Solved

Skype connection problem

Posted on 2014-09-07
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Last Modified: 2014-09-28
Firstly I pay for my skype calls using skype to go. This gives me a 'landline' as I am in a remote area but with good internet access.
Skype used to connect automatically but now suddenly there is a pop up window with my user name inserted and wanting a password which I put in and then a swirly icon and after a moment it reverts to the same screen with a help link (which is no help) and Contact my network administrator.
I can still log into the skype website using the same details and can see my account.

I tried upgrading which would not install and I got an error message 'Failed to get proc address for GetLogicalProcessorInformation(Kernall 32.dll)
Tried uninstalling and downloading a new version..same result.

Used System Restore to go back and I have the old version of Skype still there but the same log in problem
Microsoft are totally unhelpful and point you to the support website and community support for criminy's sake! Have spoken to tech support...again useless.

I tried a method offered on the website which saw : run%appdata%\Skype and renamed the Skype folder as skype_old didn't work.
Another suggestion was (in the skype folder) to delete DBTemp folder .
Now the logging in icon does not return to the 2nd window described above but just swills away with a tiny flicker from skype according to Zone Zlarm.

Frustrated
Please help

Zeffer
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Question by:Zeffer
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Expert Comment

by:John Hurst
ID: 40309021
I have Skype running fine on both Windows 7 and 8 so the newest versions (and a couple before that) are good.

Try this: Uninstall Skype completely. Uninstall Zone Alarm temporarily. Restart. Install Skype and determine if is works. Don't wait too long and reinstall Zone Alarm.
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by:Zeffer
ID: 40310704
Thanks for your suggestion John but it made no difference.
I have also tried installing SP3 for XP but also no result.
Z
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Expert Comment

by:John Hurst
ID: 40310791
Thanks for the update. It may be that Skype no longer supports XP. There are a lot of us using it on more modern operating systems.
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Zeffer earned 0 total points
ID: 40340277
Could not get any constructive answers from microsoft. Spoke to a support person who had poor English and could only direct me to Skype community support...which is no help for this particular problem. Same result contacting microsoft support online.

So the solution is to reformat your drive and download a new version of skype... which works fine.. so XP is still supported John.

At start up of Skype Microsoft will try to get you to create a one account ID for all microsoft products but if you already have a skype user name and password you don't need to do this.

Z
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Author Closing Comment

by:Zeffer
ID: 40348396
Stated in the answer.
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