Bluray on laptop has garbled display

Hi all,

I have a question regarding Blu-ray playback on a laptop. I haven't done much with computer-based Blu-ray before, so I am hoping the experts will say there is a simple fix!

Basically, I have a Toshiba Qosmio F750 laptop running Windows 7 Home Premium 64bit. I have installed the latest version of the blu-ray software player provided by Toshiba which is Toshiba Blu-ray Disc Player v1.0.3.196.

When I insert a disc to play, the disc starts to play (presumably the copyright warnings) but all I get on the display is a plain green screen. When it arrives at the menu screen, the main content is completely garbled. It's hard to explain, but the display has a series of mutli-coloured vertical lines that are always changing, and seem to be flashing on and off. There are four horizontal rows of these lines. The audio is playing fine.

A strange thing is though, it only seems to affect the movie content. The menu bar that appears and has options such as Play, Subtitle, Special Feature, etc, displays absolutely fine.

I am in Australia and the Region Code is currently set to B which I believe is correct.

Any information / suggestions that anyone has would be most welcome.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott ThomsonCommented:
I would suggest do not use that software. one of the best softwares for ANY video playback is called VLC media player

Install it and see if you get the same error message.
inspirecomAuthor Commented:
Hi Scott,

Thanks for the suggestions. I have just downloaded and installed the latest version of VLC. When trying to play the disc, I get an error with the following description:

Blu-ray error:
No valid processing key found in AACS config file.
Your input can't be opened:
VLC is unable to open the MRL 'bluray:///D:/'. Check the log for details.

And then goes no further. I am assuming that the disc is protected /  encrypted somehow and requires a "processing key" to unlock it. Any thoughts?

Hi inspirecom sorry but don't agree with VLC for bluray  high definition,  I have tested it and it just doesn't play them VLC is very good but does have it's use it you may have to install some codecs
Try Da player it is designed for Bluray DVD without having to install special codecs it also plays any other video types
 I've attached the steps it has no spyware of malware offers, you will see a web page of offers once installed that's all just close it.
You should be good to go.
If this doesn't solve it check the Bluray Disc is clean , is your DVD player a Bluray supported DVD player?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

Scott ThomsonCommented:
Hi inspirecom

- Can't say I have had this error but perhaps try what Merete suggested.. I have seen her comments before oin video and codecs.. anything she says is ok with me :)

Keep vlc for your day to day viewing though I would say.. its great and plays almost anything. it was basically just a tester to see if the issue is the disk or the application.
Thankyou Scott Thomson, allow me to share it a little because I do agree with you on  VLC and mpc-be I think anyone would have both or all three..
VLC was the free open source mpeg2 codec for XP for DVD playback back then. Or we had to purchase that codec. Or a dedicated media player like Cyberlink Power DVD
DaPlayer is the free Bluray M2TS codec in windows 7 now, same thing or we have to buy the M2TS codec.

In order to use VLC for Bluray fully explained here about the codecs required to install in order to play them thru VLC  and right at the bottom is the best DaPlayer

Even Media Player Classic -BE was a bit jerky but did play them. I found the solution was DaPlayer.

inspirecom any progress
Scott ThomsonCommented:
lovely information :)
inspirecomAuthor Commented:
Hi all,

Well after much installing & uninstalling & testings, I have found the whole blu-ray experience to be very trying, and now understand why it never really took off in regard to computer-based play-back.

I never ended up getting past the problem that VLC ran in to. The "Da-Player" was a little hit and miss, but that possibly may have been other programs conflicting.

In the end, I purchased a low-cost program called Aiseesoft Blu-ray Player. It is only a basic player with simple features, but it does the job very well and also has lifetime updates for the decryption codes, meaning no need for a subscription.

Thanks to all who replied. It has been an interesting problem to have :-)
Scott ThomsonCommented:
Very interesting problem you had.. I think maybe a full format and a start fresh on your OS may also cure the problem at some point.. I am capable of playing blueray files on my computer using VLC etc..

But as long as you found something that works this is good news :)
I have found the whole blu-ray experience to be very trying, and now understand why it never really took off in regard to computer-based play-back. agree agree agree same with the 3D. It's also more expensive.
high def  1080i/ mp4 is beautiful quality  especially with glasses on  ;P
High-definition video from wiki
While there is no standardized meaning for high-definition, generally any video image with more than 480 horizontal lines (North America) or 576 lines (Europe) is considered high-definition.
Thank you and best wishes
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
MultiMedia Applications

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.