Solved

Help for analysing BSoD crash dump

Posted on 2014-09-09
5
189 Views
Last Modified: 2014-10-04
One of the VM (a node in a MS cluster) has BSoD'ed
a couple of times & our product vendor analysed
the crash dumps : refer to attached

Unzip the attached :
1st dump analysis is for the 1st BSoD dump,
2nd dump analysis is for the 2nd BSoD dump.

The dumps are too huge, each about 1GB, so
can't upload here.

From their analysis outputs, can anyone tell me the
Root cause & what does the bug check code 0x9e
mean (or does it tell us what's the cause of BSoD)?
bsod.zip
0
Comment
Question by:sunhux
  • 3
  • 2
5 Comments
 
LVL 91

Expert Comment

by:nobus
ID: 40313814
is the system set to make minidumps?  if not do that
0
 

Author Comment

by:sunhux
ID: 40316349
THe large 1GB dump tells me no minidump.

does minidump has more info than large dumps?

Can analyse fr what I've given so far?
0
 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
ID: 40316608
>>  does minidump has more info than large dumps?  <<no, but then you can post them here
1. IMAGE_NAME:  Ntfs.sys  - is very general kernel error, and talks abot memory problems
it also says to do this :
Do a .cxr     on the 3rd parameter and then kb to obtain a more informative stack     trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88001fce4b8
Arg3: fffff88001fcdd10
Arg4: fffff88001435bc4

2.says :   Image: wermgr.exe - this is part of the problem reporting in windows :  http://www.file.net/process/wermgr.exe.html

i would start by testing ram -  and check event viewer for errors
0
 

Author Comment

by:sunhux
ID: 40317606
It's a VM, so I guess I can't test the vRAM.

Our AV vendor analysed the dump suggested Bugcheck 0x0000009E
(further details in link below) as the cause with several possible
causes indicated in link below:
http://blogs.msdn.com/b/clustering/archive/2013/11/13/10467483.aspx

That's a Sharepoint server with clustering;  now I got another tenant
in our cloud with a similar BSoD, running BI in a windows cluster.

How do I enable minidump in a VM ?
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 500 total points
ID: 40318675
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Hello, As I have seen there a lot of requests regarding monitoring and reporting for exchange 2007 / 2010 / 2013 I have decided to post some thoughts together and link to articles that have helped me. Of course a lot of information you can get…
Wow it feels like forever since I have been able to sit down and write an article, I have been away and new exciting projects keeping me busy, but here I am writing another hopefully informative article. I have written about Orchestrator 2012 int…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now