Solved

Cisco CUCM 7.1 Did the Phone Ring?

Posted on 2014-09-04
5
375 Views
Last Modified: 2014-09-04
I have some customer service people who will say that they didn't answer a particular call because their phone never rang.  Is there a way to track when and if a particular Cisco 7945 phone rang?
0
Comment
Question by:amigan_99
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 40305011
Yes, if you have the callmanager traces from back then, or if you check the missed calls on the phone itself
0
 
LVL 1

Author Closing Comment

by:amigan_99
ID: 40305014
Thank you. Do you know what type of trace would need to be enabled to get the ringing? There are so many boxes to potentially check when setting up a trace.
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 40305021
If you set them up to default and then set the level to Detailed, you will certainly obtain all needed details. Use Notepad++ to find this string

dd="445566

where 445566 is the called number. Check the timestamps at the beginning of each line to verify it is your call
0
 
LVL 1

Author Comment

by:amigan_99
ID: 40305152
Thanks much.
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 40305156
Welcome
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
ShoreTel 220T1 How to change IP address of phone? 5 84
Skype Call - Toll Free Phillipines 2 99
Asterisks SIP PBX issues 4 69
VOIP gateways - feedback 23 121
The Zaptel people (www.zaptel.com) got kind of annoyed with the fact that they were getting bombarded with searches for the zaptel driver system for Asterisk (not to mention they own the trademark on zaptel). So, they kindly requested that Digium ch…
Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question