Solved

Tracing an email that people didn't get on an SBS 2011 standard server

Posted on 2014-09-09
2
154 Views
Last Modified: 2014-09-16
Sorry if this is basic stuff:

We have an outside spam filtering service in front of our sbs 2011 standard server.

An email came into a distribution list (the distribution list is set up on the exchange server to send to 3 users).  It was flagged by the spam service.  One of the people on the distribution list released it but no one got it.

The spam service says it was delivered successfully to the exchange server.  how would I go about trying to see where this email that came in this AM wound up?  I don't think there's spam filtering on the exchange server, but maybe there is.

so basically, the email came into the exchange server, having been sent to info@domain.com    then the exchange server (should have) distributed it to user a, b & c

But none say they got it...

thanks!
0
Comment
2 Comments
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 250 total points
ID: 40312413
Message Tracking will show you what Exchange did with the message. You can get message tracking in the toolbox within EMC. Once you know what Exchange has done with the message then you can troubleshoot further.

The Exchange spam filtering is enabled by default on an SBS server, so if you are using an external service you may want to look at disabling the Content Filter Agent - you can do that through EMC, under Org Config, Hub Transport.

Simon.
0
 
LVL 17

Accepted Solution

by:
WORKS2011 earned 250 total points
ID: 40324393
I would add your account to the group, remove the others and start by sending yourself a test to eliminate what someone may or may not have done teaching the filter. As well while tracking email it will be easier to do  so when you know more about when the test email was sent and from who.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

25 Experts available now in Live!

Get 1:1 Help Now