Solved

Mobile devices not connecting to Exchange 2013 mailbox

Posted on 2014-09-09
3
284 Views
Last Modified: 2014-09-14
We've recently migrated from Exchange 2007 to Exchange 2013 and are having a problem with configuring a specific account on both Android and iPhone mobile devices. The account in question is accessible via owa and I'm able to configure Outlook with the account while not on the LAN (from a remote location over the internet). At first, I was having the same issue with my own account, but followed the recommendation of enabling inheritance on the permissions in the AD account. Once I did that my account worked fine, but the account in question still doesn't work.

The iPhone error message is: Exchange Account Unable to verify account information

I would like to know why I'm not able to configure this one particular account on mobile devices.
0
Comment
Question by:btny
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 13

Expert Comment

by:George Sas
ID: 40312892
What does https://testconnectivity.microsoft.com/ say for THIS account ?
0
 

Accepted Solution

by:
btny earned 0 total points
ID: 40312960
Issue just resolved itself. I went back to the user's AD account, clicked on security tab and checked advanced permissions section again. For some reason it defaulted back to disabled inheritance, so I switched inheritance back on and now the user is able to add their account to iPhone/iPad.
0
 

Author Closing Comment

by:btny
ID: 40321511
Issue resolved itself
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question