Solved

Windows 8 loop

Posted on 2014-09-07
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Last Modified: 2014-11-30
Have a ony svj202a11l all in one with W8 and the bad system config info

I just want to reinstall W8

Any idea on how I can do this?  Can't get into the bios...
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Question by:classnet
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Expert Comment

by:David Johnson, CD, MVP
ID: 40309178
use the recovery option of reset optionsreset my pc'
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Expert Comment

by:nobus
ID: 40309295
you need to change the settings in windows for getting in the bios, here's how :  http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm
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Author Comment

by:classnet
ID: 40309470
The bad_system_config_info causes the computer to just keep looping.. thus am I out of luck?   Can't get into Windows at all.
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LVL 91

Expert Comment

by:nobus
ID: 40309559
what is the exact message, and when do you get it?  after the start (bios) or at logon?

here a youtube that handles it :  https://www.youtube.com/watch?v=eKH0dGX4KeA
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Author Comment

by:classnet
ID: 40309572
I don't get the opportunity to get into the BIOS.  From a cold boot, pressing ESC, F1, F2, F11, F12 or Del doesn't stop the boot up process at all.

It goes straight to the error message and then reboots.

Windows 8 error message
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Expert Comment

by:nobus
ID: 40309576
i take it the youtube is of no help ?
i would test the disk first - connect it to a working pc, and run a diag, followed by chkdsk
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Author Comment

by:classnet
ID: 40309586
The disk is fine... I've pulled off the data I want to save.  I'm ready to re-install Windows now.
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LVL 91

Expert Comment

by:nobus
ID: 40310027
if you try often enough tapping the del, or Esc key to get in the bios, you might have a chance.
otherwise, disconnect the disk drive, and boot to get in the bios - change the setting you want, and power off
then reconnect the drive
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Author Comment

by:classnet
ID: 40311710
nobus... tried that already...

I removed the drive and then booted... I get a "Operating System not Found" error.
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LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 40311770
you have to keep pressing the del key all the way through the boot process from the moment you power on until you get to the bios screen.
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Author Comment

by:classnet
ID: 40311775
David Johnson, CD, MVP... I know
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LVL 91

Expert Comment

by:nobus
ID: 40312170
yes, but with W8 - you only get some milliseconds time, so you have to hit the key VERY rapidly; and try till successful
MS did us a great gift again...lol
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Accepted Solution

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classnet earned 0 total points
ID: 40322150
Turns out that I missed the "attention" button in the upper left hand corner.  This got me into BIOS, tools, etc.  A restore to a couple of days prior fixed everything.

Thanks for everyone's help.
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Author Closing Comment

by:classnet
ID: 40472358
Solved myself
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