Solved

SERVER FREEZE (event LSI_SAS event ID 129)

Posted on 2014-09-08
8
2,026 Views
Last Modified: 2016-08-22
My production environment keep suffering from this issue,  we have vcenter with 3 ESXi servers, all VMs and vcenter are on Netapp NFS share.
during the last two weeks our VMs start to freeze for couple minutes couple time a day, nothing changed..
 
i saw on the event viewer LSI_SAS warning event ID 129 (reset to device\raidport0 was issues) , so i upgrade the driver on all VMs to 1.34.3.82 from 3/26/2013, but looks like this issue continues to appear ..
 
my Setup is :
vcenter -     5.1.0
esx1     -     5.1.0
esx2     -     5.0.0
esx3     -     5.0.0
 
Our Netapp version is "NetApp Release 7.3.4P4"

pls help ASAP
thanks
0
Comment
Question by:sikadmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 40311520
device\raidport0  <<--- bad drive or consumer drive that doesn't respect tler
0
 

Author Comment

by:sikadmin
ID: 40311556
Hi,
what do you mean bad Drive ?

now i think its maybe the BACKUP EXE client (new 2014 version)
once i removed the client it dont seem to appear agian...
0
 
LVL 30

Expert Comment

by:pgm554
ID: 40312793
Leave it to Symantec.
0
Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

 

Author Comment

by:sikadmin
ID: 40313957
Hi,

this issue & event ID 129 continue to happen also after remove that Symantec agent from the server..

is there option that one of the windows updates cause this issue ?

thanks..
0
 
LVL 30

Expert Comment

by:pgm554
ID: 40320450
Have you checked the firmware on the LSI controller?
0
 

Accepted Solution

by:
sikadmin earned 0 total points
ID: 40336534
Hello,
yes,
we also turned to netapp support and they say its a known issue that requires Upgarde Netapp to 7.3.7P2
https://kb.netapp.com/support/index?page=content&id=2013194&locale=en_US
0
 

Author Closing Comment

by:sikadmin
ID: 40456970
Netapp support gave us the answer that was proven to be correct after implementation
0
 
LVL 4

Expert Comment

by:advserver
ID: 41765365
In case anyone comes across this post looking for a solution... The LSI controller driver needs to be updated. This is a known issue with the driver included with Windows. Below is the VMware KB article detailing the problem.
https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2063346

The article doesnt tell you which driver to download so i detailed it below:
The driver can be found here: http://www.avagotech.com/support/download-search search for “LSIMPT” then select the appropriate LSImpt_SAS_Windows driver.  Do not select LSImpt_SAS2_...
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article, I will show you HOW TO: Suppress Configuration Issues and Warnings Alert displayed in Summary status for ESXi 6.5 after enabling SSH or ESXi Shell.
After seeing many questions for JRNL_WRAP_ERROR for replication failure, I thought it would be useful to write this article.
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
This video shows you how to use a vSphere client to connect to your ESX host as the root user. Demonstrates the basic connection of bypassing certification set up. Demonstrates how to access the traditional view to begin managing your virtual mac…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question