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Can't open PDF properly on MacBook

Posted on 2014-09-04
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Last Modified: 2014-09-16
Have a PDF with hyperlinks. Client is trying to open on MacBook. Of course, "Preview" hijacks the PDF and the hyperlinks don't work. She has Adobe Reader 9 installed, but can't figure out how to "open with" Adobe, rather than non-functional "Preview." I'm not a Mac person and can't tell her the steps to make Reader the default PDF app.
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Question by:mvic00
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11 Comments
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 40304820
On a Mac, Preview and Adobe Reader are some times a pain.  I have about half of my PDFs opening in one and half in the other.  And that's After setting Adobe Reader as the default.  

If you right click on the file name, you can use Open With to select the program you want to use.  You can also select Get Info where you can change the default program to open the file.  I don't know why it doesn't work to make it the default for all PDFs.
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LVL 13

Expert Comment

by:Ugo Mena
ID: 40304822
Click once and select any PDF file on the Macbook. With the file selected, Go to the Finder's File menu and click on Get Info (this can also be done using the shortcut of Command Key + I).

The Get Info window properties will show a variety of the file properties including General info (like kind, size, created, etc.). Within this window you also will find a listing named Open with Your client will show Preview.app (default) listed here in a dropdown box. Using the dropdown box, change Preview to Acrobat Reader.app, then Click the Change All button that will show up right below the dropdown box.

You will get a confirmation dialog with the following:

Are you sure you want to change all similar documents to open with the application “Acrobat Reader.app”?

Click Continue to confirm change.

This will now make Acrobat Reader the default app for opening PDF files.
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Author Comment

by:mvic00
ID: 40305202
Very good; this is exactly what I needed. But now - after being sure she's opening with Reader - hyperlinks STILL don't work on her machine. We tested on another Mac and they DO work. So it's something in her setup, I'd guess...?
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LVL 83

Expert Comment

by:Dave Baldwin
ID: 40305212
Hyperlinks in PDFs should pop-up a dialog asking if you want to proceed.  Are you getting that?
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Author Comment

by:mvic00
ID: 40305242
I think that's just with URL hyperlinks. These are internal links to embedded attachments. I've not seen any dialogue when they're working. Someone thought it has something to do with JavaScript...?
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LVL 83

Expert Comment

by:Dave Baldwin
ID: 40305265
I don't even know what you're talking about unless it's like the links from the Table of Contents.  What version of Adobe Reader is she using?
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LVL 13

Expert Comment

by:Ugo Mena
ID: 40305814
On her machine, go to Applications/Utilities/Terminal.app open Terminal. at the prompt type:
 Java -version

Open in new window

and let me know what you see.
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Author Comment

by:mvic00
ID: 40306973
Ha! No JavaScript in the machine... (duh). But then we installed version 7.0 for Mac and still nothing worked.

(These are PDFs that have attached PDFs. There's a way to create a link inside the document to jump to the attachment. It's those links that aren't working.)
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LVL 13

Expert Comment

by:Ugo Mena
ID: 40306979
you will need to install the Mac Java6 SE from here:

http://www.macupdate.com/app/mac/39490/apple-java
0
 

Accepted Solution

by:
mvic00 earned 0 total points
ID: 40317829
Still didn't work after installing Java.

SOLUTION: What actually worked was upgrading their Acrobat 9.0 to 10.5.8.

No idea why the old one didn't work, but problem is now solved. Thanks to all who helped.
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Author Closing Comment

by:mvic00
ID: 40324904
Embarrassingly, we should have first asked the question, "Are you using the latest version?"
But the other suggestions were helpful for the tool bag.
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