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Receiving emails in text format when original email was sent in HTML

Posted on 2014-09-09
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Last Modified: 2014-09-19
The sender's Outlook 2010 (connected to SBS2011) has signature that includes text and graphics. When creating a new email, I can see "Untitled - Message (HTML)" on the top of new email window.
However when I receive this email (in my Outlook 2010 or Outlook 2003 connected to SBS2011), I see "Test - Message (Plain Text)".

The problem is that the graphics in the sender's signature shows up as attachments. The text portion of the signature comes across ok except the font is "Courier New".

Why is that and how can I fix it?

I sent an email from another SBS2011 with graphics in the signature for testing and my outlook opens it as HTML. So it is NOT my SBS2011.
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Question by:sglee
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LVL 22

Expert Comment

by:David Atkin
ID: 40312233
Hello,

You need to change the settings in outlook from plain text to html on that clients PC.

See here:
http://office.microsoft.com/en-gb/outlook-help/change-the-message-format-to-html-rich-text-or-plain-text-HP001232996.aspx

or here for 2003/2007:
http://support.microsoft.com/kb/831607
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Author Comment

by:sglee
ID: 40312242
David,
 Sender's Outlook is already in HTML by default. Please see my posting above "When creating a new email, I can see "Untitled - Message (HTML)" on the top of new email window. "
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LVL 22

Expert Comment

by:David Atkin
ID: 40312249
It will be the receivers outlook which needs changing.
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Author Comment

by:sglee
ID: 40312271
@David,
Receiver's message format is also in HTML.
I said above "I sent an email from another SBS2011 with graphics in the signature for testing and my outlook opens it as HTML. So it is NOT my SBS2011. "
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40312434
The most common cause for this is AV software or similar breaking the formatting of the message.
If I am really picky, strictly speaking all email is plain text, just with additional encoding information to change how the message is formatted. Therefore something like AV software can break it quite easily and produce the results that you are seeing.

Simon.
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LVL 22

Expert Comment

by:David Atkin
ID: 40312439
Whos PC opens it in plain text? - What is their Outlook set to?
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Author Comment

by:sglee
ID: 40312449
@Simon
The sender's  computer does not have Anti-virus program.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40312470
Doesn't have to be client side AV. Software on the server is the usual cause. Something scanning SMTP traffic on the firewall can also do it.

Simon.
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Author Comment

by:sglee
ID: 40312491
@David,
 
 Sender's Outlook 2010 default message format is HTML and same thing on receiving person's Outlook 2010.
 Like I said in my original posting , I have sent a test email from 3rd SBS2011 with graphics in the signature and my outlook opens it as HTML. So what I can conclude is that maybe there is something about Sender's Exchange Server that converts HTML to Text.
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Accepted Solution

by:
sglee earned 0 total points
ID: 40315429
To all,
 This problem was resolved in ID: 28512378.

Thanks for your help and let me close the case.
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Author Closing Comment

by:sglee
ID: 40332214
Since I was not find the solution with this question, I opened another question (ID: 28512378)  and received the solution there.
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