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Weird Email Problem

Posted on 2014-09-04
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Last Modified: 2016-06-03
OK has anybody seen this.  Email recipients both internal and external to organization experiencing email received with Chinese characters when original mail was sent in plain English from our organization .  So far certain accounts sending mail from their portable device ( Phones) will have their mail delivered in Chinese.  Sending mail  from their desktops  same accounts  are clean.  I configured my iPhone with my account and an account having the problem  sent mail from both accounts from my phone  one was clean  (my account) other was corrupted  .   I am running SBS server 2011  with exchange server 2010.  Has anyone experienced this ? Or have any idea of locating the problem?

Thanks

Larry
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Question by:Wirechief1945
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Expert Comment

by:Delphineous Silverwing
ID: 40306201
Check/set the language preferences on the impacted mailboxes.
http://technet.microsoft.com/en-us/library/bb310757%28v=exchg.141%29.aspx

Using the get-mailbox command with a pipe to FL will give all properties of the mailbox including the current language, which I assume should be en-US.
Get-Mailbox -Identity alias | fl

Open in new window

Even if it shows the correct language setting, overwriting the property may address any corruption.
Set-Mailbox -Identity alias -Languages "en-US"

Open in new window

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by:Delphineous Silverwing
ID: 40306208
It wouldn't be a bad idea to make sure you have the latest service pack and patches installed on the system.
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Author Comment

by:Wirechief1945
ID: 40306655
Well Thanks for the tip  Tried it and found only <en-US> for languages   using getMailbox from EMC  I also re wrote the language as suggested  Still no luck

Here is a few lines from an affected message  total about 50 or more lines like these

 䠼䵔㹌䠼䅅㹄ℼⴭ吠浥汰瑡⁥敧敮慲整⁤祢䔠捸慬浩牥匠杩慮畴敲䴠湡条牥䔠捸慨杮⁥摅瑩潩湯〠㨳㜱㌺‵牆摩祡‬‵敓瑰浥敢⁲〲㐱ⴠ㸭਍匼奔䕌琠灹㵥整瑸振獳倾䤮灭楲瑮湕煩敵䑉笠਍䴉剁䥇㩎〠浣〠浣〠瑰਍ൽ䰊⹉浉牰湩啴楮畱䥥⁄ൻऊ䅍䝒义›挰挰瀰൴紊਍䥄⹖浉牰湩啴楮畱䥥⁄ൻऊ䅍

The subject stayed intact this was from the body

Here is the header source   Note I remove many of the random lines of characters in both areas and just copied several of the random characters to save space again over 50 lines of random characters and I changed the email addresses for privacy reasons.

Does this provide any clues??

Thanks again

Larry

Return-Path: JohnDoe@teampeople.tv
Received: from imta38.emeryville.ca.mail.comcast.net (LHLO
 imta38.emeryville.ca.mail.comcast.net) (76.96.30.98) by
 resmail-ch2-253v.sys.comcast.net with LMTP; Fri, 5 Sep 2014 19:18:20 +0000
 (UTC)
Received: from remote.teampeople.tv ([70.175.225.101])
      by imta38.emeryville.ca.mail.comcast.net with comcast
      id nXJH1o01R2BtNam0eXJLc1; Fri, 05 Sep 2014 19:18:20 +0000
X-CAA-SPAM: 00000
X-Authority-Analysis: v=2.1 cv=ENI/jTpC c=1 sm=1 tr=0
 a=HH+wIAZfvpoLpuZg2FIroQ==:117 a=HH+wIAZfvpoLpuZg2FIroQ==:17 a=C_IRinGWAAAA:8
 a=GGcpBh7Jt_oA:10 a=xqWC_Br6kY4A:10 a=VtQbl2rWYU87WxGhsZkA:9
 a=QEXdDO2ut3YA:10 a=YfgJLILAG1Mzo8TpO-0A:9 a=_W_S_7VecoQA:10
 a=p_sMNrRov9AA:10 a=2rOyub8MfPoA:10
Received: from ORIOLES.teampeople.local ([fe80::5e8c:b502:f46a:445d]) by
 ORIOLES.teampeople.local ([fe80::5e8c:b502:f46a:445d%11]) with mapi id
 14.03.0123.003; Fri, 5 Sep 2014 15:17:17 -0400
From: Ed Milligan <JohnDoe@teampeople.tv>
To: Mary Doe <mdoe@comcast.net>
Subject: Test old config
Thread-Topic: Test old config
Thread-Index: Ac/JOtlPXL06cxjxQZmt3Bs8yF0RDg==
Date: Fri, 5 Sep 2014 18:54:40 +0000
Message-ID: <8726296F-8B5A-49F1-91B8-5D01302463B2@teampeople.tv>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Content-Type: multipart/alternative;
      boundary="_000_8726296F8B5A49F191B85D01302463B2teampeopletv_"
MIME-Version: 1.0

--_000_8726296F8B5A49F191B85D01302463B2teampeopletv_
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: base64

5KC85LWU47mM5KC85IWF47mE4oS84rSt5ZCg5rWl5rGw55Gh4oGl5pWn5pWu5oWy5pW04oGk56Wi
5JSg5o245oWs5rWp54ml5Yyg5p2p5oWu55W05pWy5LSg5rmh5p2h54ml5JSg5o245oWo5p2u4oGl
5pGF55Gp5r2p4oGu5rmv44Cg46iz45yx44y64oC154mG5pGp56Wh4oCs4oC15pWT55Gw5rWl5pWi
4oGy44Cy45Cx4rSg47it4KiN5Yy85aWU5JWM55Cg54G547Wl5pW055G45oyv542z5YC+5KSu54Gt
5qWy55Gu5rmV54Wp5pW15JGJ56yg4KiN5LSJ5YmB5KWH46mO44Cg5rWj44Cg5rWj44Cg55Gw4KiN
4LW95LCK4rmJ5rWJ54mw5rmp5ZW05qWu55Wx5KWl4oGE4LW74KSK5IWN5J2S5LmJ4oC65oyw4oGt
5oyw4oGt54Cw4LW057SK4KiN5KWE4rmW5rWJ54mw5rmp5ZW05qWu55Wx5KWl4oGE4LW74KSK5IWN

--_000_8726296F8B5A49F191B85D01302463B2teampeopletv_
Content-Type: text/html; charset="utf-8"
Content-ID: <62933684F8E8B34297D134652A318EB5@teampeople.local>
Content-Transfer-Encoding: base64

5KC85LWU47mM5KC85IWF47mE4oS84rSt5ZCg5rWl5rGw55Gh4oGl5pWn5pWu5oWy5pW04oGk56Wi
5JSg5o245oWs5rWp54ml5Yyg5p2p5oWu55W05pWy5LSg5rmh5p2h54ml5JSg5o245oWo5p2u4oGl
5pGF55Gp5r2p4oGu5rmv44Cg46iz45yx44y64oC154mG5pGp56Wh4oCs4oC15pWT55Gw5rWl5pWi
4oGy44Cy45Cx4rSg47it4KiN5Yy85aWU5JWM55Cg54G547Wl5pW055G45oyv542z5YC+5KSu54Gt
5qWy55Gu5rmV54Wp5pW15JGJ56yg4KiN5LSJ5YmB5KWH46mO44Cg5rWj44Cg5rWj44Cg55Gw4KiN
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Expert Comment

by:Delphineous Silverwing
ID: 40306681
This is what showed across the interTubes to my computer...Characters in QIs this what the e-mail actually showed or did it get translated to some other gibberish by time is reached me?
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Author Comment

by:Wirechief1945
ID: 40306822
The email as it appears in the sent folders is clean it must have been compromised either at the source or the exchange server I am guessing. I have never experienced this behavior
Another quirk using exchange owa. Via the web exhibits none of these characters from the same account.  
Although some users claim sending from outlook may do this I have not been able to duplicate it.  Testing this user account from various devices.  Network computer using outlook 2010  exchange owa. iPhone   The mobile device seems to be the major originator of this mess. As another test. From my iPhone.  I added this users account. So I could send.  Messages as him and me.  Strangely. My account sent clean text and his account sent Chinese. From the same phone.  Both messages sent to the same destination. The only difference was the specific account used.

Still scratching my head

Larry
Note server is up to date.
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Expert Comment

by:Delphineous Silverwing
ID: 40309711
In General Settings in the iPhone, double-check that the Language, Keyboard and Region are correct. (In the International section)

Make sure S/MIME is not enabled on the iPhone. (Settings > Mail, Contacts, Calendars > email address > Advanced)

Are they willing to restore their phone to factory defaults?

If they backup the iPhone with iTunes just before restoring the phone to factory, they will be able to recover their applications and data to the phone through iTunes.

Restoring to factory default will often fix issues with applications and oddly enough the restore doesn't reintroduce the issues.
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Author Comment

by:Wirechief1945
ID: 40312187
Yes Done all that and it did not work
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Expert Comment

by:Delphineous Silverwing
ID: 40312317
Do you have more than one information store? If so, moving the mailbox will rebuild it and potentially address any corruption on the mailbox.
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Author Comment

by:Wirechief1945
ID: 40314822
Only one information store. We  are running Microsofts SBS 2010 server. trying to keep it simple
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Accepted Solution

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Delphineous Silverwing earned 500 total points
ID: 40315014
Oh that's right you did say SBS - sorry, I forgot.

If you configure a normally working mailbox on the user's iPhone, does the symptom still occur? I'm trying to help you figure out if the problem lies at the phone or the server.
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Author Comment

by:Wirechief1945
ID: 40316160
Yes that question is exactly what I have been trying to figure but am seeing confusing results. take my iphone for example , I have not exprienced this issue. my emails are fine origionating from my Iphone. So I added this persons account to my Iphone.  Both  are setup as exchange accounts. His account configured OK I was able to get his emails incomming fine.  When I tried to send test emails first from my account and then from his account.  Both messages were sent to the same reciepient. In this case to my personal comcast account.  My message arrived Ok no issues  the other message arrived with the Chinese characters in the body of the message Note the subject came thru OK .  So this logically would suggest that his mailbox account was the culprit. Well I tried using the SBS Exchange OWA web mail interface. Sent a message to the same destination , my comcast address,  This resulted in a clean message being received .  I then tried to use a computer on the network running Outlook 2010 configured for his account sent the message again to my Comcast address it worked. Then I went back to the Iphone repeated the test with the 2 accounts. My email again was fine his account had Chinese. So if the iphone was compromised why did it only affect one account. his account was added after this started so my phone apparently should have been clean when I added his account.  It sems to me that we have 2 variables here .  his account and it running on a portable device ( note here that this started with his Iphone origionating the first messed up message) . Are we seeing some kind of Iphone/exchange virus?  or is there a misconfiguration on the server that only affects certain iphones and accounts?

Also this has affected several other accounts 4 in total as of this time. same symptoms

Again thanks for all the brain power helping out this is certanly a tough dog.

Larry
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Expert Comment

by:Delphineous Silverwing
ID: 40316955
At this point, I'd run a consistency check on the information store.
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Author Comment

by:Wirechief1945
ID: 40318564
Will Do
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