PowerPoint File Locked by Administrator

Good day experts,

My client has a Windows 2008 R2 file server with mostly office documents.  Usually when user 1 opens a file and user 2 tries to open the same file, user 2 gets a notification that user 1 has the file open for editing.

The last few days I've been getting multiple complaints from users about when they open a PowerPoint presentation, they get a message that it is locked for editing by Administrator.

I investigated a few of these cases using the file server's "share and storage management" console to view current open files. It was indeed true that the required files were open at that time with another user.  But my problem is that these users who had the files open were not administrators at all.

Why does the 2nd user get a message saying the file is locked by Administrator instead of the first user's user account?

I attached a screenshot.

Hope you can help.  Many thanks.
Locked-by-Amdin.JPG
PantoffelSlippersAsked:
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BasheerptCommented:
Hi,
The user is not a real 'administrator'. The name administrator you see is the person who installed the office application in that computer. To be clear, when you run an office application first time, it will ask for the person's name and organization. Usually, lazy administrators use the default user name who logged in that computer.

After installation finished and the normal user log into the system, run the powerpoint, the original installer's name will stay as is. However, you can change this name as u wish.

In short, the user administrator is not the real privileged administrator.

I hope it will help
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jkaiosIT DirectorCommented:
Very well explained, Basheerpt.  I agree.
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PantoffelSlippersAuthor Commented:
Thank you Basheerpt,

I think that makes sense although I don't think I fully understand.

In my screenshot example from the original post, user 1 who had the powerpoint file open was emea\hullcc.  Are you saying that problem lies specifically on the workstation being used by emea\hullcc and the problem is that the owner of the office installation on hullcc's workstation is called "administrator" instead of "hullcc".  Is that correct?

If so, it means then that if owner on hullcc's workstation is changed to hullcc then it would work correctly.

Do I understand correctly?
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BasheerptCommented:
Hi
I will try to explain the scenario better way, sorry if i am confused you.

1. The administrator (the real privileged administrator who has authorization to install software in your company) logs in to the 'Hullcc' computer.
2. He installs the office application for the first time. During the installation, the name Administrator automatically fill up the prompt for office user, as the current logged in user is Administrator.
3. Installation is completed, and Mr. Administrator logged out, instructing 'hullcc' to log in and start using the computer.
4. hullcc logged in , start office application, for example excel. But his Office is still under the name of 'Administrator' who really installed the office.

Dont be confused the windows logged in user here (hullcc) and office username (administrator).

Please let me know what version of office you are using.

Regards
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PantoffelSlippersAuthor Commented:
@Basheerpt:

Thank you.  That is exactly how I understood it - thank you for clarifying.

I will request desktop support to adjust the hullcc workstation to reflect the correct office installation.

I will post back as soon as possible.

Thanks again
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BasheerptCommented:
Thanks, What version of powerpoint you are using?
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PantoffelSlippersAuthor Commented:
We actually did a quick test now - it is exactly what the problem was - we can close this thread now.

Many thanks
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PantoffelSlippersAuthor Commented:
Quick and accurate solution - many thanks
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BasheerptCommented:
Thank you for your confirmation. Please accept the answer which helped you :)
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BasheerptCommented:
Glad that helped. Have a great day!
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