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Backup Exec 2014 will not backup TrueCrypt partition.

Hi,

We have a computer running Windows 7 Professional 64-bit with a TrueCrypt data partition on which we need to enter a password to mount the volume each time the computer is restarted. When I try to use Backup Exec 2014 to back up this computer, I receive the following error:

Completed status: Failed
Final error: 0xe0008526 - Backup Exec could not locate a Microsoft Volume Shadow Copy Services (VSS) software or hardware snapshot technology for this job. Select a valid VSS snapshot technology for the target computer.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34086


I did a bit of research and it seems like VSS cannot work properly on a mounted TrueCrypt volume. I did try going into Advanced Open FIle options for this backup job and unchecked "Use snapshot technology" but this had no effect. What can I do to get these backups working? The most important files are in a share on that TrueCrypt volume.

Thank you
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OAC Technology
Asked:
OAC Technology
1 Solution
 
Carlos IjalbaIT Systems CoordinatorCommented:
Hi Datadudes,

Unfortunately, encrypted drives are usually backed up at file level (once authenticated the drive first), since VSS doesn´t know the encryption protocols used.

You could try with DriveSnapshot, which supports HD partitions, and may work.
http://www.drivesnapshot.de/en/backup.htm

In any case, and since TrueCrypt are not developing their product further, I would suggest that you change the volume from TrueCrypt to BitLocker, as the truecrypt website suggests. You may get some support from Microsoft or BackupExec then.
http://truecrypt.sourceforge.net/
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