Solved

SERVER FREEZE (event LSI_SAS event ID 129)

Posted on 2014-09-08
8
1,764 Views
Last Modified: 2016-08-22
My production environment keep suffering from this issue,  we have vcenter with 3 ESXi servers, all VMs and vcenter are on Netapp NFS share.
during the last two weeks our VMs start to freeze for couple minutes couple time a day, nothing changed..
 
i saw on the event viewer LSI_SAS warning event ID 129 (reset to device\raidport0 was issues) , so i upgrade the driver on all VMs to 1.34.3.82 from 3/26/2013, but looks like this issue continues to appear ..
 
my Setup is :
vcenter -     5.1.0
esx1     -     5.1.0
esx2     -     5.0.0
esx3     -     5.0.0
 
Our Netapp version is "NetApp Release 7.3.4P4"

pls help ASAP
thanks
0
Comment
Question by:sikadmin
8 Comments
 
LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 40311520
device\raidport0  <<--- bad drive or consumer drive that doesn't respect tler
0
 

Author Comment

by:sikadmin
ID: 40311556
Hi,
what do you mean bad Drive ?

now i think its maybe the BACKUP EXE client (new 2014 version)
once i removed the client it dont seem to appear agian...
0
 
LVL 30

Expert Comment

by:pgm554
ID: 40312793
Leave it to Symantec.
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 

Author Comment

by:sikadmin
ID: 40313957
Hi,

this issue & event ID 129 continue to happen also after remove that Symantec agent from the server..

is there option that one of the windows updates cause this issue ?

thanks..
0
 
LVL 30

Expert Comment

by:pgm554
ID: 40320450
Have you checked the firmware on the LSI controller?
0
 

Accepted Solution

by:
sikadmin earned 0 total points
ID: 40336534
Hello,
yes,
we also turned to netapp support and they say its a known issue that requires Upgarde Netapp to 7.3.7P2
https://kb.netapp.com/support/index?page=content&id=2013194&locale=en_US
0
 

Author Closing Comment

by:sikadmin
ID: 40456970
Netapp support gave us the answer that was proven to be correct after implementation
0
 
LVL 4

Expert Comment

by:advserver
ID: 41765365
In case anyone comes across this post looking for a solution... The LSI controller driver needs to be updated. This is a known issue with the driver included with Windows. Below is the VMware KB article detailing the problem.
https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2063346

The article doesnt tell you which driver to download so i detailed it below:
The driver can be found here: http://www.avagotech.com/support/download-search search for “LSIMPT” then select the appropriate LSImpt_SAS_Windows driver.  Do not select LSImpt_SAS2_...
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Unable to take ownership of long file names 8 72
Change local account password via GPO? 34 63
Restore a DC asap 11 35
Cloud Lab Environment for Company 5 37
When converting a physical machine to a virtual machine using VMware vCenter Converter Standalone or vCenter Converter Enterprise, if an adapter type is not selected during the initial customization the resulting virtual machine may contain an IDE d…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question