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Cisco 7945 Phones Ringing Tracking

Posted on 2014-09-07
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Last Modified: 2014-09-08
I posted a very similar question recently. But on further investigation I need to ask again. I need to track when and for how long various Cisco phones ring. I thought I found this in the Call Detail Reporting.  BUT it turns out that this information is only available for calls that were picked up. The problem I am analyzing is trying to figure out why the phone is NOT being picked up. So I need ringing information to correlate with data from our call distribution system. I looked also at the call traces. But that only give me the SIP code for "ringing" and not more specific information as to when the phone started ringing and when it stopped. Any other thought about how I could track this? One thought I had was that for an individual I could add their line to my phone and I would be able to see whenever it rang. Kind of cumbersome but perhaps better than nothing. Any other thoughts??
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Question by:amigan_99
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José Méndez earned 2000 total points
ID: 40310921
My friend, the time difference between the 180 Ringing message and the next message is the time period the phone was in ringing state.

For example, if you see the 180 in the inbound direction, and the next message is a CANCEL out to the phone 12 seconds later, that means the phone rang 3 times and then Callmanager canceled the connection to the phone to proceed with VM or whatever.
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by:amigan_99
ID: 40310960
Excellent.  Thank you again.
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by:José Méndez
ID: 40311238
Friend, sometimes I feel you close the thread without having asked everything you want to ask. Please do elaborate on your inquiries as much as needed so I can help you clear all doubts =D
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by:amigan_99
ID: 40311281
Thanks again www.
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