Solved

Microsoft Office 2013 Standard Install Fails

Posted on 2014-09-05
8
2,363 Views
Last Modified: 2015-01-07
We have an install of Microsoft Standard 2013 that is failing. We've created a MSP file for the install but the installer window just closes with no errors or any information, but it does produce a log file (see below).. I've googled for the answers but nothing out there has worked or been helpful. Please advise.

2014/09/05 11:22:22:746::[5564] PERF: TickCount=54866706 Name=OBootStrapper::Run Description=Begin function
2014/09/05 11:22:22:746::[5564] Operating System version: 6.1.7601 Service Pack 1. Platform ID: 2
2014/09/05 11:22:22:746::[5564] Running 32-bit setup on a 32-bit operating system.
2014/09/05 11:22:22:746::[5564] Command line: "C:\Microsoft_Office_Standard_2013\setup.exe"
2014/09/05 11:22:22:746::[5564] No command line arguments given
2014/09/05 11:22:22:762::[5564] Verify file signature in "C:\Microsoft_Office_Standard_2013\setup.exe"
2014/09/05 11:22:22:809::[5564] C:\Microsoft_Office_Standard_2013\setup.exe is trusted.
2014/09/05 11:22:22:809::[5564] Verify file signature in "C:\Microsoft_Office_Standard_2013\standard.ww\OSETUP.DLL"
2014/09/05 11:22:22:840::[5564] C:\Microsoft_Office_Standard_2013\standard.ww\OSETUP.DLL is trusted.
2014/09/05 11:22:22:840::[5564] Using setup controller dll at [C:\Microsoft_Office_Standard_2013\standard.ww\OSETUP.DLL].
2014/09/05 11:22:22:840::[5564] PERF: TickCount=54866799 Name=OBootStrapper::Run Description=Calling RunSetup

2014/09/05 11:22:22:840::[5564] PERF: TickCount=54866799 Name=RunSetup Description=Begin function
2014/09/05 11:22:22:840::[5564] WER element [P2] is set to value [OSETUP.DLL]
2014/09/05 11:22:22:840::[5564] WER element [P3] is set to value [15.0.4569.1503]
2014/09/05 11:22:22:840::[5564] Catalyst execution began: 09/05/2014 11:22:22.
2014/09/05 11:22:22:856::[5564] Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
2014/09/05 11:22:22:856::[5564] Searching for updated versions of resource files under the 'updates' folder [C:\Microsoft_Office_Standard_2013\updates].
2014/09/05 11:22:22:856::[5564] Found [0] resource files under the update folder.
2014/09/05 11:22:22:856::[5564] Searching for default versions of resource files under the folder [C:\Microsoft_Office_Standard_2013].
2014/09/05 11:22:22:856::[5564] Found [1] resource files under the default folder.
2014/09/05 11:22:22:856::[5564] Running in [InstallExecutionMode]. Run from TEMP folder at [C:\Users\wrplume\AppData\Local\Temp\Setup00001ff4].
2014/09/05 11:22:22:871::[5564] Loaded resource file [C:\Users\wrplume\AppData\Local\Temp\Setup00001ff4\OSETUPUI.DLL] (CultureTag=en-US).
2014/09/05 11:22:22:871::[5564] WER element [SuppressModal] is set to value [false]
2014/09/05 11:22:22:871::[5564] WER element [P1] is set to value [15.0.4454.1000]
2014/09/05 11:22:22:871::[5564] Loaded Dll : C:\Microsoft_Office_Standard_2013\standard.ww\OSETUP.DLL.
2014/09/05 11:22:22:871::[5564] Catalyst version is : 15.0.4569.1503
2014/09/05 11:22:22:871::[5564] JobExecutionMode is InstallExecutionMode.
2014/09/05 11:22:23:012::[5564] Check if Office is supported on Windows 6.1.7601
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-0016-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-00BA-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-0115-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-0116-0409-1000-0000000FF1CE}"
2014/09/05 11:22:23:043::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:043::[5904] LIS: finished parsing LIS package "{90150000-00A1-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-00E1-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-00E2-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-001A-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-0018-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-002C-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:058::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:058::[5904] LIS: finished parsing LIS package "{90150000-0019-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:074::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:074::[5904] LIS: finished parsing LIS package "{90150000-0012-0000-0000-0000000FF1CE}"
2014/09/05 11:22:23:074::[5904] LIS: start parsing setup xml
2014/09/05 11:22:23:074::[5904] LIS: finished parsing LIS package "{90150000-001B-0409-0000-0000000FF1CE}"
2014/09/05 11:22:23:074::[5904] Product: STANDARD
2014/09/05 11:22:23:074::[5904]   AddOnGroup Culture: en-us
2014/09/05 11:22:23:074::[5904]     AddOnId: WORD.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: PUBLISHER.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: OFFICE.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: OUTLOOK.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: PROOFING.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: OSM.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: OSMUX.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: GROOVE.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: ONENOTE.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: EXCEL.EN-US
2014/09/05 11:22:23:074::[5904]     AddOnId: POWERPOINT.EN-US
2014/09/05 11:22:24:041::[5564] No upgradable applications found
2014/09/05 11:22:24:041::[5564] Parsing config.xml at: C:\Microsoft_Office_Standard_2013\standard.ww\config.xml
2014/09/05 11:22:24:041::[5564] Preferred product specified in config.xml to be: STANDARD
2014/09/05 11:22:24:041::[5564] Product Deployment Mode: PerMachineManaged
2014/09/05 11:22:24:041::[5564] Target Deployment Account Security Identifier: S-1-5-18
2014/09/05 11:22:24:041::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\office.en-us\OfficeMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\office.en-us\OfficeMUISet.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\powerpoint.en-us\PowerPointMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\excel.en-us\ExcelMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\onenote.en-us\OneNoteMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\groove.en-us\GrooveMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\osmux.en-us\OSMUXMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\osm.en-us\OSMMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\proofing.en-us\Proof.es\Proof.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\proofing.en-us\Proof.fr\Proof.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\proofing.en-us\Proof.en\Proof.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\proofing.en-us\Proofing.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\outlook.en-us\OutlookMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\publisher.en-us\PublisherMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\word.en-us\WordMUI.xml
2014/09/05 11:22:24:057::[5564] Loading package metadata: C:\Microsoft_Office_Standard_2013\standard.ww\StandardWW.xml
2014/09/05 11:22:24:057::[5564] Searching for patches for the current chained install in: C:\Microsoft_Office_Standard_2013\updates
2014/09/05 11:22:24:057::[5564] Applicable patch: C:\Microsoft_Office_Standard_2013\updates\FCCU_BackOffice.MSP
2014/09/05 11:22:24:088::[5564] Display level basic specified in config.xml.
2014/09/05 11:22:24:119::[5564] OS check result: 0x00001150
2014/09/05 11:22:24:182::[5564] Reading value of unintialized setting!
2014/09/05 11:22:24:228::[5564] BRANDING: Parsing Branding Data...
2014/09/05 11:22:24:244::[5564] BRANDING: Parsing Branding Data...
2014/09/05 11:22:28:908::[1884] Kicking off chained install...
2014/09/05 11:22:28:908::[1884] PERF: TickCount=54872868 Name=Job::DoCacheWork Description=Begin function
2014/09/05 11:22:31:030::[1884] OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
2014/09/05 11:22:31:030::[1884] OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
2014/09/05 11:22:31:030::[1884] OSE is avaliable at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
2014/09/05 11:22:31:030::[1884] This OSE has version: 11.0.5525.0000. Skip using this version of OSE because its version is too low.
2014/09/05 11:22:31:030::[1884] Running Source Engine process detected
2014/09/05 11:22:31:030::[1884] Running version: 11.0.5525.0000
2014/09/05 11:22:31:030::[1884] Error checking already running ose version. Error code 0x00000000
2014/09/05 11:22:31:030::[1884] Stopping running the problematic Source Engine process
2014/09/05 11:22:31:030::[1884] Error attaching to OSE, error 0x00000000
2014/09/05 11:23:46:565::[1884] Cannot start standalone OSE. from C:\Microsoft_Office_Standard_2013\standard.ww\ose.exe. Error code: 0x80070102
2014/09/05 11:23:46:565::[1884] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/09/05 11:23:46:565::[1884] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/09/05 11:23:46:565::[1884] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/09/05 11:23:46:565::[5564] WER element [SuppressModal] is set to value [true]
2014/09/05 11:23:46:565::[5564] WER element [P4] is set to value [UnexpectedError]
2014/09/05 11:23:46:565::[5564] WER element [P7] is set to value [UnexpectedError]
2014/09/05 11:23:46:565::[5564] WER element [P6] is set to value [Unable to select Source Engine process to start, see debug level logs for detail]
2014/09/05 11:23:46:565::[5564]  WER element [P6] is converted to [C6F06531]
2014/09/05 11:23:46:565::[5564] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/09/05 11:23:46:580::[5564] Catalyst execution finished: 09/05/2014 11:23:46.  Return code: 30088.  Exception caught: UnexpectedError.
2014/09/05 11:23:46:580::[5564] PERF: TickCount=54950540 Name=RunSetup Description=End function
0
Comment
Question by:Firstcom
  • 6
  • 2
8 Comments
 
LVL 1

Author Comment

by:Firstcom
ID: 40306478
To further clarify, the same issue occurs even when we remove the .MSP file from the picture. There are no other Office products on the impacted PCs.
0
 
LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40306495
First try the office online repair, http://support.microsoft.com/kb/2827031/en-us and if fails, here are further troubleshooting steps. http://support.microsoft.com/kb/2822317
0
 
LVL 1

Author Comment

by:Firstcom
ID: 40309734
Online repair won't work because it won't install in the first place - there's nothing in add/remove programs to even choose.

The other link is basic troubleshooting steps and they've been done.
0
 
LVL 1

Author Comment

by:Firstcom
ID: 40310868
Anyone have any other suggestions? Google has very little about this error and what's out there hasn't really helped.
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 
LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40310905
Did you use the fixit download under is it solved on the office online repair, that can actually help.
0
 
LVL 1

Author Comment

by:Firstcom
ID: 40312082
I've tried a few "Fix It" solutions with no luck. :/

The error with the "Bootstrapper Set Up" pops up and then it generates that log file in the %temp% folder.
0
 
LVL 1

Accepted Solution

by:
Firstcom earned 0 total points
ID: 40528434
There was a group policy in place that prohibited access to the "AppData" folders.
0
 
LVL 1

Author Closing Comment

by:Firstcom
ID: 40535224
Discovered the problem on my own.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As with any other System Center product, the installation for the Authoring Tool can be quite a pain sometimes. This article serves to help you avoid making these mistakes and hopefully save you a ton of time on troubleshooting :)  Step 1: Make sur…
Our Group Policy work started with Small Business Server in 2000. Microsoft gave us an excellent OU and GPO model in subsequent SBS editions that utilized WMI filters, OU linking, and VBS scripts. These are some of experiences plus our spending a lo…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now