Help for analysing BSoD crash dump

One of the VM (a node in a MS cluster) has BSoD'ed
a couple of times & our product vendor analysed
the crash dumps : refer to attached

Unzip the attached :
1st dump analysis is for the 1st BSoD dump,
2nd dump analysis is for the 2nd BSoD dump.

The dumps are too huge, each about 1GB, so
can't upload here.

From their analysis outputs, can anyone tell me the
Root cause & what does the bug check code 0x9e
mean (or does it tell us what's the cause of BSoD)?
bsod.zip
sunhuxAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

nobusCommented:
is the system set to make minidumps?  if not do that
0
sunhuxAuthor Commented:
THe large 1GB dump tells me no minidump.

does minidump has more info than large dumps?

Can analyse fr what I've given so far?
0
nobusCommented:
>>  does minidump has more info than large dumps?  <<no, but then you can post them here
1. IMAGE_NAME:  Ntfs.sys  - is very general kernel error, and talks abot memory problems
it also says to do this :
Do a .cxr     on the 3rd parameter and then kb to obtain a more informative stack     trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88001fce4b8
Arg3: fffff88001fcdd10
Arg4: fffff88001435bc4

2.says :   Image: wermgr.exe - this is part of the problem reporting in windows :  http://www.file.net/process/wermgr.exe.html

i would start by testing ram -  and check event viewer for errors
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sunhuxAuthor Commented:
It's a VM, so I guess I can't test the vRAM.

Our AV vendor analysed the dump suggested Bugcheck 0x0000009E
(further details in link below) as the cause with several possible
causes indicated in link below:
http://blogs.msdn.com/b/clustering/archive/2013/11/13/10467483.aspx

That's a Sharepoint server with clustering;  now I got another tenant
in our cloud with a similar BSoD, running BI in a windows cluster.

How do I enable minidump in a VM ?
0
nobusCommented:
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.