Solved

Exchange Online Protection: Possible to turn off Move to Junk Email folder?

Posted on 2014-09-09
1
192 Views
Last Modified: 2014-09-10
Is it possible to completely turn off "Move to Junk Email folder"? We have filtering turned off in the Outlook client, however, EOP is still moving emails to the Junk Email folder. These are emails that, at least to me, shouldn't be considered spam, and are not marked as spam by our spam service. Our users don't want them in the Junk Email, and yes we know they can check their Junk Email folder and mark them as a safe sender, however, these are emails that come from a variety of places on a continual basis.
0
Comment
Question by:HELFIT
1 Comment
 
LVL 40

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 40312043
You can control the 'spam action', go to your EAC -> Protection -> Content filter, then double-click on the default policy or create a new one. Then, select the action you want performed. More info here:

http://technet.microsoft.com/en-US/library/jj200684(v=exchg.150).aspx

I've found the EOP service to be quite reliable, if it's marking messages as spam there is some reason for it. Check if you have enabled some of the advanced anti-spam settings, check the Spam score of the messages, and if you are really convinced that they should not be treated as spam, you can submit them to Microsoft for analysis: http://technet.microsoft.com/en-us/library/jj200769(v=exchg.150).aspx
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question