Solved

we have a customer getting popups for espn.com and foxnews.com and cannot turn them off

Posted on 2014-09-08
3
221 Views
Last Modified: 2014-09-10
we have a customer getting popups for espn.com and foxnews.com and cannot turn them off

this is for google chrome

please help asap as this is for a sports based company
0
Comment
Question by:johnpatbullock
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 58

Expert Comment

by:Gary
ID: 40310813
Is this on all websites or what? Does it happen on other browsers?
Have you checked the plugins, is there any toolbars.
0
 
LVL 18

Accepted Solution

by:
web_tracker earned 500 total points
ID: 40311229
download and run these three applications: JRT (junk removal tool), AdwCleaner, and Roguekiller. http://www.bleepingcomputer.com/download/junkware-removal-tool/ http://www.bleepingcomputer.com/download/adwcleaner/
http://www.bleepingcomputer.com/download/roguekiller/
The above malware apps do not take long to run and do not need to be installed in order to run.These tools are part of my malware removal tools.

You can also check chrome and delete any adons you don't need, but if it is malware that is causing the issue you need to run the tools above. Or check to see what google apps that the user has installed it is possible the install a special google app that is causing this issue.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40312558
johnpatbullock--
Chrome is supposed to automatically block popups
https://support.google.com/chrome/answer/95472?hl=en
So if you get them it is likely you have malware.
https://support.google.com/chrome/answer/2765944

Also use the Reset procedure from the second reference
"Step 2: Reset settings

After you remove malicious programs from your computer, reset your Chrome browser settings to undo the changes you see. Your bookmarks and passwords will not be cleared or changed, but you'll need to customize things like your startup page, search engine, and browser theme again.
1.Click the Chrome menu (square with three horizontal bars) at top right of the browser toolbar.
2.Select Settings.
3.Click Show advanced settings and find the "Reset browser settings" section.
4.Click Reset browser settings."
0

Featured Post

Enroll in June's Course of the Month

June’s Course of the Month is now available! Experts Exchange’s Premium Members, Team Accounts, and Qualified Experts have access to a complimentary course each month as part of their membership—an extra way to sharpen your skills and increase training.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Bada platform is becoming more and more famous this days and people talking about same. Some friends included those who have bada OS mobile asked me "what is bada?"and "what its features?". That encouraged me to research and write this article. [st…
If you are a web developer, you would be aware of the <iframe> tag in HTML. The <iframe> stands for inline frame and is used to embed another document within the current HTML document. The embedded document could be even another website.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question