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Why is user automatically logged off on XP Pro machine

Posted on 2014-09-04
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Last Modified: 2014-10-19
We have an XP Pro computer that we use a mini file server.

The admin user is set up to run a backup job every night.

The problem is that the admin id keeps getting logged off and doesn't run the backup job.

We are trying figure out why the user gets logged out and how to stop it.

We do have the screen save set to run after 30 minutes and pw protect on resume.

Any ideas, thanks - Al
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Question by:Alyork
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LVL 95

Expert Comment

by:Lee W, MVP
ID: 40305153
1. Why has this been upgraded to Windows 7?  XP is out of support.
2. HOW do you have it "set up to run a backup job every night."  Scheduled task?  What is the backup program?  Have you checked your event logs?  Run the job manually?
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Author Comment

by:Alyork
ID: 40305166
So what if XP is out of support? It still works very well. 60% of all small business computers are still running XP.  

The issue is the logging off of the id.

The back up job runs very well when run manually, or when the user is logged in,
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LVL 95

Expert Comment

by:Lee W, MVP
ID: 40305171
Security is the point.  It may work, but with every passing day, your chances of being infected by something increases.  Exploits found in later versions of Windows often exists in older versions including XP... in sense, but publicizing the patches available for the newer versions of Windows, Microsoft is somewhat inadvertently telling the bad people where to attack XP because they won't fix those flaws.  It's a $200 upgrade... for your own safety and security, upgrade.

Now, that said, it's still not clear what you are doing or how you have this setup.  I'll repeat the questions you didn't answer that I asked previously (you only answered one of the 4 questions I asked that will ultimately help me and others to not have to guess what you're doing and subsequently guess a solution:
HOW do you have it "set up to run a backup job every night."  Scheduled task?  What is the backup program?  Have you checked your event logs?
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Expert Comment

by:Matt D
ID: 40305236
I too have many XP workstations running in my org.  Granted they are now firewalled from the rest of the org and we purchased extended support.  ;D

As Lee suggested, check your System event long.  My guess would be it's not logging off, it's rebooting due to a BSOD or other system error.  What you find there may help you, or others here, diagnose your problem.
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Author Comment

by:Alyork
ID: 40305305
Yes, we are aware of the risks with XP and have taken precautions.

There are no unusual messages in the event logs or indications of any system errors or reboots.

The backups are set up as Scheduled Tasks.
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LVL 3

Expert Comment

by:Matt D
ID: 40305360
No logged errors.  It may not be logging off.  The computer may be going to sleep.  This would prevent your task from running, unless it was configured to wake the computer to run the task.

It may be a standby / fast user switching issue.  You can try disabling standby / hibernate, fast user switching, or under your screen saver settings, uncheck "On resume, display Welcome Screen"

Welcome Screen Appears After Your Computer Has Been Idle
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Author Comment

by:Alyork
ID: 40306196
We have now turned off the  "On resume, password protect" on the screen saver settings. That worked but does leave the Server vunerable to access if the last user does not manully lock the screen.

We had tried turning off hibernate but that made no difference except to the the UPS software, which complained bitterly.  

There doesn't appear to be any "On resume, display Welcome Screen" setting to uncheck.
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LVL 95

Expert Comment

by:Lee W, MVP
ID: 40306860
Review your scheduled task settings - it sounds like you have them configured to run only when the user is logged on and have not stored credentials so they can run regardless of the user being logged on.
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Author Comment

by:Alyork
ID: 40306952
We set up the scheduled task to run if the user is logged on or off with stored credentials.  It's just sometimes, it does not run when the user is logged off.  

However, the underlying problem of "why is the user being logged off" still remains.
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Accepted Solution

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Alyork earned 0 total points
ID: 40380494
We played with the id's permissions a bit and it seems to have fixed the scheduled task running (don't know why) but not the logoff problem.
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Author Closing Comment

by:Alyork
ID: 40389763
Was determined by trial and error.
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