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Make Facebook page public...should be simple, right???

Posted on 2014-09-09
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Last Modified: 2014-09-15
My client wants me to add their Facebook feed onto their website; unfortunately, it's not working.  They provided me with their login so I could verify/change their settings, and I made sure EVERYTHING is set to public (including their posts, photos, etc.), but I'm still not able to see their page when I'm not logged in.

I have scoured the Facebook community forum (joke) and found that many people for many years appear to have had the same problem, but I have yet to find an answer on any of the threads.  Thanks FB!!!!!

Here's their site: https://www.facebook.com/paideachild.developmentcenter.  I'm also attaching a jpeg of the Privacy settings page.  I don't know if this matters, but it's not set up as a business...it's a personal page.  Does that make a difference?  

Any help is appreciated.
PaideaSettings.jpg
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Question by:StellaBob
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Expert Comment

by:Gary
ID: 40313489
Check any country or age restrictions on the page.
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Author Comment

by:StellaBob
ID: 40313516
Any clue as to where they've hid either of those options?  I looked on every page, then I searched their help which directs me to things that don't exist...probably old instructions.
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Expert Comment

by:Gary
ID: 40313521
From your (or rather their) FB page click Settings - top left corner
You would think it would be under normal settings - you would be wrong!
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Expert Comment

by:Dave Baldwin
ID: 40313544
I'm not sure what you are expecting.  When I am not logged in to my own Facebook which has just about everything set to Public, the only additional things I can see are some of my 'Favorites'.
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Author Comment

by:StellaBob
ID: 40314385
Gary,  top left?  I'm not following that.  When I click the 'F' I do see a different page and go through all of those links and 'setting' cog icons, but again, I'm not seeing any place to change an age or country setting.  OTher than that, the only thing on the top left is the camera link to change the photo, then the small image (with camera on it as well.)  What am I missing?

Important...when I click Timeline & Tagging, then the 'View As' link to the right of 'Review what other people see on your timeline', it shows me what the site's supposed to look like to the public (see the 'Logged in' image and notice the black bar on the top that say's this is the public view.)  But then, when I log out...the other image shows what I actually see.

Dave...if you look at the attached images, you'll see what I see when I'm logged in versus when I'm logged out.  They want everyone, whether logged in or not, to see their entire FB page, as you see on the logged in graphic.  

I fear it's a bug, but hopefully we're just missing something.
PaaideaLoggedOut.jpg
PaideaLoggedIn.jpg
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Expert Comment

by:Gary
ID: 40314558
Thats not what my page looks like when logged in.
Click Home - top right
In the left sidebar under Pages click your page.
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Author Comment

by:StellaBob
ID: 40314826
I had gone there as well, but under the Pages heading on the left sidebar, I see these links:  Pages Feed, Like Pages, and Create Page.  When you say 'click your page'....not sure what you mean.  If I click the Pages Feed link, still not seeing any settings.
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Assisted Solution

by:Gary
Gary earned 250 total points
ID: 40314869
Maybe it's different for a business page. So I'm not sure then.
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Assisted Solution

by:Dave Baldwin
Dave Baldwin earned 250 total points
ID: 40315096
I think it is different for a business page.  I just went to a client's business Facebook page and I can see all the posts.
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Author Comment

by:StellaBob
ID: 40315123
I'm sure that's what it is.  Interesting that Facebook is so inept that they can't answer this question for anyone.  Every question I found on their forum went unanswered...IDIOTS!!!  I found this for anyone who's interested.  

I'm writing this here for those who waste their times on this in the future.  It appears that there are 2 basic FB accounts.  Personal accounts and Facebook Pages (which appear to be business accounts...you'd think they'd come up with better terminology.)  

Personal pages made 'public' are only public to Facebook users.  So they don't have to be your friends to see your page, but they have to be logged in.  Then there are Facebook Pages which are created through your personal account.  Only Facebook Pages can be public to the work, thereby allowing you to embed your posts onto your website.

Here's an article I found that walks you through changing your personal account to a Facebook page: https://www.facebook.com/help/116067818477568.

I'm going to try this, so I'll let you all know if it's the answer.
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Accepted Solution

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StellaBob earned 0 total points
ID: 40316174
OK Folks...for all who've have the same issue, here's the answer.  Not sure why FB couldn't explain this, but whatever:

First, there are Personal Accounts and there are Facebook Pages.  Personal Accounts are meant for individuals, Facebooks Pages are meant for companies/organizations/groups/etc.  Next, FB has two definitions of the word 'Public' as opposed to the rest of the world who understands that 'public' means 'public'.   A public Personal Account is only public to those who log into FB (not sure why they can't explain that anywhere), whereas public Facebook Pages can be seen by anyone whether logged into FB or not.  And only FB Pages set to public can be embedded onto websites.

Here's the kicker, they provide instructions to convert your personal account to a Facebook Page which I included above.  The first step reads: Download your info, such as all of your sent and received messages and all of the photos and videos you've uploaded to Facebook.  I did this, then followed the rest of the instructions.  

Interestingly, all that's 'converted' is your name, your profile image, and some of your contact info.  Oh...and all of your 'friends' are converted to 'likes'.  None of your posts/messages or photos come over.  That would have been nice to know.

Next, I figured the download/export could be imported...it just made sense to me.  Ahhhh...no!  No old posts in the download, really weird.  But I had all of the images, so I just created photo albums.

So, be aware of this and know that apparently FB assumes we all know these things...but you know what 'assuming' means!
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Expert Comment

by:Dave Baldwin
ID: 40316223
Thanks for the info and the points.
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Author Closing Comment

by:StellaBob
ID: 40322710
The experts provided info that lead me to the answer.  I just laid everything out out for anyone else who experiences the same frustration as I did.
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