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user not receiving CC mail from specific domains

Posted on 2014-09-09
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Last Modified: 2014-09-20
here's a brain cruncher

1 user is NOT receiving email from 3 specific domains when he is in CC. When he is in to field, no probs. exchange 2007 message tracking shows email IS delivered. so they are received to hismailbox, and passing spamfilter etc
Other domains are fine.
no rules in exchange or outlook. Disabled OST on client, no joy. checked webmail. but no mail.
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Question by:phylaxict
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7 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40312090
Has to be in the mailbox somewhere.
If message tracking is showing the message was delivered to the mailbox then it is there somewhere.  Spam filter is a pretty likely choice.
I would also check views, to ensure that the user doesn't have a view to ignore any messages not sent to him.

Simon.
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Author Comment

by:phylaxict
ID: 40312282
Simon,

The user has no views setup. no filters etc
we will have te user log on to fresh installed machine. this way no view settings should be in the way.
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Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 500 total points
ID: 40312492
View settings are stored in the mailbox, they aren't machine specific.
Therefore a new machine doesn't prove anything.
Has the user told you they aren't using a view, or have you reset it? Similar for rules.

outlook.exe /cleanviews
outlook.exe /clearrules

I believe message tracking more than I believe the user.

Simon.
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LVL 1

Author Comment

by:phylaxict
ID: 40314265
aha new 2 me tnx!

will check asap and get backup 2 you
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LVL 1

Author Comment

by:phylaxict
ID: 40322913
Simon,

2bad. but outlook /cleanviews or rule did not work
we are thinking of exporting the mailbox and starting a new one for this user
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Accepted Solution

by:
phylaxict earned 0 total points
ID: 40323281
Simon,

sorry to say i've over estemated my users knowledge and trusted him 2 much.
turns out that after more investigation and crawling through his outlook, i've found a rule moving mails.
Also the user was under the impression that when an email was sent to him personally and also in the same mail to a dristribution groups, of which he is a memeber, he would receive 2 emails. one of which he wants to move to a different folder.

tnx for your time and effort. i'll be closing the question
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LVL 1

Author Closing Comment

by:phylaxict
ID: 40334223
should have done as told and check outlook for myself
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