Solved

Couldn't install Office 365 ProPlus with Office Deployment Tool

Posted on 2014-09-05
3
3,747 Views
Last Modified: 2014-09-21
I'm trying to install Office 365 Pro Plus via the Office Deployment Tool and while executing the program for install, i receive immediate the following error: "Couldn't install, We're sorry, we had a problem installing your Office program(s).
I modified the configuration.xml file with the following options:

<Configuration>

  <Add SourcePath="\\ServerName\ClientApps\Office365\" OfficeClientEdition="32" >
    <Product ID="O365ProPlusRetail">
      <Language ID="nl-nl" />
    </Product>
    </Add>
   <Property Name="SharedComputerLicensing" Value="1" />
   <Logging Level="Standard" Path"%temp%" />
</Configuration>

And i use the following command: (in a batch file) setup.exe /configure configuration.xml

I have tried it to install from the network and from the local computer, nothing works.

In the logfile i see the following error message:
09/05/2014 11:41:24.353      SETUP (0x1ab8)      0xfdc            Click-To-Run      ambbl      Unexpected      ConfigureUpdatesSettings::HandleStateAction: OException has occured while trying to launch uninstallation UnexpectedError (ConfigureUpdatesSettings::HandleStateAction Unable to find a client installed at: C:\Program Files\Microsoft Office 15\ClientX64).      

Am i missing something?
0
Comment
Question by:edwindb76
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 41

Expert Comment

by:Vasil Michev (MVP)
ID: 40306375
Check the first line of the log file, the exact CMDLINE that was run. Something is not correct there.
0
 

Accepted Solution

by:
edwindb76 earned 0 total points
ID: 40309916
The CMDLINE is OK. When placing the installation files locally on the target computer and a change in the configuration.xml, the installation runs fine. In an other forum, someone said that probably not all files are downloaded that causes the error. So i tried to download the files again (from the client to the server) and started the setup again. Now everything works fine!
0
 

Author Closing Comment

by:edwindb76
ID: 40335072
Found answer somewhere else.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Cloud-based technologies and services will continue to grow in popularity in 2017 thanks to the simple, scalable and cost-effective solutions they deliver. Here are three areas where cloud adoption is poised to really take off.
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question