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SERVER FREEZE (event LSI_SAS event ID 129)

Posted on 2014-09-08
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Last Modified: 2016-08-22
My production environment keep suffering from this issue,  we have vcenter with 3 ESXi servers, all VMs and vcenter are on Netapp NFS share.
during the last two weeks our VMs start to freeze for couple minutes couple time a day, nothing changed..
 
i saw on the event viewer LSI_SAS warning event ID 129 (reset to device\raidport0 was issues) , so i upgrade the driver on all VMs to 1.34.3.82 from 3/26/2013, but looks like this issue continues to appear ..
 
my Setup is :
vcenter -     5.1.0
esx1     -     5.1.0
esx2     -     5.0.0
esx3     -     5.0.0
 
Our Netapp version is "NetApp Release 7.3.4P4"

pls help ASAP
thanks
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Question by:sikadmin
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8 Comments
 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 40311520
device\raidport0  <<--- bad drive or consumer drive that doesn't respect tler
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Author Comment

by:sikadmin
ID: 40311556
Hi,
what do you mean bad Drive ?

now i think its maybe the BACKUP EXE client (new 2014 version)
once i removed the client it dont seem to appear agian...
0
 
LVL 30

Expert Comment

by:pgm554
ID: 40312793
Leave it to Symantec.
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Author Comment

by:sikadmin
ID: 40313957
Hi,

this issue & event ID 129 continue to happen also after remove that Symantec agent from the server..

is there option that one of the windows updates cause this issue ?

thanks..
0
 
LVL 30

Expert Comment

by:pgm554
ID: 40320450
Have you checked the firmware on the LSI controller?
0
 

Accepted Solution

by:
sikadmin earned 0 total points
ID: 40336534
Hello,
yes,
we also turned to netapp support and they say its a known issue that requires Upgarde Netapp to 7.3.7P2
https://kb.netapp.com/support/index?page=content&id=2013194&locale=en_US
0
 

Author Closing Comment

by:sikadmin
ID: 40456970
Netapp support gave us the answer that was proven to be correct after implementation
0
 
LVL 4

Expert Comment

by:advserver
ID: 41765365
In case anyone comes across this post looking for a solution... The LSI controller driver needs to be updated. This is a known issue with the driver included with Windows. Below is the VMware KB article detailing the problem.
https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2063346

The article doesnt tell you which driver to download so i detailed it below:
The driver can be found here: http://www.avagotech.com/support/download-search search for “LSIMPT” then select the appropriate LSImpt_SAS_Windows driver.  Do not select LSImpt_SAS2_...
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