Solved

SKYPE PHONE CALLS - STATIC AND OTHER NOISES - how to improve skype calls.

Posted on 2014-09-08
12
483 Views
Last Modified: 2014-09-19
I have nothing running in the background and yet when I run SKYPE, I get static, funny noises and the Skype message says that I need to quit any file sharing applications.

What can I do so as to improve my Skype calls.  
I'm using the free service.
0
Comment
Question by:brothertruffle880
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 3
  • +2
12 Comments
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40312019
Get the free version of Winpatrol, install it, and inspect the Startup items.  If you have any questions about needing any of them, Google the command in the second column.  You can then right-click an entry and choose disable which will stop it from running every time you boot.
http://www.winpatrol.com/download.html

Almost all of the Torrent clients and music sharing programs set themselves to run automatically.
Also, if you ever used MSConfig, set it back to Normal Startup.
0
 
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
ID: 40312084
Check that you are not using the incorrect mike input.  What has happened to me is that the computer recognizes both my microphone on my webcam and my microphone attached to my headset.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40312432
brothertruffle880--
Do you have the latest version of Skype?  6.18.106

Is this using an Android phone or PC?  If the former
"Go to Android Market, disable automatic updating for skype (uncheck box)
dl.apktops.com/app/201208/Skype_2.9.0.315.apk
Download this file through your favorite method.  I sent the link to my phone via AIM (sent as a text). "

Source
http://community.skype.com/t5/Android/Continuous-Static-Noise-during-Voice-Calls/m-p/1306872#M21712
0
Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

 
LVL 34

Expert Comment

by:Michael-Best
ID: 40312490
Your problem is likely due to hardware defects such as yours or the person you are talking withs headset (speakers / microphone)
Try a video call to confirm that your intenet connection speed is not the cause.
Your PC or the PC you are talking with may have audio issues, download and instsall the latest drivers for all motherboard devices.

Feedback please.
0
 

Author Comment

by:brothertruffle880
ID: 40314672
Thanks Everyone:
1.  This is a new Win 7 Dell Intel i5 PC with 8 gig of ram.  I don't have any torrents running.
2.  Didn't mention this but maybe should have:  I'm a brand new Skype user with the latest version.  
3.  I shut off the video camera thinking this might make a difference.  It did, slightly.
4.  I'm using the Logitech C920 TV camera/microphone combination for my Skype connections.  But, as I said above, I disabled the the camera thinking that this might be using bandwidth that would be better utilized for voice.
5.  My internet connection is Verizon DSL.  The more expensive DSL service.  Haven't tested the actual speed.
QUESTION:   Is the SKYPE sound breakup due to connection?  or my RAM?   Any way of increasing SKYPE's RAM  usage?  THEN I'll buy more RAM!!!!!!  Maybe that will solve it?
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40314786
Did you try WinPatrol?
Almost all software installs startup items that are usually not necessary for it to run properly.
0
 
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
ID: 40314907
Winpatrol is an excellent suggestion.  You can run Autoruns for free to see what is going on and if you are unsure of what to things can be delayed or deleted you can try Soluto (although I found this anti-frustration software frustrating).

We found when Skyping with my daughter when she was in South America, that she had a bad internet connection and we both turned off the video and it was much better.  And yes more RAM is always better.
0
 
LVL 34

Assisted Solution

by:Michael-Best
Michael-Best earned 250 total points
ID: 40315115
"QUESTION:   Is the SKYPE sound breakup due to connection?  or my RAM?   Any way of increasing SKYPE's RAM  usage?  THEN I'll buy more RAM!!!!!!  Maybe that will solve it? "

The SKYPE sound breakup is due to connection speed.
Do not use video for better results.
Ram is not an issue if you do not use video.
.
0
 

Author Comment

by:brothertruffle880
ID: 40329422
Suggestion please:   I'm not afraid of the registry.
Where can I look for startup programs?
I'm already looking in the start menu/startup
I'm already looking in HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Where else should I look?  I really am averse to buying and/or loading an app when I can do this manually.
0
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 250 total points
ID: 40330037
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
HKLM\Software\Microsoft\Windows\CurrentVersion\Runonce
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
HKCU\Software\Microsoft\Windows\CurrentVersion\Runonce
The Startup folders for both All Users and your login.
That's just for starters.......
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 40330840
I repeat.
RAM is not the problem.
Your internet connection speed is the likely cause.

Hope this helps.
0
 

Author Closing Comment

by:brothertruffle880
ID: 40332155
Thanks to all.  As a side note.  I am not afraid of the registry and winpatrol was not something I wanted to install.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question