Drag and drop copies instead of moves

Hello there I have a client and their drag and drop is not MOVING the file, it is COPYING the file.
The set up is the same on other machines in the office where i have mapped a drive on the server which is the data drive and she is trying to drag and drop one file from Directory1 to Directory2 on the mapped drive, but it copies the file instead of moves it. I tested on other machines and the file moves properly.
I double checked the permissions it is the same as every other computer user, I have checked to make sure the directories in questions are in fact on the same physical drive, and they are.
I have tried to Google some answers but people are giving me work around and not a solution.
Right now i told them to use Shift+left click and drag but I they are not satisfied with that.
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ottcomputingAsked:
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Steve WhitcherSystems AdministratorCommented:
You probably already have, but I would start with the basics:  

Can you observe the use as they reproduce the issue?  Perhaps try it yourself on the same machine, while that same user is logged in? It may be a matter of some small detail they are performing differently than you do, such as how they are accessing/opening the folders before copying the file.  

You said that you "tested this on other machines and the file moves properly."  -  When you did this, were you logged in under your account?  If it is permissions related, you may not be able to reproduce it when logged in under a different account.
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QlemoBatchelor, Developer and EE Topic AdvisorCommented:
Sounds stupid, but are you sure it is a move on the same UNC path / mapped drive? If e.g. X: and Y: are mapped exactly to the same target, a drag between both will end up in a copy.
Does a drag to a newly created subfolder (for testing) behave the same?
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ottcomputingAuthor Commented:
@ Qlemo
 - Yes i remapped the drive and made sure everything was in order. There is only one drive mapped and that one drive occupies one physical space on the server which is the Data drive. And both these directories are on that data drive. She is drag and dropping to the same drive. I am sorry if i missed the question! :)

@Steve
- I will log in as someone else on the domain that isnt having the issue and see if it is a permissions issue that way.

Stay tuned.
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ottcomputingAuthor Commented:
Alrighty so i signed in as the domain administrator and tried and it is still copying not moving to the same drive.
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ottcomputingAuthor Commented:
So I believe I solved it.
I went into folder options and "reset to defaults" and I ran a program called JRT (Junkware Removal Tool)
After these two steps i was able to MOVE to each directory by dragging and dropping. I will test in her user account before closing the ticket.
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ottcomputingAuthor Commented:
Tested and Solved.
Thanks for your time guys


Nate
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ottcomputingAuthor Commented:
because after i did this it solved my issue
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