Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Sync Center/Offline Files Missing in Laptop w/ Windows 8.1 Pro

Posted on 2014-09-04
9
2,509 Views
Last Modified: 2014-09-09
I have a new Lenovo laptop with Windows 8.1 Pro that is recently joined to the company domain.  The user would like offline files enabled.  Normally I would have to unjoin from the domain, open sync center, manage offline files, enable, reboot, rejoin domain.

***On this laptop, there is no Sync Center or any option to enable Offline Files.***

Is there a feature that needs to be installed?  Is Group Policy blocking it somehow?

I hear Terminal Services can prevent it if that's enabled; how do I check if that is enabled?
0
Comment
Question by:tjking45
  • 5
  • 3
9 Comments
 
LVL 3

Expert Comment

by:Matt D
ID: 40304688
Open Control Panel.  In the search type "Sync Center".

Also see Work Folders: FAQ
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40304692
Sync center is part of Windows 8.1 Pro. it is available in Control Panel on my computer. Is that where you looked?
0
 

Author Comment

by:tjking45
ID: 40304736
I have searched for Sync Center, Offline Files, Manage Offline Files.... nothing.

I went into Control Panel, Folder Options... the 4th tab, Offline Files, is not there.

@Matt:  We don't use Work Folders on our domain.
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 
LVL 93

Expert Comment

by:John Hurst
ID: 40304756
You need to ask your administrator as they likely removed it. Windows 8.1 Pro out of the box includes it. If it was removed by or because of Terminal Services, the administrator will have to help you.
0
 

Author Comment

by:tjking45
ID: 40304767
I am the administrator.   :|
0
 

Author Comment

by:tjking45
ID: 40304772
We have set up 6 identical laptops recently and 5 of them are fine except for 1.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40304796
It would appear the user abused the laptop if their laptop is the only one that does not work.

Try running System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run a second time, restart and test.

There is a new DISM command you might try:

DISM /Online /Cleanup-Image /Scanhealth to check for issues.
DISM /Online /Cleanup-image /Restorehealth to fix problems.

Both scans take a long time.

If "nothing works" try a Windows 8 Refresh (Activity Center, Recovery options).
0
 

Accepted Solution

by:
tjking45 earned 0 total points
ID: 40304826
I was able to get it to come up.

I moved the laptop to it's own OU in AD, enabled a Group Policy to disable Offline Files, and then disabled the policy.  After the policy applied and a reboot, the Sync Center appeared.

I wonder if some policy was applied locally and needed to be turned off/refreshed.  This user has only had the laptop 2 days and they don't have Admin rights so I don't think they could have abused it too much.

Thanks for the help.
0
 

Author Closing Comment

by:tjking45
ID: 40311633
I figured it out eventually.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Problem I recently had a lot of trouble with File Explorer hanging on my personal computer running Windows 8.1. It's important to note that this isn't Internet Explorer. This was happening when I attempted to access a local network location where I…
Detailed instructions on how to install an Access add-in in recent versions of Office and Windows (with screen shots)
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question