for issues.
DISM /Online /Cleanup-image /Restorehealth to fix problems.

Both scans take a long time.

If "nothing works" try a Windows 8 Refresh (Activity Center, Recovery options).
0
tjking45Author Commented:
I was able to get it to come up.

I moved the laptop to it's own OU in AD, enabled a Group Policy to disable Offline Files, and then disabled the policy.  After the policy applied and a reboot, the Sync Center appeared.

I wonder if some policy was applied locally and needed to be turned off/refreshed.  This user has only had the laptop 2 days and they don't have Admin rights so I don't think they could have abused it too much.

Thanks for the help.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
tjking45Author Commented:
I figured it out eventually.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 8

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.