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How to reset a Ricoh C2500 Machine (printer) to factory defaults

HI Experts,

I have a Ricoh C2500 printer/copier that I took out of production and I would like to wipe the configuration/hard for this machine before returning it.

1) How can I reset everything to factory default ?
2) where do I find the hard drive in this machine?

Thanks
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Teavana
Asked:
Teavana
1 Solution
 
Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
Give this a try:

Press the "./*" key and the "#" key on the Ricoh copier at the same time and hold for 10 seconds. Nothing will seem to happen until you hold both buttons down for the full 10 seconds. Once 10 seconds is reached, the copier will shut down and begin to re-boot. During this process, the Ricoh is resetting itself to factory default settings.
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TeavanaAuthor Commented:
Hi Tim,

Thanks for the response but I tired the key combination but this did not reset the printer settings. The configuration was still on the machine.

I think I may have to replaced the drive.
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nobusCommented:
i found this :  http://forums.whirlpool.net.au/archive/2250346
For an untrained tech the easiest way is to remove both Hdd's and simply externally reformat them. Then put them back in and the machine will automatically reformat them to match the machine – deleting all trace of user files and address book. As for user settings you can use the machines "program" button to restore defaults for individual screen defaults. As for a " full reset" that is really a tech item, involving backing up and restoring data etc – and some items cant and shouldnt be restored to "as new". Honestly your best bet is to get in a trained tech if you find this all sounds too complicated. You can very easily brick the machine.

i hope it helps
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TeavanaAuthor Commented:
Thanks for your responses. I took the hard drive out of the machine and is manually wiping the hard drive with a third party tool.

I will report back the results.

Thanks
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hdhondtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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