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Internet Explorer can not display webpage

Posted on 2014-09-07
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Last Modified: 2014-09-07
I routinely ran Spy Hunter on my laptop (Hp Pavilion, Vista, Internet Explorer).  

I now get a message, Internet Explorer can not display webpage.  Thus, I am at a local FedEx/Kinko's office to write this and will be checking with you off and on today.

Checking further, it says, for example, http://www.yahoo.com is not set up to establish a port on HTTP.  I thought this was automatic with Internet Explorer.  I verify the proxy server config.  It says I should change the proxy server connections, but I don't know the address nor the port, but then isn't this supposed to be automatic for Internet Explorer ?  For what it is worth, the SSL and TLS protocols are enabled in the Internet Options Advanced section.  

My network connection all appears OK (Verizon), and show that I am connected.  But Internet Explorer can not display my http addresses, such as Yahoo and MSN.

I have restored Windows back to a week ago's update.  I have no idea what to do.  I presume Spy Hunter removed something when I clicked 'Fix' for a series of issues.  I was able to enter a problem with Spy Hunter, EGS, but no answers from them.

Please help me !
I will check back here for email at FedEx/Kinkos off and on today.
Help !
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Question by:danhrmr
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Expert Comment

by:John Hurst
ID: 40308524
Run TCP/IP Reset to see if that brings internet back. I think that is the first thing to do and then we go from there.

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt

Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache

Now restart the computer and test.
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Author Comment

by:danhrmr
ID: 40308619
John:

Tried what you identified above.
All the commands seemed to execute without error.

 But after restart, I still have the same identical problem
as before, described above.

What is the next thing I should look at or try ?

Help !
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Accepted Solution

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John Hurst earned 500 total points
ID: 40308656
Look in c:\windows\system32\drivers\etc\hosts and make sure the hosts file contains just comments. There may be one 127.x.x.x line in there. The viruses may have put redirects in there.

Then also run Malwarebytes (malwarebytes.org) to see if there are remaining viruses. Restart after the cleanup.

After that run System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, and run a second time.

Now go to Control Panel, Internet Options, Advanced and click on Reset. Choose the option in the window that says reset everything. Select (check) that box.

Now restart the computer again and test to see if IE opens and works.
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Author Comment

by:danhrmr
ID: 40308893
John:

thanks for your help, but,....

I could not read the host file, as it said there is no file association.

I can not access malwarebytes.org, due to the problem I identifed
above, that is, IE can not display webpage.

I ran System File Checker twice.  no errors the first run.
The second run said it found some corrupt files, but was unable to fix.

I then did the Reset as you mentioned.  restarted, but the problem
remained.

Can you please help me further ?

Would a re-install of Internet Explorer 9 help ?
If so, where would I get the re-install ?  Or not really help the problem ?

Also, Spy Hunter starts with each restart, and takes many minutes to come up.
I need to have that startup stopped, but the main problem still exists which
is my focus, Internet Explorer can not display web page.

What can I do now ??
0
 

Author Comment

by:danhrmr
ID: 40308953
Success !!

I was accessing the Connections tab via the upper right hand
corner of the Windows screen with the error that webpage
could not be found.  There the proxy section was greyed.

My son, who is obviously more smart then me, went to
the control panel to get to the Connections tab.  There
the proxy area was not greyed, and he unchecked to use
a proxy, and......  it is working fine !

I am giving you 500 points for your effort and you as a singular
response person !  Your info helped me (actually my son)
understand the process and procedure well enough to
figure this out.

Thanks again, John !!
0
 

Author Closing Comment

by:danhrmr
ID: 40308955
Thanks again, John !!
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LVL 93

Expert Comment

by:John Hurst
ID: 40308963
@danhrmr  - Thank you for the comprehensive update and I was happy to help you with this.
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