user not receiving CC mail from specific domains
here's a brain cruncher
1 user is NOT receiving email from 3 specific domains when he is in CC. When he is in to field, no probs. exchange 2007 message tracking shows email IS delivered. so they are received to hismailbox, and passing spamfilter etc
Other domains are fine.
no rules in exchange or outlook. Disabled OST on client, no joy. checked webmail. but no mail.
1 user is NOT receiving email from 3 specific domains when he is in CC. When he is in to field, no probs. exchange 2007 message tracking shows email IS delivered. so they are received to hismailbox, and passing spamfilter etc
Other domains are fine.
no rules in exchange or outlook. Disabled OST on client, no joy. checked webmail. but no mail.
ASKER
Simon,
The user has no views setup. no filters etc
we will have te user log on to fresh installed machine. this way no view settings should be in the way.
The user has no views setup. no filters etc
we will have te user log on to fresh installed machine. this way no view settings should be in the way.
SOLUTION
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ASKER
aha new 2 me tnx!
will check asap and get backup 2 you
will check asap and get backup 2 you
ASKER
Simon,
2bad. but outlook /cleanviews or rule did not work
we are thinking of exporting the mailbox and starting a new one for this user
2bad. but outlook /cleanviews or rule did not work
we are thinking of exporting the mailbox and starting a new one for this user
ASKER CERTIFIED SOLUTION
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ASKER
should have done as told and check outlook for myself
If message tracking is showing the message was delivered to the mailbox then it is there somewhere. Spam filter is a pretty likely choice.
I would also check views, to ensure that the user doesn't have a view to ignore any messages not sent to him.
Simon.