I have a client I have been out to a couple of times to do cleanup. They have had a couple of SPAM Tech calls saying that they can see their computer is having trouble & that they can fix. She seems to only have trouble with her computer & then they call.
I usually go in & cleanup the computer using: Malwarebytes / IOBIT Malware Fighter / SuperAntiSpyware / AdwareCleaner / just started using Junkware Removal / TDSSkiller / CCleaner / make sure all win updates are done / flash updates / java updates / etc. I cover everything I can. I ALWAYS REMOVE ALL OF THIS FREEWARE SOFTWARE WHEN I AM COMPLETE WITH THE JOB.
Am I missing something?
Can they really see her serial number or is this just a ploy? I think it is (just to sound more believable)
Does these programs scan for key loggers?
Am I missing anything else I should be performing on these machines for removal of malware & viruses?
Thanks for all your input!