Solved

Backup Exec 2014 will not backup TrueCrypt partition.

Posted on 2014-09-08
1
1,156 Views
Last Modified: 2014-09-09
Hi,

We have a computer running Windows 7 Professional 64-bit with a TrueCrypt data partition on which we need to enter a password to mount the volume each time the computer is restarted. When I try to use Backup Exec 2014 to back up this computer, I receive the following error:

Completed status: Failed
Final error: 0xe0008526 - Backup Exec could not locate a Microsoft Volume Shadow Copy Services (VSS) software or hardware snapshot technology for this job. Select a valid VSS snapshot technology for the target computer.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34086


I did a bit of research and it seems like VSS cannot work properly on a mounted TrueCrypt volume. I did try going into Advanced Open FIle options for this backup job and unchecked "Use snapshot technology" but this had no effect. What can I do to get these backups working? The most important files are in a share on that TrueCrypt volume.

Thank you
0
Comment
Question by:OAC Technology
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 9

Accepted Solution

by:
Carlos Ijalba earned 500 total points
ID: 40311774
Hi Datadudes,

Unfortunately, encrypted drives are usually backed up at file level (once authenticated the drive first), since VSS doesn´t know the encryption protocols used.

You could try with DriveSnapshot, which supports HD partitions, and may work.
http://www.drivesnapshot.de/en/backup.htm

In any case, and since TrueCrypt are not developing their product further, I would suggest that you change the volume from TrueCrypt to BitLocker, as the truecrypt website suggests. You may get some support from Microsoft or BackupExec then.
http://truecrypt.sourceforge.net/
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
In this Micro Tutorial viewers will learn how to restore their server from Bare Metal Backup image created with Windows Server Backup feature. As an example Windows 2012R2 is used.
In this Micro Tutorial viewers will learn how to restore single file or folder from Bare Metal backup image of their system. Tutorial shows how to restore files and folders from system backup. Often it is not needed to restore entire system when onl…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question