user not receiving CC mail from specific domains

Posted on 2014-09-09
Last Modified: 2014-09-20
here's a brain cruncher

1 user is NOT receiving email from 3 specific domains when he is in CC. When he is in to field, no probs. exchange 2007 message tracking shows email IS delivered. so they are received to hismailbox, and passing spamfilter etc
Other domains are fine.
no rules in exchange or outlook. Disabled OST on client, no joy. checked webmail. but no mail.
Question by:phylaxict
  • 5
  • 2
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40312090
Has to be in the mailbox somewhere.
If message tracking is showing the message was delivered to the mailbox then it is there somewhere.  Spam filter is a pretty likely choice.
I would also check views, to ensure that the user doesn't have a view to ignore any messages not sent to him.


Author Comment

ID: 40312282

The user has no views setup. no filters etc
we will have te user log on to fresh installed machine. this way no view settings should be in the way.
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 500 total points
ID: 40312492
View settings are stored in the mailbox, they aren't machine specific.
Therefore a new machine doesn't prove anything.
Has the user told you they aren't using a view, or have you reset it? Similar for rules.

outlook.exe /cleanviews
outlook.exe /clearrules

I believe message tracking more than I believe the user.

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.


Author Comment

ID: 40314265
aha new 2 me tnx!

will check asap and get backup 2 you

Author Comment

ID: 40322913

2bad. but outlook /cleanviews or rule did not work
we are thinking of exporting the mailbox and starting a new one for this user

Accepted Solution

phylaxict earned 0 total points
ID: 40323281

sorry to say i've over estemated my users knowledge and trusted him 2 much.
turns out that after more investigation and crawling through his outlook, i've found a rule moving mails.
Also the user was under the impression that when an email was sent to him personally and also in the same mail to a dristribution groups, of which he is a memeber, he would receive 2 emails. one of which he wants to move to a different folder.

tnx for your time and effort. i'll be closing the question

Author Closing Comment

ID: 40334223
should have done as told and check outlook for myself

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now