Sync Center/Offline Files Missing in Laptop w/ Windows 8.1 Pro
I have a new Lenovo laptop with Windows 8.1 Pro that is recently joined to the company domain. The user would like offline files enabled. Normally I would have to unjoin from the domain, open sync center, manage offline files, enable, reboot, rejoin domain.
***On this laptop, there is no Sync Center or any option to enable Offline Files.***
Is there a feature that needs to be installed? Is Group Policy blocking it somehow?
I hear Terminal Services can prevent it if that's enabled; how do I check if that is enabled?
***On this laptop, there is no Sync Center or any option to enable Offline Files.***
Is there a feature that needs to be installed? Is Group Policy blocking it somehow?
I hear Terminal Services can prevent it if that's enabled; how do I check if that is enabled?
Sync center is part of Windows 8.1 Pro. it is available in Control Panel on my computer. Is that where you looked?
ASKER
I have searched for Sync Center, Offline Files, Manage Offline Files.... nothing.
I went into Control Panel, Folder Options... the 4th tab, Offline Files, is not there.
@Matt: We don't use Work Folders on our domain.
I went into Control Panel, Folder Options... the 4th tab, Offline Files, is not there.
@Matt: We don't use Work Folders on our domain.
You need to ask your administrator as they likely removed it. Windows 8.1 Pro out of the box includes it. If it was removed by or because of Terminal Services, the administrator will have to help you.
ASKER
I am the administrator. :|
ASKER
We have set up 6 identical laptops recently and 5 of them are fine except for 1.
It would appear the user abused the laptop if their laptop is the only one that does not work.
Try running System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run a second time, restart and test.
There is a new DISM command you might try:
DISM /Online /Cleanup-Image /Scanhealth to check for issues.
DISM /Online /Cleanup-image /Restorehealth to fix problems.
Both scans take a long time.
If "nothing works" try a Windows 8 Refresh (Activity Center, Recovery options).
Try running System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run a second time, restart and test.
There is a new DISM command you might try:
DISM /Online /Cleanup-Image /Scanhealth to check for issues.
DISM /Online /Cleanup-image /Restorehealth to fix problems.
Both scans take a long time.
If "nothing works" try a Windows 8 Refresh (Activity Center, Recovery options).
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I figured it out eventually.
Also see Work Folders: FAQ