we have a customer getting popups for espn.com and foxnews.com and cannot turn them off

we have a customer getting popups for espn.com and foxnews.com and cannot turn them off

this is for google chrome

please help asap as this is for a sports based company
johnpatbullockAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

GaryCommented:
Is this on all websites or what? Does it happen on other browsers?
Have you checked the plugins, is there any toolbars.
0
web_trackerComputer Service TechnicianCommented:
download and run these three applications: JRT (junk removal tool), AdwCleaner, and Roguekiller. http://www.bleepingcomputer.com/download/junkware-removal-tool/ http://www.bleepingcomputer.com/download/adwcleaner/
http://www.bleepingcomputer.com/download/roguekiller/
The above malware apps do not take long to run and do not need to be installed in order to run.These tools are part of my malware removal tools.

You can also check chrome and delete any adons you don't need, but if it is malware that is causing the issue you need to run the tools above. Or check to see what google apps that the user has installed it is possible the install a special google app that is causing this issue.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jcimarronCommented:
johnpatbullock--
Chrome is supposed to automatically block popups
https://support.google.com/chrome/answer/95472?hl=en
So if you get them it is likely you have malware.
https://support.google.com/chrome/answer/2765944

Also use the Reset procedure from the second reference
"Step 2: Reset settings

After you remove malicious programs from your computer, reset your Chrome browser settings to undo the changes you see. Your bookmarks and passwords will not be cleared or changed, but you'll need to customize things like your startup page, search engine, and browser theme again.
1.Click the Chrome menu (square with three horizontal bars) at top right of the browser toolbar.
2.Select Settings.
3.Click Show advanced settings and find the "Reset browser settings" section.
4.Click Reset browser settings."
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.