Bransby-IT
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Blackberry 5.0.4.74 - Unable to Sync 1 User
MS Server 2008 R2
Blackberry 5.0.4.74
One of the company IT engineers deleted the exchange account for one of the users.
I have only just been told this and they don't know when they deleted it.
Someone has now created another exchange account and he has been using this for some time.
However the only thing that we cant do it activate his blackberry service.
I have created him a new BES activation (he did have this working on his old account) and on the handset tried to set this back up.
It just hangs at "Connecting Server"
We can create new users and add these to the BES and the handheld no issues. Just these two accounts that had there exchange account removed.
This is all I know, I have no idea why or how the account was removed.
Can someone help please.
Blackberry 5.0.4.74
One of the company IT engineers deleted the exchange account for one of the users.
I have only just been told this and they don't know when they deleted it.
Someone has now created another exchange account and he has been using this for some time.
However the only thing that we cant do it activate his blackberry service.
I have created him a new BES activation (he did have this working on his old account) and on the handset tried to set this back up.
It just hangs at "Connecting Server"
We can create new users and add these to the BES and the handheld no issues. Just these two accounts that had there exchange account removed.
This is all I know, I have no idea why or how the account was removed.
Can someone help please.
ASKER
Thanks for the reply.
Wifi is already off.
3G is ok
There are no other permissions for the user.
I think this is the was the exchange was added or deleted as I can set up any new user or old ones.
Wifi is already off.
3G is ok
There are no other permissions for the user.
I think this is the was the exchange was added or deleted as I can set up any new user or old ones.
The recreated BB account is linked to new Exchange account? Did they delete the AD-Account or just removed the mailbox? You could attach the old mailbox data again. Is the mailbox full?
The BlackBerry smartphone shows "Activating", "Retrying", or "Contacting Server" status during the enterprise activation process
The BlackBerry smartphone shows "Activating", "Retrying", or "Contacting Server" status during the enterprise activation process
ASKER
Yes the BB account is attached to the new exchange account. They only deleted the Mailbox not the AD amd the mailbox is not over any limits.
Delete the user from the BES Server, wait 15-20 minutes... the just create him as a new user...
ASKER
OK Tim, that was my next thing to do, so I have removed the user from the BES.
ASKER
GetDeviceId() did not return a PIN, PIN currently is not set for this user
this is what I am getting from the logfile.
this is what I am getting from the logfile.
Give this a try:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB31837&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
Or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=F2BEF66EE248180001B2B2A8850837E2?externalId=KB28414&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB31837&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
Or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=F2BEF66EE248180001B2B2A8850837E2?externalId=KB28414&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
ASKER
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What kind of device is it?