1namyln
asked on
BSOD on HP Pavilion Desktop i7 CPU Possible Overheating
I have an HP Pavilion desktop that hangs then blue screens. I've listed the mini-dump below. This problem is intermittent. I was able to recreate once where the computer is located and a few times at my location. On-site it was warm. I used OCCT to stress the CPU & GPU. Testing both resulted in the offending blue screen.
At my location I wasn't able to crash the device until I inserted it into a box similar to the desk where it was located. My point was to simulate limited airflow. The OS is Windows 7. The system has 9GB of RAM. The hard drive test OK.
The dumps have been steady for a month now a few times a week or day. I've listed three below.
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp 1_gdr.1403 03-2144
Machine Name:
Kernel base = 0xfffff800`02e56000 PsLoadedModuleList = 0xfffff800`03099890
Debug session time: Thu Sep 4 10:55:24.703 2014 (UTC - 4:00)
System Uptime: 0 days 19:20:49.655
************************** ********** ********** ********** ********** ********** ***
* *
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88003315180, The PRCB address of the hung processor.
Arg4: 0000000000000006, 0.
Debugging Details:
------------------
BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_8_P ROC
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
CURRENT_IRQL: d
STACK_TEXT:
fffff800`045f8608 fffff800`02f22a4a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`03315180 : nt!KeBugCheckEx
fffff800`045f8610 fffff800`02ed56f7 : 00000000`00000000 fffff800`00000006 00000000`00026160 fffffa80`0855ee00 : nt! ?? ::FNODOBFM::`string'+0x4e3 e
fffff800`045f86a0 fffff800`02e17895 : fffff800`02e3d460 fffff800`045f8850 fffff800`02e3d460 fffffa80`00000000 : nt!KeUpdateSystemTime+0x37 7
fffff800`045f87a0 fffff800`02ec8113 : fffff880`009e8180 fffff880`009e8101 00000000`000c311f fffffa80`00000001 : hal!HalpHpetClockInterrupt +0x8d
fffff800`045f87d0 fffff800`02ed15b2 : fffffa80`0cde3758 fffffa80`0bbb1b01 fffff800`045f89f0 fffff800`02ec7476 : nt!KiInterruptDispatchNoLo ck+0x163
fffff800`045f8960 fffff800`02ed02e0 : fffffa80`075d8b10 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KiDeferredReadyThread+0 x6ab
fffff800`045f89e0 fffff880`01b151a4 : 00000000`00000000 fffffa80`00000000 fffff880`00fd4100 fffffa80`0c9ec798 : nt!KeSetEvent+0x190
fffff800`045f8a50 00000000`00000000 : fffffa80`00000000 fffff880`00fd4100 fffffa80`0c9ec798 00000000`00000001 : CLASSPNP+0x21a4
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT _8_PROC_AN ALYSIS_INC ONCLUSIVE
BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT _8_PROC_AN ALYSIS_INC ONCLUSIVE
Followup: MachineOwner
---------
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp 1_gdr.1403 03-2144
Machine Name:
Kernel base = 0xfffff800`02e18000 PsLoadedModuleList = 0xfffff800`0305b890
Debug session time: Sun Aug 10 21:47:52.986 2014 (UTC - 4:00)
System Uptime: 1 days 3:17:02.939
************************** ********** ********** ********** ********** ********** ***
* *
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88003164180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.
Debugging Details:
------------------
BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_8_P ROC
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: svchost.exe
CURRENT_IRQL: d
STACK_TEXT:
fffff880`02da5188 fffff800`02ee4a4a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`03164180 : nt!KeBugCheckEx
fffff880`02da5190 fffff800`02e976f7 : fffff880`00000000 fffff800`00000002 00000000`00026161 fffffa80`08410770 : nt! ?? ::FNODOBFM::`string'+0x4e3 e
fffff880`02da5220 fffff800`03407895 : fffff800`0342d460 fffff880`02da53d0 fffff800`0342d460 00000000`00000000 : nt!KeUpdateSystemTime+0x37 7
fffff880`02da5320 fffff800`02e8a113 : 00000000`554e2bd6 fffff800`03008e80 00000000`00000000 00000000`00000000 : hal!HalpHpetClockInterrupt +0x8d
fffff880`02da5350 fffff800`02e929f0 : fffff800`03008e80 fffff800`00000001 00000000`00000000 fffff880`02da55d8 : nt!KiInterruptDispatchNoLo ck+0x163
fffff880`02da54e0 fffff800`02ed195c : fffff880`02da5a01 00000000`00000000 fffff980`157c8000 fffff880`02da5608 : nt!KeFlushMultipleRangeTb+ 0x260
fffff880`02da55b0 fffff880`0143564d : fffffa80`0b163830 00000001`685091e9 fffff880`02da5a01 00000000`00000000 : nt!MmSetAddressRangeModifi ed+0x2b0
fffff880`02da56b0 fffff880`014e0bb5 : fffff8a0`00231170 00000001`685083ca 00000000`00000000 01ca043e`00000100 : Ntfs!LfsFlushLfcb+0x5ad
fffff880`02da5820 fffff880`014e2df1 : fffff880`02da5a80 00000001`685083ca fffff880`02da5a80 fffff8a0`001fdf70 : Ntfs!LfsFlushToLsnPriv+0x1 55
fffff880`02da58b0 fffff880`0149dbe4 : fffff8a0`001fdf70 7fffffff`ffffffff fffff8a0`14036010 fffff8a0`0aba4ed8 : Ntfs!LfsFlushToLsn+0xa1
fffff880`02da58e0 fffff880`0149e41d : fffffa80`0977b110 fffffa80`0c28f620 fffffa80`097b5c80 fffff8a0`00414670 : Ntfs!NtfsCommonFlushBuffer s+0x364
fffff880`02da59c0 fffff880`010c3bcf : fffffa80`0c28f9c0 fffffa80`0c28f620 fffffa80`0977b110 fffff880`02da59e8 : Ntfs!NtfsFsdFlushBuffers+0 x10d
fffff880`02da5a30 fffff880`010c26df : fffffa80`0854ece0 00000000`00000001 fffffa80`0854ec00 fffffa80`0c28f620 : fltmgr!FltpLegacyProcessin gAfterPreC allbacksCo mpleted+0x 24f
fffff880`02da5ac0 fffff800`03197c3b : 00000000`00000002 fffffa80`097b5c80 00000000`00000001 fffffa80`0c28f620 : fltmgr!FltpDispatch+0xcf
fffff880`02da5b20 fffff800`0312b2f1 : fffffa80`0c28f620 fffffa80`0b163830 fffffa80`097b5c80 fffff880`03164180 : nt!IopSynchronousServiceTa il+0xfb
fffff880`02da5b90 fffff800`02e8ce53 : fffffa80`0b163830 00000000`02b20080 fffffa80`0854ece0 fffffa80`097b5c80 : nt!NtFlushBuffersFile+0x17 1
fffff880`02da5c20 00000000`77af176a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+ 0x13
00000000`0131f008 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77af176a
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT _8_PROC_AN ALYSIS_INC ONCLUSIVE
BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT _8_PROC_AN ALYSIS_INC ONCLUSIVE
Followup: MachineOwner
---------
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp 1_gdr.1403 03-2144
Machine Name:
Kernel base = 0xfffff800`02e4b000 PsLoadedModuleList = 0xfffff800`0308e890
Debug session time: Tue Aug 26 17:36:10.326 2014 (UTC - 4:00)
System Uptime: 0 days 3:18:55.036
************************** ********** ********** ********** ********** ********** ***
* *
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: fffff880009bac70
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\t riage\modc lass.ini, error 2
BUGCHECK_STR: 0x9C_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
LAST_CONTROL_TRANSFER: from fffff80002e14818 to fffff80002ec0bc0
STACK_TEXT:
fffff880`009bac38 fffff800`02e14818 : 00000000`0000009c 00000000`00000000 fffff880`009bac70 00000000`00000000 : nt!KeBugCheckEx
fffff880`009bac40 fffff800`02e13f57 : 00000000`00000008 00000000`00000000 00000000`00000008 00000000`00000000 : hal!HalpMcaReportError+0x1 64
fffff880`009bad90 fffff800`02e07e88 : 00000000`00000000 fffff880`009b2180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRend ezvous+0x9 f
fffff880`009badc0 fffff800`02ebf4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009badf0 fffff800`02ebf313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009baf30 fffff880`046039c2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0325bc98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!C1Halt+0x2
STACK_COMMAND: kb
FOLLOWUP_IP:
intelppm!C1Halt+2
fffff880`046039c2 c3 ret
SYMBOL_STACK_INDEX: 6
SYMBOL_NAME: intelppm!C1Halt+2
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: intelppm
IMAGE_NAME: intelppm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc0fd
FAILURE_BUCKET_ID: X64_0x9C_GenuineIntel_inte lppm!C1Hal t+2
BUCKET_ID: X64_0x9C_GenuineIntel_inte lppm!C1Hal t+2
Followup: MachineOwner
---------
At my location I wasn't able to crash the device until I inserted it into a box similar to the desk where it was located. My point was to simulate limited airflow. The OS is Windows 7. The system has 9GB of RAM. The hard drive test OK.
The dumps have been steady for a month now a few times a week or day. I've listed three below.
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp
Machine Name:
Kernel base = 0xfffff800`02e56000 PsLoadedModuleList = 0xfffff800`03099890
Debug session time: Thu Sep 4 10:55:24.703 2014 (UTC - 4:00)
System Uptime: 0 days 19:20:49.655
**************************
* *
* Bugcheck Analysis *
* *
**************************
CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88003315180, The PRCB address of the hung processor.
Arg4: 0000000000000006, 0.
Debugging Details:
------------------
BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_8_P
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
CURRENT_IRQL: d
STACK_TEXT:
fffff800`045f8608 fffff800`02f22a4a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`03315180 : nt!KeBugCheckEx
fffff800`045f8610 fffff800`02ed56f7 : 00000000`00000000 fffff800`00000006 00000000`00026160 fffffa80`0855ee00 : nt! ?? ::FNODOBFM::`string'+0x4e3
fffff800`045f86a0 fffff800`02e17895 : fffff800`02e3d460 fffff800`045f8850 fffff800`02e3d460 fffffa80`00000000 : nt!KeUpdateSystemTime+0x37
fffff800`045f87a0 fffff800`02ec8113 : fffff880`009e8180 fffff880`009e8101 00000000`000c311f fffffa80`00000001 : hal!HalpHpetClockInterrupt
fffff800`045f87d0 fffff800`02ed15b2 : fffffa80`0cde3758 fffffa80`0bbb1b01 fffff800`045f89f0 fffff800`02ec7476 : nt!KiInterruptDispatchNoLo
fffff800`045f8960 fffff800`02ed02e0 : fffffa80`075d8b10 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KiDeferredReadyThread+0
fffff800`045f89e0 fffff880`01b151a4 : 00000000`00000000 fffffa80`00000000 fffff880`00fd4100 fffffa80`0c9ec798 : nt!KeSetEvent+0x190
fffff800`045f8a50 00000000`00000000 : fffffa80`00000000 fffff880`00fd4100 fffffa80`0c9ec798 00000000`00000001 : CLASSPNP+0x21a4
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP:
FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT
BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT
Followup: MachineOwner
---------
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp
Machine Name:
Kernel base = 0xfffff800`02e18000 PsLoadedModuleList = 0xfffff800`0305b890
Debug session time: Sun Aug 10 21:47:52.986 2014 (UTC - 4:00)
System Uptime: 1 days 3:17:02.939
**************************
* *
* Bugcheck Analysis *
* *
**************************
CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88003164180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.
Debugging Details:
------------------
BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_8_P
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: svchost.exe
CURRENT_IRQL: d
STACK_TEXT:
fffff880`02da5188 fffff800`02ee4a4a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`03164180 : nt!KeBugCheckEx
fffff880`02da5190 fffff800`02e976f7 : fffff880`00000000 fffff800`00000002 00000000`00026161 fffffa80`08410770 : nt! ?? ::FNODOBFM::`string'+0x4e3
fffff880`02da5220 fffff800`03407895 : fffff800`0342d460 fffff880`02da53d0 fffff800`0342d460 00000000`00000000 : nt!KeUpdateSystemTime+0x37
fffff880`02da5320 fffff800`02e8a113 : 00000000`554e2bd6 fffff800`03008e80 00000000`00000000 00000000`00000000 : hal!HalpHpetClockInterrupt
fffff880`02da5350 fffff800`02e929f0 : fffff800`03008e80 fffff800`00000001 00000000`00000000 fffff880`02da55d8 : nt!KiInterruptDispatchNoLo
fffff880`02da54e0 fffff800`02ed195c : fffff880`02da5a01 00000000`00000000 fffff980`157c8000 fffff880`02da5608 : nt!KeFlushMultipleRangeTb+
fffff880`02da55b0 fffff880`0143564d : fffffa80`0b163830 00000001`685091e9 fffff880`02da5a01 00000000`00000000 : nt!MmSetAddressRangeModifi
fffff880`02da56b0 fffff880`014e0bb5 : fffff8a0`00231170 00000001`685083ca 00000000`00000000 01ca043e`00000100 : Ntfs!LfsFlushLfcb+0x5ad
fffff880`02da5820 fffff880`014e2df1 : fffff880`02da5a80 00000001`685083ca fffff880`02da5a80 fffff8a0`001fdf70 : Ntfs!LfsFlushToLsnPriv+0x1
fffff880`02da58b0 fffff880`0149dbe4 : fffff8a0`001fdf70 7fffffff`ffffffff fffff8a0`14036010 fffff8a0`0aba4ed8 : Ntfs!LfsFlushToLsn+0xa1
fffff880`02da58e0 fffff880`0149e41d : fffffa80`0977b110 fffffa80`0c28f620 fffffa80`097b5c80 fffff8a0`00414670 : Ntfs!NtfsCommonFlushBuffer
fffff880`02da59c0 fffff880`010c3bcf : fffffa80`0c28f9c0 fffffa80`0c28f620 fffffa80`0977b110 fffff880`02da59e8 : Ntfs!NtfsFsdFlushBuffers+0
fffff880`02da5a30 fffff880`010c26df : fffffa80`0854ece0 00000000`00000001 fffffa80`0854ec00 fffffa80`0c28f620 : fltmgr!FltpLegacyProcessin
fffff880`02da5ac0 fffff800`03197c3b : 00000000`00000002 fffffa80`097b5c80 00000000`00000001 fffffa80`0c28f620 : fltmgr!FltpDispatch+0xcf
fffff880`02da5b20 fffff800`0312b2f1 : fffffa80`0c28f620 fffffa80`0b163830 fffffa80`097b5c80 fffff880`03164180 : nt!IopSynchronousServiceTa
fffff880`02da5b90 fffff800`02e8ce53 : fffffa80`0b163830 00000000`02b20080 fffffa80`0854ece0 fffffa80`097b5c80 : nt!NtFlushBuffersFile+0x17
fffff880`02da5c20 00000000`77af176a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+
00000000`0131f008 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77af176a
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP:
FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT
BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT
Followup: MachineOwner
---------
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp
Machine Name:
Kernel base = 0xfffff800`02e4b000 PsLoadedModuleList = 0xfffff800`0308e890
Debug session time: Tue Aug 26 17:36:10.326 2014 (UTC - 4:00)
System Uptime: 0 days 3:18:55.036
**************************
* *
* Bugcheck Analysis *
* *
**************************
MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: fffff880009bac70
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\t
BUGCHECK_STR: 0x9C_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
LAST_CONTROL_TRANSFER: from fffff80002e14818 to fffff80002ec0bc0
STACK_TEXT:
fffff880`009bac38 fffff800`02e14818 : 00000000`0000009c 00000000`00000000 fffff880`009bac70 00000000`00000000 : nt!KeBugCheckEx
fffff880`009bac40 fffff800`02e13f57 : 00000000`00000008 00000000`00000000 00000000`00000008 00000000`00000000 : hal!HalpMcaReportError+0x1
fffff880`009bad90 fffff800`02e07e88 : 00000000`00000000 fffff880`009b2180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRend
fffff880`009badc0 fffff800`02ebf4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009badf0 fffff800`02ebf313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009baf30 fffff880`046039c2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0325bc98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!C1Halt+0x2
STACK_COMMAND: kb
FOLLOWUP_IP:
intelppm!C1Halt+2
fffff880`046039c2 c3 ret
SYMBOL_STACK_INDEX: 6
SYMBOL_NAME: intelppm!C1Halt+2
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: intelppm
IMAGE_NAME: intelppm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:
FAILURE_BUCKET_ID: X64_0x9C_GenuineIntel_inte
BUCKET_ID: X64_0x9C_GenuineIntel_inte
Followup: MachineOwner
---------
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Ran Memtest today and all passed.
I also sealed almost all fresh air from the box in an effort to make it overheat. It only got more warm but did not blue screen.
I also sealed almost all fresh air from the box in an effort to make it overheat. It only got more warm but did not blue screen.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
You need to confirm about temperature because you say it was "warm" when it crashed.
The memory checked out, so now check out the hard drive. If all the hardware checks out and temperature is OK. we need to consider a software or driver problem.
The memory checked out, so now check out the hard drive. If all the hardware checks out and temperature is OK. we need to consider a software or driver problem.
ASKER
@nobus, when testing the CPU with OCCT the highest number was 75c. On-site at the clients home in a wooden desk. My site on my testing bench. Living in a cardboard box at the moment.
ASKER
@nobus, same with speedfan.
75 Seems a bit high for sustained operation (to me). It should work at that temperature but I run more like 50 degrees C in sustained operation.
ASKER
I'll repaste the CPU and see what happens.
Make sure you use good (not cheapest) thermal compound and make sure the layer is evenly thin. Too much is just as bad as not enough.
ASKER
Artic silver. Just a pea size if that. :)
I believe it may be the GPU though. I ran OCCT and Speedfan and notice the GPU was getting around 77c. Now the system is frozen. I'll repaste anyways as good measure then try another video card. In the begining I suspected the video card. We'll see.
I believe it may be the GPU though. I ran OCCT and Speedfan and notice the GPU was getting around 77c. Now the system is frozen. I'll repaste anyways as good measure then try another video card. In the begining I suspected the video card. We'll see.
Either device overheating will cause problems. Real Temp measures both CPU and GPU.
try measuring the case temp also; if it gets too high, no fan cooling can help
ASKER
Video card was the problem. I could consistently get it to crash with stressing the video card. Installed another and issue goes away. Thanks for your efforts.
@1namyln - Thanks for the update and I was happy to help.
there is only one good solution then : better cooling.
this can be obtained by lowering the environmental temperature, or increase the airflow of that box
in general, best is to create a draft at the top of the box, eg one fan that blows air in in front, and one blowing air out in the back