sunhux
asked on
Ad hoc one-time MS support credits : how to purchase
I have 2 memory crash dumps to analyse & was told by a colleague that
there is a way to buy one-time support from MS online for a few hundred
dollars.
However, our local MS told me that scheme has been discontinued.
Is this true?
Was told by local MS sales that the basic plan for 1 year costs about
US$20,000.
Any other lower cost way of getting crash dump analysed by MS to identify
root cause of BSoD? One of our software principal points it to a bug check
code "0x9e"
there is a way to buy one-time support from MS online for a few hundred
dollars.
However, our local MS told me that scheme has been discontinued.
Is this true?
Was told by local MS sales that the basic plan for 1 year costs about
US$20,000.
Any other lower cost way of getting crash dump analysed by MS to identify
root cause of BSoD? One of our software principal points it to a bug check
code "0x9e"
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Me not good with using those tools to analyse the dumps &
would rather have official reply from MS as our Antivirus
product vendor now claims it's an MS issue
would rather have official reply from MS as our Antivirus
product vendor now claims it's an MS issue
ASKER
To buy MS support contract, it bundles both Support Assistance as well
a Problem Resolution hours : what I need is just Support Assistance hours,
is there any way to purchase just SA hours (to get crash dump analysed)?
Our local MS sales say both have to be purchased together (usually in
a ration of 3:7) but in my case, I will probably exhaust the SA hours,
leaving behind the PR hours to expire (unused)
a Problem Resolution hours : what I need is just Support Assistance hours,
is there any way to purchase just SA hours (to get crash dump analysed)?
Our local MS sales say both have to be purchased together (usually in
a ration of 3:7) but in my case, I will probably exhaust the SA hours,
leaving behind the PR hours to expire (unused)
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
You might want to look it up and contact MS about it. And if you're MS guy doesn't know it exists, start Dialing... MS folks generally know what they know... and FAR from everything about the company and what it does or offers (I've met many of them).