Solved

Server Side Forward Calls Lync 2013

Posted on 2014-09-09
5
704 Views
Last Modified: 2014-09-14
Hi,

I have been told it is possible in Lync server 2013 to set up call forwarding / Simring, both server side and client side.

So that if user X is calls, it will also always call a number set server side. But still allow them to set up their own call forward through the client.

Any one know how this is done.

For example I want it so that if you call user A, it will also always ring the reception phone. However user A can still forward his number to another phone such as his mobile if he wishes, But calls will still be forward to reception as well.

Cheers
0
Comment
Question by:Aaron Street
  • 2
  • 2
5 Comments
 
LVL 23

Expert Comment

by:Mohammed Hamada
ID: 40313786
No you can't do this server side unless there's a 3rd party app or tool, it only works client side ! You have the option to forward the call on Lync client or set it to sim ring.

It can done also by your gateway, gateways I know of that do this are Sonus, Patton ..
0
 
LVL 12

Assisted Solution

by:Jeff_Schertz
Jeff_Schertz earned 250 total points
ID: 40316187
You can use the SEAFUtil Resource Kit utility to configure server-side call forwarding rules for Lync users:

http://onlize.wordpress.com/2013/11/12/install-and-configure-sefautil-from-lync-server-2013-resource-kit-tools/
0
 
LVL 16

Author Comment

by:Aaron Street
ID: 40316572
I saw Sefutil and was going to look at it but one thing I was not sure about.

If I sue it to set up call forwarding, if the user then changes call forwarding in there client does this over ride the  seting on Sfeutil?

Also Mohammed I know you could in theory do this on the Sonus  but that requires Call forking which is not currently licenced. So I want to exhaust other methods to achieve this before I do this. forking also becomes more complex   configuration.
0
 
LVL 23

Accepted Solution

by:
Mohammed Hamada earned 250 total points
ID: 40316643
Yes you're right in Sonus call forking requires license but not in Patton. and I think no it won't override! The client settings probably won't have any effect on the call flow since it'll be forwarded from the server side.
0
 
LVL 16

Author Comment

by:Aaron Street
ID: 40316824
It seems that it simple updates the clients fowardsetting so if the change it then it over rides it.

Also when it forwards a call it sends it with a calling ID of "anonymous", it would be much nicer if it sent the lync users number.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Welcome to my series of short tips on migrations. Whilst based on Microsoft migrations the same principles can be applied to any type of migration. My first tip Migration Tip #1 – Source Server Health can be found here: http://www.experts-exchang…
Let Bitmoji into your life. Now is the time to learn a new language of smartphone messaging with this brief introduction.
The goal of the tutorial is to teach the user how to instant message and make a video call in Skype.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question