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exchange 2003

Posted on 2014-09-05
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Last Modified: 2014-09-06
Can someone please tell me why I cannot send from an exchange 2003 account
The email goes from the outbox to the sent items in outlook but does not go any further
The server is sbs 2003
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Question by:doctorbill
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by:Perarduaadastra
Perarduaadastra earned 500 total points
ID: 40306806
Are they queued on the server?
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Author Comment

by:doctorbill
ID: 40306909
No
No  reference to them having been sent to exchange
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by:Perarduaadastra
Perarduaadastra earned 500 total points
ID: 40307313
Is it just one account on one computer, or are all users affected?

If it's the former, set up that user on another computer and see if their Outlook operates correctly from there. If it does, try renaming the user's .ost file on the original computer to something like <original_filename>.ost.old and start Outlook. If a new .ost file is built and email works as it should, you're done, and you can delete the old renamed .ost file.

If renaming and rebuilding the .ost file doesn't work, try creating a new domain user account on the original computer.
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Author Comment

by:doctorbill
ID: 40307329
To add confusion:
The account I am trying to send from is added as an extra account in the mail profile
When the user opens outlook they are presented with 2 options - marketing profile and user profile

When opening the marketing profile sending is fine from the marketing email account
When opening the user account profile receiving is fine but sending does not work

If I log onto the computer with the user account and open outlook receive AND send both work
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by:Perarduaadastra
Perarduaadastra earned 500 total points
ID: 40307416
When you say the affected account is an extra account, what kind of extra? Is it another mail account to which you have access rights, or is it a public folder?
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Author Comment

by:doctorbill
ID: 40307421
I have added it to the outlook profiles using the mail icon in control panel
So when the user opens outlook they are prompted for a profile
There are 2 profiles called marketing and david
Marketing is associated with the exchange user called marketing and david is associated with the exchange user called david
The "marketing" profile works
The "david" profile receives but will not send
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by:Perarduaadastra
Perarduaadastra earned 500 total points
ID: 40307454
Is "David" a domain user?
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Author Comment

by:doctorbill
ID: 40307470
yes
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by:Perarduaadastra
Perarduaadastra earned 500 total points
ID: 40307569
Have you compared the properties of both profiles to see if there are any differences?

Has sending from the "David" account ever worked?

Do both users have a domain user account on the affected computer?
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Author Comment

by:doctorbill
ID: 40307610
If I LOG IN as David and use outlook I can send and receive
If I use the David account from the outlook prompt as mentioned above I cannot send
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by:Perarduaadastra
Perarduaadastra earned 500 total points
ID: 40307683
I think you might need to set up Send As permissions for sending email as David when logged on as Marketing.

On the server, under Administrative Tools, open AD Users and Computers. Go to the View menu and make sure that Advanced Features is ticked.

Open the properties of the user Marketing. On the Security tab, click the Add button and add David's user object to the list. Making sure David's name remains highlighted in the top pane, scroll down the permissions list, and check "Send As" under the Allow column. Click Apply and OK. As a precaution, restart the Exchange Attendant service and the SMTP service.

Log off the client computer and log on again as Marketing, and see if you can now send email as David.
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Author Comment

by:doctorbill
ID: 40307978
The last comment sorted this BUT I still cannot "send as" David if I log on to the outlook profile as marketing. I do not get the option
If I open the outlook profile as David I can now send
I think this is due to exchange not having the lastest service pack
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Perarduaadastra earned 500 total points
ID: 40307990
I can't say that not having the latest service pack is the cause of the trouble, but it's good practice to make sure that the latest one is installed, unless you know that it breaks something that was working before.

As well as the latest security patches and updates being included, bugs are fixed, and often functionality is improved; there are few things more frustrating than beating your head on the wall trying to fix a problem only to discover that it had been addressed in the service pack that you hadn't got around to installing...
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Author Closing Comment

by:doctorbill
ID: 40308010
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