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Outlook 2013

Posted on 2014-09-08
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Last Modified: 2014-09-23
For the last 3-4 days my Outlook 2013 has been receiving and sending all messages, except for one. At the end of each Send/Receive command (which happens about every minute), at the bottom of the window it will say "RECEIVING MESSAGE 1 OF 1 (7.99 KB OF 128 KB), but never downloads it. After trying for about 30 seconds, I will then see the message SEND/RECEIVE ERROR. When I click on that I will get this message
    Task 'my email address - Receiving' reported error (0x800CCC0B) : 'Unknown Error 0x800CCC0B'

Obviously in the above I substituted "my email address" for my real email address.
Also the size of the file is often different (sometimes 19B of 128 KB). My internet connect is fine as I have a download speed of about 33 GB.

I thought perhaps I had a virus, but I have done a scan with my antivirus software (AVG Anti Virus Free Edition 20214) and all seems to be fine. I also did a Microsoft Safety Scanner and all seems to be fine.

Any ideas of what I can do? Thanks for any help!
My computer is a Lenovo ThinkPad X1 Carbon. Software is Windows 8.1 Pro.
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Question by:Ezra7_10
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by:John Hurst
ID: 40310988
Have you restarted your computer and tried again?  I find that Outlook will download a message and then wait a while to show it. Eventually it does and this is an infrequent occurrence.
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Author Comment

by:Ezra7_10
ID: 40311151
Yes. Multiple times. This has been going on for a few days. This is not the "typical" Outlook response.
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Expert Comment

by:John Hurst
ID: 40311157
Make a notepad copy of the unsent mail and save it somewhere so you can delete the unsent mail.

Delete the unsent mail, make a backup of your PST file somewhere safe. Make a note of your account settings.

Then close Outlook, go to Control Panel, Mail, and delete the Outlook Profile. (remember to back up first). Close all and restart.

Now make a new Outlook Profile, open Outlook and set up your account. Point the account to the existing PST file and it should open. Mail should function normally and now try sending again.
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Author Comment

by:Ezra7_10
ID: 40311206
It's not unsent mail. It's "unreceived" mail, so I can't delete it.
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by:John Hurst
ID: 40311809
Sorry for my error there. I would still recreate the email profile as I indicated. Outlook is having an issue and recreating the profile can fix these kind of issues.
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Author Comment

by:Ezra7_10
ID: 40339770
I did create a new profile and that accomplished nothing except losing my calendar and contact information.  I was still getting the "RECEIVING MESSAGE 1 OF 1 (7.99 KB OF 128 KB). So I switched back to my old profile.
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by:John Hurst
ID: 40339798
If you created a new profile and lost your calendar and contacts, then your PST file looks like it is damaged. Calendars do not disappear in a new profile. I have done that lots of times.

Look in the program folder for Outlook and locate the program SCANPST.EXE.  Also locate where your PST file is. Copy the PST file to C:\temp (for safety), open a command prompt and run SCANPST against the PST file and look for / correct errors.
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Author Comment

by:Ezra7_10
ID: 40340019
Used SXANPST.EXE
Said both of my email accounts needed repairing. Did it several times with both of them. Finally got the "minor inconsistencies" but basically "good to go" and no need to repair.
BUT the problem is still occurring.
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Accepted Solution

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John Hurst earned 500 total points
ID: 40340044
If you have web mail, you might take a look and see if the message itself is a problem.


Otherwise, I suggest you make a good backup of your PST file, uninstall Office completely from your computer, restart the computer, and install Office 2013 again, patch it and then make your account, bring in your PST file, set it up and try it again.
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Author Comment

by:Ezra7_10
ID: 40340061
That was it!!!!! I went to the website mailbox and there was one message back on Sept 9, that I never received for some reason. Once I deleted that message, all is fine!!!

Thanks so much for the help. It was driving me crazy and I DID NOT want to have to uninstall and then reinstall Office 2013.
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Expert Comment

by:John Hurst
ID: 40340177
@Ezra7_10  - Thank you for the update and I was very happy to help. I am glad this issue has been fixed for you. Good luck, and I am always here to help.
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