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Exchange Online Protection: Possible to turn off Move to Junk Email folder?

Posted on 2014-09-09
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Last Modified: 2014-09-10
Is it possible to completely turn off "Move to Junk Email folder"? We have filtering turned off in the Outlook client, however, EOP is still moving emails to the Junk Email folder. These are emails that, at least to me, shouldn't be considered spam, and are not marked as spam by our spam service. Our users don't want them in the Junk Email, and yes we know they can check their Junk Email folder and mark them as a safe sender, however, these are emails that come from a variety of places on a continual basis.
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Question by:HELFIT
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Vasil Michev (MVP) earned 2000 total points
ID: 40312043
You can control the 'spam action', go to your EAC -> Protection -> Content filter, then double-click on the default policy or create a new one. Then, select the action you want performed. More info here:

http://technet.microsoft.com/en-US/library/jj200684(v=exchg.150).aspx

I've found the EOP service to be quite reliable, if it's marking messages as spam there is some reason for it. Check if you have enabled some of the advanced anti-spam settings, check the Spam score of the messages, and if you are really convinced that they should not be treated as spam, you can submit them to Microsoft for analysis: http://technet.microsoft.com/en-us/library/jj200769(v=exchg.150).aspx
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