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DDN saving problem from MS Office apps

We have a network share on DDN hardware and we have a reproducible problem where users can't save from within MS Office apps to the share, while they can save from windows explorer or file explorer. Some of our users use the MSO save or open dialog boxes to move files around, but they can no no longer do this with the DDN share. We had a share on a windows 2003 R2 server that worked fine. Users are using their Active Directory credentials to authenticate against the share.

This happens on windows computers using windows xp/7/8.x.

I am not the admin of the share equipment, but I will get more information about it. The admins are currently speaking with the vendors to try to fix the problem, but is there another solution? Why us this happening in the first place?

All of my users who are experiencing this authenticate against another DC before having the share mapped.

Thomas Zucker-Scharff

ASKER

I found this error when trying to save to the shared drive The file size is 0kb. The full path is:

Z:\Shared Files - Cancer Center\Cancer Center\Grants\! CCSG\CCSG-41 Noncompete May 2014\CCSG Development Funds Tracking\02 Tumor Microenvironment & Metastasis\PostDoc Ad for Condeelis Oktay final (7-10-14).docx.

Also if I go just one directory up it saves fine. Might it be the windows path name is to long? If so, why doesn't it say that - I do get that error sometimes.

It does let me save to the directory one up and then do a move from within a word open dialog box to the next directory down.

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Thomas Zucker-Scharff

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Thomas Zucker-Scharff

ASKER

Since I received no feedback whatsoever, I did more research and wrote the previous post as an answer.