Mobile devices not connecting to Exchange 2013 mailbox

We've recently migrated from Exchange 2007 to Exchange 2013 and are having a problem with configuring a specific account on both Android and iPhone mobile devices. The account in question is accessible via owa and I'm able to configure Outlook with the account while not on the LAN (from a remote location over the internet). At first, I was having the same issue with my own account, but followed the recommendation of enabling inheritance on the permissions in the AD account. Once I did that my account worked fine, but the account in question still doesn't work.

The iPhone error message is: Exchange Account Unable to verify account information

I would like to know why I'm not able to configure this one particular account on mobile devices.
btnyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

George SasIT EngineerCommented:
What does https://testconnectivity.microsoft.com/ say for THIS account ?
0
btnyAuthor Commented:
Issue just resolved itself. I went back to the user's AD account, clicked on security tab and checked advanced permissions section again. For some reason it defaulted back to disabled inheritance, so I switched inheritance back on and now the user is able to add their account to iPhone/iPad.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
btnyAuthor Commented:
Issue resolved itself
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.