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imap emails missing from sent folder in outlook 2010

Posted on 2014-09-05
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Last Modified: 2014-09-16
had a imap user account on outlook 2010 who occassionally had sent emails not saved in the sent folder. the configuration in Outlook had checked is correct. Is this a common issue in Outlook 2010 ? what workarounds we can do such that the user received a copy for every email sent out, since saving of the sent emails not that guaranteed all the time ?
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Question by:grnow
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8 Comments
 
LVL 50

Accepted Solution

by:
jcimarron earned 500 total points
ID: 40307006
grnow--
Try Repairing Outlook.
Control Panel|Programs and Features|look for Outlook or Microsoft Office in the list|right click whichever is there|Change.  You eventually will be offered Repair.  Follow directions.
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Author Comment

by:grnow
ID: 40315216
as this issue does not happen all the time, is there anyway to confirm if after repair had resolved the issue?
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Author Comment

by:grnow
ID: 40323266
would like to close the question. had repaired Outlook and as the issue does not happen all the time, would not know if the issue is permanently resolved
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Author Comment

by:grnow
ID: 40323987
I've requested that this question be closed as follows:

Accepted answer: 200 points for jcimarron's comment #a40307006
Assisted answer: 0 points for grnow's comment #a40323266

for the following reason:

there is no definite answer if the problem is permanently resolved
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LVL 50

Expert Comment

by:jcimarron
ID: 40323384
grnow--
Sorry I did not respond to your post of 9/10.  I did not seem to get a message from E-E about it.
How does anyone know if a suggestion has permanently resolved an intermittent problem other than seeing what happens over a reasonable period of time?
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LVL 50

Expert Comment

by:jcimarron
ID: 40323988
grnow's position seems to be that full credit should not be awarded if a suggestion fixes the problem but no warranty is offered that the problem will not arise again.
This does not seem a healthy precedent for E-E.
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LVL 50

Expert Comment

by:jcimarron
ID: 40325943
Netminder--
Thank you.
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