Solved

Cisco CUCM 7.1 Did the Phone Ring?

Posted on 2014-09-04
5
370 Views
Last Modified: 2014-09-04
I have some customer service people who will say that they didn't answer a particular call because their phone never rang.  Is there a way to track when and if a particular Cisco 7945 phone rang?
0
Comment
Question by:amigan_99
  • 3
  • 2
5 Comments
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 40305011
Yes, if you have the callmanager traces from back then, or if you check the missed calls on the phone itself
0
 
LVL 1

Author Closing Comment

by:amigan_99
ID: 40305014
Thank you. Do you know what type of trace would need to be enabled to get the ringing? There are so many boxes to potentially check when setting up a trace.
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 40305021
If you set them up to default and then set the level to Detailed, you will certainly obtain all needed details. Use Notepad++ to find this string

dd="445566

where 445566 is the called number. Check the timestamps at the beginning of each line to verify it is your call
0
 
LVL 1

Author Comment

by:amigan_99
ID: 40305152
Thanks much.
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 40305156
Welcome
0

Featured Post

3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Although VoiceOver IP has been around for a while, internet connections have only recently become fast enough to provide good call quality. Now, VoIP has become a real option for businesses looking at ways to improve their business model. In this ar…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question