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Sync Center/Offline Files Missing in Laptop w/ Windows 8.1 Pro

I have a new Lenovo laptop with Windows 8.1 Pro that is recently joined to the company domain.  The user would like offline files enabled.  Normally I would have to unjoin from the domain, open sync center, manage offline files, enable, reboot, rejoin domain.

***On this laptop, there is no Sync Center or any option to enable Offline Files.***

Is there a feature that needs to be installed?  Is Group Policy blocking it somehow?

I hear Terminal Services can prevent it if that's enabled; how do I check if that is enabled?
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tjking45
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tjking45
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1 Solution
 
Matt DDomain ArchitectCommented:
Open Control Panel.  In the search type "Sync Center".

Also see Work Folders: FAQ
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John HurstBusiness Consultant (Owner)Commented:
Sync center is part of Windows 8.1 Pro. it is available in Control Panel on my computer. Is that where you looked?
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tjking45Author Commented:
I have searched for Sync Center, Offline Files, Manage Offline Files.... nothing.

I went into Control Panel, Folder Options... the 4th tab, Offline Files, is not there.

@Matt:  We don't use Work Folders on our domain.
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John HurstBusiness Consultant (Owner)Commented:
You need to ask your administrator as they likely removed it. Windows 8.1 Pro out of the box includes it. If it was removed by or because of Terminal Services, the administrator will have to help you.
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tjking45Author Commented:
I am the administrator.   :|
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tjking45Author Commented:
We have set up 6 identical laptops recently and 5 of them are fine except for 1.
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John HurstBusiness Consultant (Owner)Commented:
It would appear the user abused the laptop if their laptop is the only one that does not work.

Try running System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run a second time, restart and test.

There is a new DISM command you might try:

DISM /Online /Cleanup-Image /Scanhealth to check for issues.
DISM /Online /Cleanup-image /Restorehealth to fix problems.

Both scans take a long time.

If "nothing works" try a Windows 8 Refresh (Activity Center, Recovery options).
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tjking45Author Commented:
I was able to get it to come up.

I moved the laptop to it's own OU in AD, enabled a Group Policy to disable Offline Files, and then disabled the policy.  After the policy applied and a reboot, the Sync Center appeared.

I wonder if some policy was applied locally and needed to be turned off/refreshed.  This user has only had the laptop 2 days and they don't have Admin rights so I don't think they could have abused it too much.

Thanks for the help.
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tjking45Author Commented:
I figured it out eventually.
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