Desktop computer screen is black but you can see the mouse

The screen is black but you can see the mouse move. If you hit control alt delete you can see that screen, select a user and it goes black again. The computer is a year old. My thought was an inverter because I had to replace my laptop when it went out but that was a totally black screen all the time. Any suggestions?
HP desktop
artismobileAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Dimarc67Commented:
If you can see the mouse cursor and the Ctrl-Alt-Del screen, then this does not sound like a hardware problem at all.  Much more likely to be an OS problem.  What OS are you running?
0
10023Web site maintenance and designCommented:
This is a desktop...am i correct..If Desktop (then can you switch out monitors)?
0
artismobileAuthor Commented:
Windows 8
No other monitor to try but it is a desktop
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Dimarc67Commented:
Just occurred to me--

Does your desktop computer have more than one video monitor port?  If so, have you tried connecting your monitor to the other port?

If your system has multiple monitor ports, then you may have inadvertently connected to the "secondary" port, and Windows may be displaying the "primary" screen with start menu or start screen on the unused port.  Moving the connection should solve this issue.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
artismobileAuthor Commented:
Going to look for the 2nd port and let you know
0
Dejan VasiljevicSys Admin and ProgrammerCommented:
Hi Artismobile,

I would recommend You go on CTRL+ALT+DEL and then open task manager and click on "New Task" and type in explorer. I guess that explorer is not running like it should. Otherwise You wouldn't see mouse point.

After that You need to go on event viewer and take a look/scan for viruses(malwares).

Thanks,

D.
0
10023Web site maintenance and designCommented:
No good monitor is out...and lets leave hardware out of the equation
Simplest technique would be to use system recovery..given win 8 or 8.1 ...see this page for instructions on how to access for win 8 or 8.1...
http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm    ..this covers options for both
If system restore has been enabled I would start there..and get behind the corrupted driver etc.
Several other post on this issue have pointed to that solution
0
artismobileAuthor Commented:
Looks like a loose port. Powered off the monitor, back on computer off back on and it's working. I'll re post if it happens again
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Displays / Monitors

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.