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Help for analysing BSoD crash dump

Posted on 2014-09-09
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Last Modified: 2014-10-04
One of the VM (a node in a MS cluster) has BSoD'ed
a couple of times & our product vendor analysed
the crash dumps : refer to attached

Unzip the attached :
1st dump analysis is for the 1st BSoD dump,
2nd dump analysis is for the 2nd BSoD dump.

The dumps are too huge, each about 1GB, so
can't upload here.

From their analysis outputs, can anyone tell me the
Root cause & what does the bug check code 0x9e
mean (or does it tell us what's the cause of BSoD)?
bsod.zip
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Question by:sunhux
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5 Comments
 
LVL 93

Expert Comment

by:nobus
ID: 40313814
is the system set to make minidumps?  if not do that
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Author Comment

by:sunhux
ID: 40316349
THe large 1GB dump tells me no minidump.

does minidump has more info than large dumps?

Can analyse fr what I've given so far?
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LVL 93

Accepted Solution

by:
nobus earned 2000 total points
ID: 40316608
>>  does minidump has more info than large dumps?  <<no, but then you can post them here
1. IMAGE_NAME:  Ntfs.sys  - is very general kernel error, and talks abot memory problems
it also says to do this :
Do a .cxr     on the 3rd parameter and then kb to obtain a more informative stack     trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88001fce4b8
Arg3: fffff88001fcdd10
Arg4: fffff88001435bc4

2.says :   Image: wermgr.exe - this is part of the problem reporting in windows :  http://www.file.net/process/wermgr.exe.html

i would start by testing ram -  and check event viewer for errors
0
 

Author Comment

by:sunhux
ID: 40317606
It's a VM, so I guess I can't test the vRAM.

Our AV vendor analysed the dump suggested Bugcheck 0x0000009E
(further details in link below) as the cause with several possible
causes indicated in link below:
http://blogs.msdn.com/b/clustering/archive/2013/11/13/10467483.aspx

That's a Sharepoint server with clustering;  now I got another tenant
in our cloud with a similar BSoD, running BI in a windows cluster.

How do I enable minidump in a VM ?
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LVL 93

Assisted Solution

by:nobus
nobus earned 2000 total points
ID: 40318675
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