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Microsoft Office 2013 Standard Install Fails

Posted on 2014-09-05
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We have an install of Microsoft Standard 2013 that is failing. We've created a MSP file for the install but the installer window just closes with no errors or any information, but it does produce a log file (see below).. I've googled for the answers but nothing out there has worked or been helpful. Please advise.

2014/09/05 11:22:22:746::[5564] PERF: TickCount=54866706 Name=OBootStrapper::Run Description=Begin function
2014/09/05 11:22:22:746::[5564] Operating System version: 6.1.7601 Service Pack 1. Platform ID: 2
2014/09/05 11:22:22:746::[5564] Running 32-bit setup on a 32-bit operating system.
2014/09/05 11:22:22:746::[5564] Command line: "C:\Microsoft_Office_Standard_2013\setup.exe"
2014/09/05 11:22:22:746::[5564] No command line arguments given
2014/09/05 11:22:22:762::[5564] Verify file signature in "C:\Microsoft_Office_Standard_2013\setup.exe"
2014/09/05 11:22:22:809::[5564] C:\Microsoft_Office_Standard_2013\setup.exe is trusted.
2014/09/05 11:22:22:809::[5564] Verify file signature in "C:\Microsoft_Office_Standard_2013\standard.ww\OSETUP.DLL"
2014/09/05 11:22:22:840::[5564] C:\Microsoft_Office_Standard_2013\standard.ww\OSETUP.DLL is trusted.
2014/09/05 11:22:22:840::[5564] Using setup controller dll at [C:\Microsoft_Office_Standard_2013\standard.ww\OSETUP.DLL].
2014/09/05 11:22:22:840::[5564] PERF: TickCount=54866799 Name=OBootStrapper::Run Description=Calling RunSetup

2014/09/05 11:22:22:840::[5564] PERF: TickCount=54866799 Name=RunSetup Description=Begin function
2014/09/05 11:22:22:840::[5564] WER element [P2] is set to value [OSETUP.DLL]
2014/09/05 11:22:22:840::[5564] WER element [P3] is set to value [15.0.4569.1503]
2014/09/05 11:22:22:840::[5564] Catalyst execution began: 09/05/2014 11:22:22.
2014/09/05 11:22:22:856::[5564] Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
2014/09/05 11:22:22:856::[5564] Searching for updated versions of resource files under the 'updates' folder [C:\Microsoft_Office_Standard_2013\updates].
2014/09/05 11:22:22:856::[5564] Found [0] resource files under the update folder.
2014/09/05 11:22:22:856::[5564] Searching for default versions of resource files under the folder [C:\Microsoft_Office_Standard_2013].
2014/09/05 11:22:22:856::[5564] Found [1] resource files under the default folder.
2014/09/05 11:22:22:856::[5564] Running in [InstallExecutionMode]. Run from TEMP folder at [C:\Users\wrplume\AppData\Local\Temp\Setup00001ff4].
2014/09/05 11:22:22:871::[5564] Loaded resource file [C:\Users\wrplume\AppData\Local\Temp\Setup00001ff4\OSETUPUI.DLL] (CultureTag=en-US).
2014/09/05 11:22:22:871::[5564] WER element [SuppressModal] is set to value [false]
2014/09/05 11:22:22:871::[5564] WER element [P1] is set to value [15.0.4454.1000]
2014/09/05 11:22:22:871::[5564] Loaded Dll : C:\Microsoft_Office_Standard_2013\standard.ww\OSETUP.DLL.
2014/09/05 11:22:22:871::[5564] Catalyst version is : 15.0.4569.1503
2014/09/05 11:22:22:871::[5564] JobExecutionMode is InstallExecutionMode.
2014/09/05 11:22:23:012::[5564] Check if Office is supported on Windows 6.1.7601
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-0016-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-00BA-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-0115-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-0116-0409-1000-0000000FF1CE}"
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-00A1-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-00E1-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-00E2-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-001A-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-0018-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-002C-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-0019-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:074::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:074::[5904] LIS: finished parsing LIS package "{90150000-0012-0000-0000-0000000FF1CE}"
2014/09/05 11:22:23:074::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:074::[5904] LIS: finished parsing LIS package "{90150000-001B-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:074::[5904] Product: STANDARD
2014/09/05 11:22:23:074::[5904]   AddOnGroup Culture: en-us
2014/09/05 11:22:23:074::[5904]     AddOnId: WORD.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: PUBLISHER.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: OFFICE.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: OUTLOOK.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: PROOFING.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: OSM.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: OSMUX.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: GROOVE.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: ONENOTE.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: EXCEL.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: POWERPOINT.EN-US
2014/09/05 11:22:24:041::[5564] No upgradable applications found
2014/09/05 11:22:24:041::[5564] Parsing config.xml at: C:\Microsoft_Office_Standard_2013\standard.ww\config.xml
2014/09/05 11:22:24:041::[5564] Preferred product specified in config.xml to be: STANDARD
2014/09/05 11:22:24:041::[5564] Product Deployment Mode: PerMachineManaged
2014/09/05 11:22:24:041::[5564] Target Deployment Account Security Identifier: S-1-5-18
2014/09/05 11:22:24:041::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\office.en-us\OfficeMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\office.en-us\OfficeMUISet.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\powerpoint.en-us\PowerPointMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\excel.en-us\ExcelMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\onenote.en-us\OneNoteMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\groove.en-us\GrooveMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\osmux.en-us\OSMUXMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\osm.en-us\OSMMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\proofing.en-us\Proof.es\Proof.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\proofing.en-us\Proof.fr\Proof.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\proofing.en-us\Proof.en\Proof.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\proofing.en-us\Proofing.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\outlook.en-us\OutlookMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\publisher.en-us\PublisherMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\word.en-us\WordMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\standard.ww\StandardWW.xml
2014/09/05 11:22:24:057::[5564] Searching for patches for the current chained install in: C:\Microsoft_Office_Standard_2013\updates
2014/09/05 11:22:24:057::[5564] Applicable patch: C:\Microsoft_Office_Standard_2013\updates\FCCU_BackOffice.MSP
2014/09/05 11:22:24:088::[5564] Display level basic specified in config.xml.
2014/09/05 11:22:24:119::[5564] OS check result: 0x00001150
2014/09/05 11:22:24:182::[5564] Reading value of unintialized setting!
2014/09/05 11:22:24:228::[5564] BRANDING: Parsing Branding Data...
2014/09/05 11:22:24:244::[5564] BRANDING: Parsing Branding Data...
2014/09/05 11:22:28:908::[1884] Kicking off chained install...
2014/09/05 11:22:28:908::[1884] PERF: TickCount=54872868 Name=Job::DoCacheWork Description=Begin function
2014/09/05 11:22:31:030::[1884] OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
2014/09/05 11:22:31:030::[1884] OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
2014/09/05 11:22:31:030::[1884] OSE is avaliable at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
2014/09/05 11:22:31:030::[1884] This OSE has version: 11.0.5525.0000. Skip using this version of OSE because its version is too low.
2014/09/05 11:22:31:030::[1884] Running Source Engine process detected
2014/09/05 11:22:31:030::[1884] Running version: 11.0.5525.0000
2014/09/05 11:22:31:030::[1884] Error checking already running ose version. Error code 0x00000000
2014/09/05 11:22:31:030::[1884] Stopping running the problematic Source Engine process
2014/09/05 11:22:31:030::[1884] Error attaching to OSE, error 0x00000000
2014/09/05 11:23:46:565::[1884] Cannot start standalone OSE. from C:\Microsoft_Office_Standard_2013\standard.ww\ose.exe. Error code: 0x80070102
2014/09/05 11:23:46:565::[1884] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/09/05 11:23:46:565::[1884] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/09/05 11:23:46:565::[1884] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/09/05 11:23:46:565::[5564] WER element [SuppressModal] is set to value [true]
2014/09/05 11:23:46:565::[5564] WER element [P4] is set to value [UnexpectedError]
2014/09/05 11:23:46:565::[5564] WER element [P7] is set to value [UnexpectedError]
2014/09/05 11:23:46:565::[5564] WER element [P6] is set to value [Unable to select Source Engine process to start, see debug level logs for detail]
2014/09/05 11:23:46:565::[5564]  WER element [P6] is converted to [C6F06531]
2014/09/05 11:23:46:565::[5564] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/09/05 11:23:46:580::[5564] Catalyst execution finished: 09/05/2014 11:23:46.  Return code: 30088.  Exception caught: UnexpectedError.
2014/09/05 11:23:46:580::[5564] PERF: TickCount=54950540 Name=RunSetup Description=End function
0
Comment
Question by:Firstcom
  • 6
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8 Comments
 
LVL 1

Author Comment

by:Firstcom
ID: 40306478
To further clarify, the same issue occurs even when we remove the .MSP file from the picture. There are no other Office products on the impacted PCs.
0
 
LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40306495
First try the office online repair, http://support.microsoft.com/kb/2827031/en-us and if fails, here are further troubleshooting steps. http://support.microsoft.com/kb/2822317
0
 
LVL 1

Author Comment

by:Firstcom
ID: 40309734
Online repair won't work because it won't install in the first place - there's nothing in add/remove programs to even choose.

The other link is basic troubleshooting steps and they've been done.
0
 
LVL 1

Author Comment

by:Firstcom
ID: 40310868
Anyone have any other suggestions? Google has very little about this error and what's out there hasn't really helped.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40310905
Did you use the fixit download under is it solved on the office online repair, that can actually help.
0
 
LVL 1

Author Comment

by:Firstcom
ID: 40312082
I've tried a few "Fix It" solutions with no luck. :/

The error with the "Bootstrapper Set Up" pops up and then it generates that log file in the %temp% folder.
0
 
LVL 1

Accepted Solution

by:
Firstcom earned 0 total points
ID: 40528434
There was a group policy in place that prohibited access to the "AppData" folders.
0
 
LVL 1

Author Closing Comment

by:Firstcom
ID: 40535224
Discovered the problem on my own.
0

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