Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Changed distribution list not able to receive email

Posted on 2014-09-10
3
Medium Priority
?
164 Views
Last Modified: 2014-09-15
I have an Exchange Universal distribution group that was deleted and recreated.  The Exchange address book seems to be holding on to the old group.  The groups was recreated exactly the same as it was but when internal users email to that group messages are rejected. If the email address is typed in manually the message goes thru successfully.
0
Comment
Question by:PPItadmins
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 25

Expert Comment

by:Coralon
ID: 40316142
That is probably the outlook name cache.  
For a quick test, have them pick the group name out of the address book and *not* type it in.  Chances are it will work.

Assuming it does, there are some things that can be done, and some things to watch out for.
If they have Outlook 2003/2007 (or older), you can delete any *.nk2 files in their profiles (or there is software to edit these files).  Then they will begin building new ones automatically.

With newer versions, I'm not sure how you would reset that from an administrative point of view, but the users can manually eliminate those entries by typing in the name, and when it appears on the screen, use the down arrow until it is highlighted, and hit the delete key.  Then the next time they type it in, it will be cached.

Now -- one important fact.. they cannot reply to any of the old emails from that group.

Coralon
0
 
LVL 37

Accepted Solution

by:
Jamie McKillop earned 2000 total points
ID: 40316734
Hello,

Read my article here - http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_9650-NDRs-and-the-legacyExchangeDN.html

It will explain how you can add an X500 address to the distribution group, which matches the legacyExchanDN of the old group. This will allow mail to reach the new group when users reply to old emails or their autocomplete still have the old group.

-JJ
0
 

Author Comment

by:PPItadmins
ID: 40323857
Thank you both, i will try both options and hopefully get rid off all unnecessary legacy data
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A bad practice commonly found during an account life cycle is to set its password to an initial, insecure password. The Password Reset Tool was developed to make the password reset process easier and more secure.
I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…
Suggested Courses

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question